I booked a single bedded room and was very pleasantly surprised when I was given a queen size bed which was very comfortable as were the pillows. The room was small, well lit and the bathroom was large and very well stocked with towels. On my floor (another pleasant surprise) was an alcove that supplied purified water and sealed plastic bottles free of charge. That's a first! I ordered room service, coffee, warm cream and a warmed cup. I received cold milk, styro cups and no sugar. I called and complained, they were very, very apologetic and replaced my order, correctly, very quickly and the coffee was very good. The restaurant gives a 20% discount to hotel guests. The hotel is excellently located right across the street from Rockefeller Center, the theatre district is blocks away and Fifth avenue and St. Patrick's Cathedral are also just blocks away. The staff was amazingly friendly and helpful. My only complaint was that there wasn't a safe in my room and I had to be taken to the sub-lobby to access my safe. I booked online and received an incredibly low price. You won't be disappointed.
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