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“Find another hotel” 1 of 5 stars
Review of The Jewel Facing Rockefeller Center

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The Jewel Facing Rockefeller Center
4.0 of 5 Hotel   |   11 West 51 Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #94 of 459 Hotels in New York City
Palo Alto, CA
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
“Find another hotel”
1 of 5 stars Reviewed July 26, 2014

That they call this a “jewel" in my mind is ludicrous. Maybe that's because it's so tiny. This is at best a three-star hotel but my experience suggests it's two stars or less. I arrived late in the evening and found that my room was delayed in being available and I found myself waiting in what was supposed to the lobby for over 20 minutes while they tried to find me the room I had reserved. This was past midnight. By the way that "lobby" consists of four chairs in the corner and no real reception desk and is basically a hallway that leads to the elevator.

They finally found me a room on the second floor of their adjacent property (down the block about 50 feet) called the Club Quarters. Coming out of the elevator on the second floor, I found roughly 20 large sized garbage bags packed with trash and refuse. True. Next to this was a very large trolley (~five feet tall by four feet wide) of bath linens parked in the hallway. I gathered that this floor was a staging area for their cleaning staff and could not imagine they wanted their guests to see it. Or expect guests to actually stay on the floor. The air reeked of sour trash - much like the sidewalks on a warm summer night. Not what you want to find inside your hotel.

I finally was able to squeeze into my room (as the door was behind the laundry trolley) it smelled sour and stale. There was no way I could sleep in that room and be on the floor with all that trash just outside the door. So I went back downstairs to try and find another room. It was now after 12:30 in the morning. They had nothing for me and showed no interest in trying to clean up the floor or find out what the issue was. I then proceeded to find another hotel at 1:30 in the morning. In Manhattan in the middle of summer, which proved very difficult.

I would definitely avoid this hotel unless you're absolutely desperate and don't mind having such a miserable experience. There are so many great hotels in Manhattan. To enjoy the city, this is not the one for you.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,036 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
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English first
Los Angeles, California
1 review
5 of 5 stars Reviewed July 25, 2014

I recently had a problem with my reservation at The Jewel in NYC and was accommodated by the nicest woman named Carmen Alfano.. she went out of her way to resolve the situation for me and I was blown away at how kind and compassionate she was. I would recommend staying at this hotel based on her alone.. thank you dear Carmen !

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baton Rouge, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 24, 2014

It was our honeymoon and our first trip to NYC. I'm so glad we booked this hotel! It's new, clean, modern, and, although the rooms are tiny, there was plenty of room to store our belongings. Loved the free bottled water. Loved the location. It's central to the heart of the city. We were able to walk to Times Square and Central Park.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 19, 2014 via mobile

Location is central and lots happening outside your front door. I can't recommended this hotel highly enough. Great staff, service and facilities. Close to fifth ave, Rockefeller centre and radio city. Look fwd to returning, I wouldn't stay any where else. Clean, comfortable and modern.

Stayed August 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boca raton florida
Top Contributor
91 reviews 91 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

This property is in a great location near Rockefeller plaza and radio city music hall. The room I had was significantly large than the typical NYC hotel room and spotless. The bathroom was new, fairly large and well appointed. There was a microwave and refrigerator in the room as well. The bed was ok but a bit harder than I am use to. The climate controls were new and worked well - something you don't see often in many NYC hotels. There is a restaurant upstairs and we ate breakfast there - nothing really special. The only thing I missed is a large hotel lobby to lounge in and await your teammates in - their "lobby" is really just an extra wide hall way with cubby holes for hotel check in staff. All in all a nice experience.

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 17, 2014

We checked in early with no problems very quickly. The room is a bit narrow. There were two adults and a teenager, so we booked a superior room with pullout chair. The sleeper chair had to be turned in front of desk to allow walking space. Not much of a big deal since we just slept there. The bed and pillows were comfortable. The noise from the street was very minimal on the 11th floor(15 story hotel). Heard no noise from other rooms. The wifi was very good and free. The water dispenser was nice, we loaded up before each outing. The bathroom and shower was good sized. The elevator operation was secured by room key. We ate breakfast at the Club Quarters twice, it was very good and reasonable with a good view too. Now for the location-perfect! We could catch the subway to anywhere from multiple stations within two blocks. There were plenty of restaurants within a block. 5th ave shopping right around the corner. Broadway shows 10-20 minute walks. Great place for a couple. We checked out a suite and that would be great for two couples or family of 5. Cab ride from LGA 35 minutes with tip $50. We used limo service hotel sets up back to LGA and it was $60 cash inc tip.

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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Nyc
1 review
1 of 5 stars Reviewed July 15, 2014

Im confused as to how this hotel has such great reviews. The bedding, carpet and curtains feel very old, dusty and dirty. I don't even want to touch the comforter. The water pressure in the shower is so low i don't think ill be able to rinse the shampoo out of my hair. I see raisins on the floor of our room. The fan / ac keep shutting off which is very annoying because there is construction going on literally outside the front door if the hotel. Its 2 am and I've given up on getting any sleep tonight. DONT stay here.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Jewel Facing Rockefeller Center

Address: 11 West 51 Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Luxury Hotel in New York City
#67 Family Hotel in New York City
#75 Romantic Hotel in New York City
#126 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Jewel Facing Rockefeller Center 4*
Number of rooms: 135
Official Description (provided by the hotel):
Property Description: The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick’s Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more   less 
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Also Known As:
The Jewel Facing Rockefeller Hotel New York City

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