Avoid this company at all costs! In all of our 8 days in New York the staff of this company were the rudest people we encountered. After a nail sticking out of the panelling on the bus ripped my top I complained to the tour guide who couldn't have given a monkeys. Also, don't bother with the scam that is the 'upgrade' to the VIP pass. This was advertised as enabling you to skip the lines. Not true. When the bus pulls up, the tour guides on board just let everyone in the queue stampede towards the doors like a giant bun fight. I pointed out we were VIP pass holders to the tour guide who completely blanked me. I complained to the driver, who was very rude and told me to shut up and then a ticket seller from the street told me to get off the bus as I was holding it up from leaving! I have never been treated so shoddily! I phoned their customer service number and they didn't give a stuff either. We actually didn't bother using our 3 day passes again. Use the Metro buses and subway instead and save yourself money and grief.
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