My daughter and I go to NYC every year after New Years. This is the first time we've stayed at this hotel and we were extremely pleased. The staff at this hotel is first rate. I saw that someone else mention the barista at the Starbucks. When I would order lattes for my daughter and me, the barista would put it in a carrier and walk it to where I was sitting. The little touches mean a lot. On another occasion, I walked into the elevator where a nice man was cleaning. He apologized but then asked me how my stay was and said that if I needed anything at all to just ask at the front desk, they would be happy to help. The hotel itself was clean and in a very good location. The view from my room was one terrific. All and all, this was one of the best trips that we had.