I needed a place to stay midtown west, but didn't want Times Square and am a Starwood Gold member. I wanted to try out the new Element concept, but like many of you, very concerned over all the poor reviews. Thankfully I had a great stay and would go back again, no problem. They have worked out many of the issues reviewed here, so do consider this a worthy option.
I stayed 2 nights the 2nd week of February in room 1610 facing north over the PA terminal. A great view and quiet. It was next to the elevators, but never heard them.
I was greeted by the doorman upon entering at 2:3-pm and received a very friendly and efficient early check-in. The front desk woman was knowledgeable and explained all the features to me.
All 3 elevators are working and I never waiting more than 60 seconds for one during my entire stay. I agree there should be more for 40 floors, but I did not have any delays.
Room-I had a studio king and can confirm the bed IS a king. I could walk around both sides. Yes, it was a bit tight, but not the 4" someone else claimed. Nice sized desk and flat screen above. The multimedia hook-ups were great allowing the flat screen to be my laptop and offering plenty of charging outlets. There was one easy chair in the room tucked between the desk and kitchenette area, not the L-shaped sofa as shown on the website. The kitchenette has everything you would need, however there was no silverware. A call to housekeeping had a new batch in 5 minutes. This was the only issue I had with the room. Everything else was totally fine. Very mod decor in soothing earth tones.
There is a small breakfast bar with two stools against the wall from the cooking area.
I get the extended stay concept, but with so many places to eat or grab a snack, I don't think it's necessary to have a full size fridge in the room taking up valuable space. All in all, a nice, well equipped kitchenette.
Some people have complained about the wood floors, but they were not cold (it was 10 degrees outside) and I think they probably keep the room cleaner. I liked the hardwoods.
Adequate closet space and built in drawers.
Bathroom- Small, but decent sized and well lighted. I liked the euro-style toilet that allows you to half flush or full flush to save water. A modern sink fixture with bar soap provided. Plenty of towels. Other reviewers are correct as there is no trash can in the bathroom. Just use the one under the kitchen sink.
A large walk in shower with a rectangular rain shower head and also a hand held wand. I had plenty of hot water and pressure with no issues. There are two pump dispensers on the wall for a shampoo/conditioner combo as well as bath gel. Both products were of decent quality.
Overall everything is so new, nothing was worn and I was pleased with the cleanliness. No issues with housekeeping over the say except for the missing silverware upon check-in which was quickly corrected by an apologetic staff member.
Breakfast-This is where some improvement can be made. The design of the lobby and lounge area in back of the elevator bank is nice but compact. They have several communal tables with stools, however they set up a large part of the breakfast service on them which cuts down on places to sit. I had to sit on the sofa at 9am and eat on my lap or from the coffee table. It was still plenty busy, so must assume the morning rush to eat and go before 8am must be pretty tight. This wasn't a deal breaker for me, but I'd prefer a table to sit at which I got the second morning. I joined a group of editors from Montreal attending fashion week at the one communal table in the lobby that was available. It made for an interesting morning breakfast, but I know others would not like the close quarters, lounge kind of breakfast-similar to being in a small club floor lounge that is really busy.
There was a decent variety of hot and cold options. Yes, I agree the eggs could use a little work. The potatoes offered were tater tots. Retro or inexpensive? The smoothies in shot glasses were novel and tasty. A nice touch. There were several staff clearing plates and restocking coffee while I was there. Breakfast goes away promptly at 9am and the lobby turns back into one. For a complementary breakfast, it was adequate and a step above Holiday/Hampton Inn level of offerings.
There are many comments on the staff. I found them to be helpful and always greeted me at I entered or left the hotel each and every time. Upon check out I was asked if I needed a cab or any transportation. Check-out was as quick, efficient and friendly as check-in was.
So a few bullet points:
1. This hotel has ONLY kings and no doubles, so it is perfect for singles or a couple traveling together. This also means not very kid friendly. It's more of an adult/business person environment, which is attractive to me.
2. The location. There is a Duane Reade (pharmacy/convenience store), subway stop and a variety of dining options within one block. Yes, it's off colorful 8th Ave, but I felt totally safe and didn't find it a concern at all. A few people made comments regarding "the weird bar" 2 doors down. OK, I looked it up and it is a gay Latino club called Escuelita. So what? Keep walking or walk on the other side of the street if it bothers you so much. You probably didn't like walking by the adult shops on 8th either?
If you have business nearby (the New York Times headquarters is across the street) you can't beat the location. I would to prefer to stay here than in crazy, tourist filled Times Square. If you require more service and amenities, then I suggest you stay at the Westin or the W a few blocks north.
I travel the world and stay in 3-5 star properties regularly. In NY I have stayed at Morgans, Royalton, Hilton Millenium at WTC and Sheraton NY multiple times.
I was totally pleased with my stay and wish Element the best as they plant themselves and their new, green concept in NY.
- Also Known As:
- Element New York Times Square West Hotel
- Element New York Times Square West Hotel New York City
- Official Description (provided by the hotel):
- Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more less
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