We recently stayed at this Doubletree for three nights. Good points are the staff are all very nice-much nicer than the Doubletree in Midtown. The location is convenient to the Whitehall, South Ferry and Bowling Green subway stations, so it is very easy to get around town. The bed was very comfortable and we had a nice city view. However, we had multiple problems in our room and that tells me that attention to maintenance issues needs to be addressed.
The first problem was as soon as we walked into the room, we noticed the room safe had been locked and we needed to call maintenance to fix that. Why was that not noticed when housekeeping cleaned the room? When we turned on the television, the cable connection was not working. The very nice engineer fixed both those problems quickly, but the cable connection problem kept happening the entire three days. Finally someone told us that we need to hit a button on the cable box when this happens, but why is this happening? We have never encountered that before at any other hotel.
The restaurant staff was nice but the buffet breakfast was pretty sad for the $18.00 they charge. The scone I had was inedible. There was very little selection of food. We arrived shortly before closing, so maybe that was the problem.
The hotel arranged a car service for us back to the airport. We were told that the $65 charge included tip. I felt a little uncomfortable about that, so we asked the driver. He said the tip was optional. We ended up tipping him but if no tip is expected, that should be cleared up with the drivers, or it makes for a rather uncomfortable discussion with the driver.
The last thing was that the amount on the bill that was slipped under our door was not the amount charged to our credit card-we were charged about $100 more for no apparent reason. I have e-mailed the hotel but would prefer not to have to deal with this. This happened at the Doubletree Midtown too. Just get the bill right the first time!
Despite the negative comments above, we were pretty happy with the hotel and would stay there again if the price was right, mainly because the staff were so great.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.