We arrived at this hotel for the second time, as our first experience was good. Regretfully, we were so disapointed. Namely, we made the reservation several months ahead and were sure we would get a room with a decent view. Instead we have got a room with only a queen bed althouh we informed them that we are travelling in three, two adults and a kid 11 years old. Admittedly, they immeadiatedly got a spare bed and the problem was solved to our satisfaction. The view of the room though, is terrible. We are facing an internal space between the buildings, with noisy ventilators, so we have to have the lights turned on in the middle of the sunny day. For a hotel in the middle of Manhattan I find this unacceptable, especially so, because we made the reservation so early. The location of the hotel is otherwise very convenient, room is clean and the staff service is good and responsive.