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“Bell Staff Saved my Bacon!” 4 of 5 stars
Review of Doubletree Hotel New York City-Financial District

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Doubletree Hotel New York City-Financial District
4.0 of 5 Hotel   |   8 Stone St, New York City, NY 10004 (Financial District)   |  
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Ranked #325 of 459 Hotels in New York City
Idaho, USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Bell Staff Saved my Bacon!”
4 of 5 stars Reviewed July 22, 2014

Yes, the reviews are true - the elevators are slow, the front desk staff is less than enthusiastic to see you, and the views are really bad from lower floors. However, let me just say that the guys on the street were AMAZING! Upon our arrival they confirmed with me that the cab fare we were being charged was appropriate, and every time we needed directions, advice or even someone to complain to about the construction, they were there with expert (and accurate) information. I would definitely stay here again. The location can't be beat for lower Manhattan, and the attached restaurant is quite good (though service is pretty slow).

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica G, Guest Services at Doubletree Hotel New York City-Financial District, responded to this review, July 23, 2014
Dear Valued Guest,
Thank you for taking the time to write a review. Your feedback is greatly appreciated. I apologize for the extended elevator wait time that you have reported as well as any inconvenience that this may have caused you. I would like to thank you for your kind words towards our bell staff; I will be sure to share your feedback with all our Team. Please, make us your hotel of choice, whenever visiting the New York City area. We greatly appreciate your business. Thank you for choosing DoubleTree Financial District and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,108 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (196)
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English first
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 22, 2014

The rooms are small but first it is NYC and hopefully your not there to stay in the room all day. Elevators took awhile but not a big deal. The only down fall was the shower took forever to drain but otherwise the stay was wonderful and definitely would stay there again. Awesome tavern right next door.

Stayed July 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 21, 2014

We were staying down in the Financial District because of a wedding that was a few blocks away. The hotel is very affordable, the rooms are clean, the parking across the street was nice, and the staff is generally friendly.

All that said, the elevator situation is an absolute joke. It's a 44 story building with 3 half elevators. That means during busy times (see Sunday morning at 9am) I had to wait for 5 elevators to pass before there was one large enough for my wife and I (a combined 275lbs) to fit into. There were multiple instances of having to wait 7-9 minutes before a single elevator stopped at our floor. Adding to this issue is the fact that there does not appear to be a service elevator. That means all hotel employees must use these same 3 tiny elevators. I'm sorry, but it is not acceptable to have to wait that long just to get off your floor.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica G, Guest Services at Doubletree Hotel New York City-Financial District, responded to this review, July 23, 2014
Dear Valued Guest,

Thank you for taking the time to write a review. I apologize for the extended elevator wait time that you have reported as well as any inconvenience that this may have caused you. I am glad to hear that you found our rates, location, and rooms appropriate for you travel needs. If there is any way that I can be of any service to you, regarding this most recent stay, or any future stays that you may have with us, please contact me at veronica.guerrero3@hilton.com and I will do everything in my power to assist you. I sincerely appreciate your feedback and I thank you for choosing DoubleTree Financial District. Thank you and have a great day!
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New York, United States
1 review
3 of 5 stars Reviewed July 21, 2014

If you need a place to stay that's a decent price and near the office then its not a bad choice. The rooms are small but have everything you need. I haven't tried the food so I can't speak on the service or quality

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weymouth, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 20, 2014

I have stayed at this hotel twice in the past year. Both times I felt that the overall value and location of the hotel are good. However, the quality of the food is lacking and the elevators are very slow. I will likely stay here again given its location, but it does not live up to what I have come to expect as someone who frequently stays at Hilton brand hotels.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 17, 2014

The hotel is very conveniently located in the heart of the Financial District, great access to views of Statue of Liberty and still provided VERY easy subway access to Uptown/T-Sq. Good amenities with exercise facitlies... all in it was a great hotel, great value.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woking, United Kingdom
Top Contributor
54 reviews 54 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed July 14, 2014

I was pleasantly surprised with the Doubltetree Hilton when I stayed in June. It's close to my office and other amenities in the Wall Street area which is very handy. The rooms are standard size for this part of town, but are clean and you're quite well insulated from the street noise, and of course the higher up the better! The service was very good, the gym was well equipped, and I dined at the restaurant one night and had a very nice meal. So, I would stay here again. The only pain (which is quite minor) is that the reception area isn't on the ground floor, instead you have to get the lift for which there's sometimes an extended waiting period required.

Room Tip: Get as high as you can to avoid street noise - they go up to 40+ floors.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel New York City-Financial District

Address: 8 Stone St, New York City, NY 10004
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
Ranked #325 of 459 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel New York City-Financial District 4*
Number of rooms: 10
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