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“Spring Break in NYC” 4 of 5 stars
Review of The Pearl Hotel

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The Pearl Hotel
4.0 of 5 Hotel   |   233 West 49th Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #13 of 459 Hotels in New York City
Washington, District of Columbia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Spring Break in NYC”
4 of 5 stars Reviewed April 5, 2013

My family - husband, two kids, aged 12 and 9 - spent part of our spring break in New York City. We had wanted to stay at the Hotel Giraffe because of all the wonderful reviews posted here, but by the time we got around to booking, the rooms were sold out as were so of the other top 5 hotels rated on Trip Advisor. We, however, got lucky with securing a room at the Pearl Hotel located in the heart of Times Square. We were placed on a second floor room, which was somewhat noisy I'm guessing because it was close to the elevators. The room and bathroom was clean and well appointed, but I did complain to about the noise and was given the option of moving to a higher floor if a room become available. We agreed to this and the staff moved us to the 9th floor by the time we got back from our excursions. We quickly found out upon entering the room on the 9th floor that we may have been better off on the 2nd floor despite the noise because the new room was smaller, looks not as well kept at the 2nd floor room - which is conveniently located where the breakfast and wine hour are served, BTW. Anyway, we found some spot on the bed runner and went to the front desk to complain and wanted to move back to our previous room, but the room had been reserved for another quest. The manager, Jaime, did come up a few minutes later and had up upgraded to a fantastic suite on the third floor. We were very appreciative of the staff's prompt response to our complaints and needs. We all had a wonderful time and will return to the Pearl again on a future visit to NYC.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,398 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (285)
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English first
Oakland, California, United States
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 3, 2013

My husband and I stayed here for 2 nights after a disastrous stay at another hotel, and I so wish we'd been at The Pearl the whole time. We had a spacious room that was well-appointed, very clean, and comfortable with a nice balcony. It was quiet and we slept very well. The staff were incredibly kind and helpful. We also ate at the E & E Grill (connected to the hotel) one rainy evening, and both had great meals. The service there too was attentive. We appreciated the continental breakfast and wished we could have made the complimentary wine & cheese hour. The only downside was that their on-demand TV service was down and since I am pregnant we were not out late at night and wanted to kick back with a movie in our room. Other than that, we were very happy. I highly recommend this place!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Ontario
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 3, 2013

Having been to NYC several times, we have always stayed in the larger chain-style hotels. This was our first boutique style hotel and we were more than pleased with our choice of The Pearl. Everything from the modern-style rooms to the wine & cheese hour (which unfortunately we could only take advantage of 1 day) were perfect for our needs, as was the location in the heart of the theatre district! The hotel is immaculate and the room and bathroom were of ample space, especially for NYC. We used the small gym and it served our purposes well. Christian the Concierge was very helpful with theatre information, and the housekeeping staff were very friendly and helpful. The staff could not have been nicer! We will be returning in late June and look forward to another fantastic stay at The Pearl.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

We are a family of 5 and this hotel worked great for our NYC trip. Perfect location outstanding suite. Room were very clean and comfortable for our family. Great continental breakfast and wine/cheese snack. The staff is exceptionally helpful professional, very friendly and bilingual. Special thank to Miguel for all your help and professionalism. We would definitely stay here again. The Gill's family.

Room Tip: The double suite is perfect for a family.
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 1, 2013

We enjoyed The Pearl! It was our first boutique hotel experience and our second trip to NYC. Great value for the location a block from Times Square. Rooms were very dark and tiny, but that's to be expected. Excellent service and a very nice wine and cheese hour. Worth it! The Pearl is an excellent alternative to the larger hotel chains! Go for it!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 1, 2013

We stayed here for 6 nights in march and it was probably one of the best hotel stays i have had. The service was incredible, the rooms were clean and big for new york hotels.
I found the breakfast was incredible with a huge selection (bagels, toast, cereal, fruit, tea, coffee) and was topped up throughout the morning.

Would recommend to others and would stay again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glen Head, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 30, 2013

Booked this hotel based on the reviews...and was not disappointed, in fact it was even better. As a family of 5 it's always hard to find a good hotel. The double suite was perfect, very spacious. The hotel is about 2 years old and everything feels very new. Also the hotel has a generous wine/cheese/snacks in middle of day and a great continental breakfast for free. The location can't be beat - right in the heart of Broadway! You really can't go wrong with The Pearl!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PearlHotelNYC, General Manager at The Pearl Hotel, responded to this review, April 2, 2013
I am very happy you were not disappointed with your selection of the Pearl Hotel and we exceeded your expectations. Thank you for giving us a chance to accomodate you and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Pearl Hotel

Address: 233 West 49th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Pearl Hotel 4*
Number of rooms: 94
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