My husband, 12 year old daughter and I stayed at this hotel for a week in early August. It was nice that we had a pull out chair (twin) for our daughter, but when you pulled it out, you had to climb over it to use the bathroom in the middle of the night. The room should have been set up differently. The carpet sorely needed cleaning and given how small the room was, the walls needed painting. They actually touched up the walls with fresh paint in a couple places before we checked in, but didn't bother to mention it. We discovered that after leaning up against the wall. The front desk people were very nice but maid service was inconsistent. Sometimes they cleaned and we received clean glasses, sometimes they didn't. We usually had to ask for a 3rd set of towels as they frequently only put 2 sets in for 3 people. The location was good if you desire to be mid-town and close to fifth avenue. It is a nice touch that they have water bottles and water on each floor.