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“Jack-Hammering and No Warning :(” 2 of 5 stars
Review of The Jewel Facing Rockefeller Center

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The Jewel Facing Rockefeller Center
4.0 of 5 Hotel   |   11 West 51 Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #92 of 457 Hotels in New York City
Boston, Massachusetts
1 review
“Jack-Hammering and No Warning :(”
2 of 5 stars Reviewed yesterday NEW

If there is going to be regular construction including loud jack-hammering going on in the morning next to the hotel, it would be nice for the hotel to give their guests a heads up. As the front desk manager informed me when I asked why they did not give guests a heads up, the construction is "only during business hours," "intermittent," and had been going on "only for about a week and a half." Well, let guests know that. Many guests will not be disturbed because they will be out of their room before the noise even starts. Others, like me, may not mind but may take their conference call from a nearby office or a coffee shop rather than dial into a call only to have loud jack-hammering start up in the middle of it. I tried to escape to the bathroom and even hallway but the noise reverberated loudly throughout those areas. With the phone on mute, I called the front desk to complain about the noise and the manager replied "Yes, we can hear it down here, too!" Which in hindsight is kind of funny. At least we were on the same page.

I should note that when I complained upon checking out the front desk manager was nice and did give me a discount on the room and later a certificate for a free weekend night, but rather than that I think they should just give notice of the construction going forward so guests can plan accordingly.

Apart from the nearby construction, I thought this was a decent cheap hotel. There is no front desk, just a few computers and a couple of chairs in the small entryway, so it feels more informal than a standard hotel. I have a colleague that refuses to stay there , and if you are used to four or five star accommodations, this hotel is not for you. To use NYC apartments as an analogy, if you would only live in a building with a doorman, this hotel is not for you. If you are bothered by things like a loose bathroom faucet that wiggles a bit when you turn it on (but otherwise works fine), this hotel is not for you. And, of course, if you do not want to roll the dice on whether there could be something like construction going on without warning, this hotel is not for you.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,032 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (233)
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English first
Jacksonville, Florida
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I wanted to be close to the Rockefellar Center and I was. There are great places to eat including the hotel. Nice place on the 7th floor for drinks and dinner also with a good view of the tree. Free filtered water and bottles to take with you for the day. Free cappuccino in building next door if you dont mind the walk. Free printing center for emails and tickets to events. 10 min walk to Times Square. 5 mins to Radio City Music Hall.

Room Tip: Did not have a lot of TV choices. I guess they expect you to spend your time outdoors so just bring...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rohnert Park, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

First off, the Jewel is not a posh, luxury hotel. We'd wanted one of those, but couldn't get the booking dates we needed. The Jewel had a few available rooms, the description and reviews were positive, and the location looked good, so we took a chance. We're so glad we did. The location was absolutely perfect, particularly for our plans. The room was basic, but also large, comfortable and quiet. The bathroom, by NY standards, was large. We'll stay here again.
The front desk staff was excellent! I can't say that strongly enough. In our experience, the front-desk staff of the Jewel now ranks first in terms of professionalism friendliness and above-and-beyond helpfulness. A number of other NYC hotels also have good staffing, but the front-desk personnel at the Jewel can serve as a role model for excellence.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa P, Hotel Representative at The Jewel Facing Rockefeller Center, responded to this review, 3 days ago
Dear Elisabeth,

Thank you for staying at The Jewel and for your kind and thoughtful review. We’re glad you chose to stay with us and happy we met your expectations with our guest rooms, our prime Manhattan location, and especially in the area of guest service. We work hard to provide excellent service to all of our guests, so it’s wonderful to receive such great compliments! We will be sure our staff sees your review and receives our thanks as well. We look forward to welcoming you back to The Jewel in the near future!
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South Carolina
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Location, location, location. Loved it and hope to return. Iris and other staff so helpful. Beds need to be replaced, but can't beat the location for Rock Center. Thoroughly enjoyed our time here-treat to have bottled water on each floor.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa P, Hotel Representative at The Jewel Facing Rockefeller Center, responded to this review, 3 days ago
Dear dancerstravel,

Thank you for choosing to stay at The Jewel during your recent trip to Manhattan. We truly appreciate you taking the time to write a review and especially the kind words you had for Iris and our staff. There’s nothing we love more than being able to share wonderful comments like yours with our staff! I will be sure Iris and the rest of our team sees it. We look forward to welcoming you back in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here and we got a great deal through Expedia for flight and hotel. I think we may have stayed here soon after they first opened, but that's beside the point. We got to NYC a little earlier than expected and to the hotel about 2 hours before check in. Without hesitation, they allowed us to check in early at no charge and even automatically upgraded us to a king size bed. We weren't even thinking of asking and they said they had the room to give it to us at no charge. The room was so nice and the bed was VERY comfy...along with its 6 pillows! We could see the walkway to Rockefeller Plaza/Center out our huge wall-size window. The bathroom was so nice and energy/water efficient complete with glassware. There was even a complementary bottled water station that you could use at anytime before leaving the hotel. It came in handy for walking around NYC wherever we went, I think every hotel needs this! It was in a centralized location and we had no troubles walking where we wanted to, we only took the subway a couple times to get to the upper and lower sides of Manhattan and back to the airport. I would recommend this hotel to anyone! Everyone was friendly and helpful and for being in the middle of NYC, it was quiet and we could sleep great each night.

Room Tip: Get a room higher up facing the street. Great views and surprisingly quiet for a big city.
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
55 reviews 55 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our stay was a fabulous experience. Staff was extremely kind, very friendly and helpful. They provided clear directions to destinations with subway and bus options making travel to outer boroughs for college visits a snap. You cannot ask for a better location from which to explore the city. Weekday breakfasts were in next building and they were great. Rooms are small but not a problem. Ideal stay!!!

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa P, Hotel Representative at The Jewel Facing Rockefeller Center, responded to this review, 2 weeks ago
Dear twerner,

Thank you for choosing to stay with The Jewel during your recent visit to NYC and for your kind review. We're delighted to hear our hotel and especially our staff met all your expectations and you enjoyed your time with us. We look forward to welcoming you back to The Jewel facing Rockefeller Center in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 2 weeks ago

This hotel is located in an excellent place, in front of Rockefeller and round the corner of 5th Ave.
The rooms were nice and comfortable and the staff was very helpful.
I would recommend this hotel if you want to stay for a couple of days.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisa P, Hotel Representative at The Jewel Facing Rockefeller Center, responded to this review, 2 weeks ago
Dear Carolina,

Thank you for staying with us and for your kind review. We are very proud of The Jewel’s central location, within walking distance to many of NYC’s most famous sites! We’re also very happy to hear our staff provided you with excellent guest service. We hope to welcome you back to The Jewel in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Jewel Facing Rockefeller Center

Address: 11 West 51 Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#65 Family Hotel in New York City
#65 Luxury Hotel in New York City
#74 Romantic Hotel in New York City
#114 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Jewel Facing Rockefeller Center 4*
Number of rooms: 135
Official Description (provided by the hotel):
Property Description: The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick’s Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more   less 
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Also Known As:
The Jewel Facing Rockefeller Hotel New York City

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