My family - husband, two kids, aged 12 and 9 - spent part of our spring break in New York City. We had wanted to stay at the Hotel Giraffe because of all the wonderful reviews posted here, but by the time we got around to booking, the rooms were sold out as were so of the other top 5 hotels rated on Trip Advisor. We, however, got lucky with securing a room at the Pearl Hotel located in the heart of Times Square. We were placed on a second floor room, which was somewhat noisy I'm guessing because it was close to the elevators. The room and bathroom was clean and well appointed, but I did complain to about the noise and was given the option of moving to a higher floor if a room become available. We agreed to this and the staff moved us to the 9th floor by the time we got back from our excursions. We quickly found out upon entering the room on the 9th floor that we may have been better off on the 2nd floor despite the noise because the new room was smaller, looks not as well kept at the 2nd floor room - which is conveniently located where the breakfast and wine hour are served, BTW. Anyway, we found some spot on the bed runner and went to the front desk to complain and wanted to move back to our previous room, but the room had been reserved for another quest. The manager, Jaime, did come up a few minutes later and had up upgraded to a fantastic suite on the third floor. We were very appreciative of the staff's prompt response to our complaints and needs. We all had a wonderful time and will return to the Pearl again on a future visit to NYC.
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