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“SECRET JEWEL-GREAT VALUE” 4 of 5 stars
Review of The Jewel Facing Rockefeller Center

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The Jewel Facing Rockefeller Center
4.0 of 5 Hotel   |   11 West 51 Street, New York City, NY 10019 (Manhattan)   |  
Hotel amenities
Ranked #79 of 447 hotels in New York City
Miami Lakes, Florida
Top Contributor
54 reviews 54 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“SECRET JEWEL-GREAT VALUE”
4 of 5 stars Reviewed February 17, 2014

I booked a single bedded room and was very pleasantly surprised when I was given a queen size bed which was very comfortable as were the pillows. The room was small, well lit and the bathroom was large and very well stocked with towels. On my floor (another pleasant surprise) was an alcove that supplied purified water and sealed plastic bottles free of charge. That's a first! I ordered room service, coffee, warm cream and a warmed cup. I received cold milk, styro cups and no sugar. I called and complained, they were very, very apologetic and replaced my order, correctly, very quickly and the coffee was very good. The restaurant gives a 20% discount to hotel guests. The hotel is excellently located right across the street from Rockefeller Center, the theatre district is blocks away and Fifth avenue and St. Patrick's Cathedral are also just blocks away. The staff was amazingly friendly and helpful. My only complaint was that there wasn't a safe in my room and I had to be taken to the sub-lobby to access my safe. I booked online and received an incredibly low price. You won't be disappointed.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Top Contributor
114 reviews 114 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed February 14, 2014

There is really nothing more to add to the many other reviews that simply rave about this place. Given that you're right across from Rock Center anyone who criticizes the slightest detail about this marvelous hotel should have their head examined. Sure, if it was in Peoria, Illinois for the same price you could find a few nits to pick, but you can easily spend two or three times the room rate for another Manhattan hotel and be far worse off. This is the undisputed best hotel value in the Big Apple, bar none.

  • Stayed January 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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West Haven, CT
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 10, 2014

Had everything we needed for a "quick weekend" base in NYC.

Clean, quiet (we had a minimal room #406 in the back) and were able to access theaters and restaurants in mid-town.

Sure, it's NOT the Ritz Carlton (kind of Paris-sized room) but, a wonderful price/value proposition.

PS: Check out the restaurant in the basement (MARCELLA 51 INC) - a great deal ANYWHERE and even more remarkable in this neighborhood.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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South Bend, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

I recently stayed at club quarters in Philadelphia and thought I would try the one in New York. It was everything I expected. Friendly concierge staff, super fast check in. The property is very secure. The elevator is operated with your room key card, making it hard for people not staying there to loom the halls. The hotel is very modern as are rooms. You are in the heart of it all. Madison ave, 5th ave, rock center. And Times Square is around the corner.

Stayed February 2014
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Leeds, United Kingdom
1 review
5 of 5 stars Reviewed February 9, 2014

I stayed at the Jewel for 5 nights from the 24th Nov 2013, My first time to New York. The Hotel was excellent, receptionists were really friendly. The location is perfect and easy to get to most places/attractions. After reading some of the negative reviews on here i was apprehensive about my stay at the Jewel. Yes as noted on here the rooms are not massive but they are clean and well appointed, and have everything you need, good power shower, i pod doc, FREE WIFI for which we had no issues and a big comfy bed. Also as stated on here there is no restaurant in the hotel, but this is no issue when you have the whole of New York to explore! this is clearly noted on the website so shouldnt come as a shock! If you are wanting a big fancy hotel with fancy reception area, restaurant and bar this wouldnt be the place for you. If you want a clean hassle free base for your visit close to all the attractions i would definately recommend it. Fabulous hotel clean and modern, free bottled water on each floor. perfect base for exploring New York city. would definately recommend, and would definately stay again.

Room Tip: Ask for a high floor facing the rockerfella centre, radio city! fab view
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

A very clean and functional hotel located in the centre of the city. The biggest advantage of the hotel is it's location - Rockefeller Centre. It's accessibility from the main streets like the 5th ave., Subway station, Hop on Hop off bus stops, Central Park and Times Square make it an ideal location for tourists.

The rooms are extremely well furnished and clean. The staff is very courteous and informative. The service levels of the hotel are excellent. They provide free wifi and water coolers & bottles are kept on each floor for the guests to use.

In all the experience at the hotel was great and I would recommend this hotel to all.

Stayed May 2013, traveled as a couple
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Yonkers, New York
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 7, 2014

I had to spend the night for business and thought this offshoot of Club Quarters would foot the bill. Unfortunately they had very small rooms and noisy corridors. The stall was nice and helpful, but the rate was just too high for that kind of room, for $450, I could have stayed around the corner at the Hilton and gotten a much nicer room.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Jewel Facing Rockefeller Center

Also Known As:
The Jewel Facing Rockefeller Hotel New York City
The Jewel Facing Rockefeller Hotel
Address: 11 West 51 Street, New York City, NY 10019
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Best Value Hotel in New York City
#52 Luxury Hotel in New York City
#69 Family Hotel in New York City
#70 Romantic Hotel in New York City
#154 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Jewel Facing Rockefeller Center 4*
Official Description (provided by the hotel):
Property Description: The Jewel Facing Rockefeller Center is a full service hotel with 135 rooms located opposite Rockefeller Center, steps away from the famous skating rink, Christmas tree, St. Patrick’s Cathedral, Saks Fifth Avenue, Museum of Modern Art and Radio City Music Hall. Minutes from world class shopping, restaurants and entertainment. The Jewel Facing Rockefeller Center is the best value hotel based on quality and the prime location. The Jewel Facing Rockefeller Center provides:• Safe, restricted entry• Instant registration and check out• Free high speed internet access throughout the hotel• Nearby restaurant • Multi-menu in room dining options (through onsite restaurant and many local restaurants)• Refrigerator and microwave available• Unlimited complimentary chilled purified bottled water • 3 meeting and event rooms available nearby (maximum reception style 55 people)• Free use of computer/printer • Ergonomic workstations• State of the art guest rooms with premium bedding• Contemporary furnishings• Flat panel HD TVs• Complimentary coffee and tea• 24 hour guest service desk • Fitness room • Exercise equipment delivered to guest room upon request • Value rates ... more   less 
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