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“Excellent hotel, excellent ubication” 5 of 5 stars
Review of Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
4.0 of 5 Hotel   |   70 West 45th St, New York City, NY 10036 (Midtown)   |  
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Ranked #98 of 468 Hotels in New York City
Certificate of Excellence
Montevideo, Uruguay
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent hotel, excellent ubication”
5 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed in Cassa hotel for just one night but it was enough to appreciate the quality of the hotel. The stuff was very helpfull. They helped us to carry the luggage until we catch a cab at the corner of the street.
The room is huge, very confortable.
It is located 2 blocks away from Times Sq.

Stayed August 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear Sabrina529,

Thank you for taking the time to review your stay with us. I am delighted to hear that our staff made your stay pleasant.

If your travels ever bring you back to New York, I hope to welcome you back for another great stay.

Regards,

Safina Afridi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,436 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Pretoria, South Africa
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We only stayed at this hotel for one night before catching a flight back home - our experience was second to none.
The staff are absolutely incredible and went out of their way to assist us with baggage storage and an earlier check in.
The hotel is centrally located on W 45th Street - between Ave of the America's and 5th Ave - this is right in the heart of Midtown. Far enough from Times Square to have no noise and the street itself goes quiet at night.
We loved the terrace on the 10th floor - great views for Midtown.
Our room was on the 19th floor - large with a large bed, large TV and large bathroom - you get the idea. For New York, there is no lack of space at this hotel.
We did not do breakfast or visit the restaurant, so I cannot comment on those.
Across the street there is a place called 'Jack's' - this is a big and relatively cheap shop to get your hands on nearly anything - from food to gifts. We were happy to buy most of our NYC gifts here to take home to family and friends.
Fab hotel and we would love to stay here again.

Room Tip: Higher room facing the street for the best views
See more room tips
  • Stayed August 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear marcojvr,

Thank you for the 5 star review! We are happy to hear you were pleased with our location and friendly staff. We pride ourselves on providing excellent customer service and it's extremely rewarding to hear feedback such as yours.

I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Regards,

Safina Afridi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, UK
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was perfect for us. It is just minutes away from Times Square and 5th avenue, 15 mins to Central Park and 15 mins to the Hudson piers to get boats to lower Manhattan, 10 mins to the Empire State and 5 mins to top of the rock. Everything we wanted to do was in walking distance! We were on the 27th floor and the room was clean and well maintained, the beds are very comfy. I would have liked coffee facilities in the room but you do get free coffee in the lobby every morning. The staff were very helpful and friendly, I would stay here again

Stayed August 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear mrsbrightside7,


Thank you for your review and for choosing our hotel. We are glad that you enjoyed our prime location and the spacious guest rooms.

Please know that coffee makers are available upon request. Just contact the front desk and we will have it available in your room prior to your arrival.

We hope to welcome you back to the hotel in the near future.

Regards,
Safina Afridi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago

I arrived late on the 2nd of August 2015.Checkin was pretty fast and the bell boy was very helpful.When we got to the room we found to our dismay that the room was so small so we went back to the reception to find out if we could get a bigger room at a cost.They told us there were no rooms available but could sell us an additional room which I declined.How could I leave a 14 year old in a room alone?
The next morning we tried to have a breakfast just before 10,and had a shock with was was available.We both had a croissant which was really tasteless.Our second day,we were awoken by a noise eary morning.Next to our room,they had started doing some work,and this lasted all morning.
We went back to the reception and the lady was very nice and apologized.She even sent to the room some chocolates and wrote a handwritten apology.We will not really go back.

  • Stayed August 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear Opass1973,

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. This is not the feedback we strive for and we would love the opportunity to have you stay with us again. Please contact me directly at safina.afridi@viceroyhotelgroup.com so that I may facilitate your reservation and ensure that everything meets with your level of expectation.

Regards,
Safina Afridi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were very impressed with the location of the hotel and cleanliness of our room! Only blocks away from Times Square and walking distance to shopping and ton so restaurants! Will definitely stay again on our next trip to NYC!

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 1 week ago
Dear Kim N,

Thank you for posting such a wonderful review! I am delighted to read your feedback and cannot wait to welcome you back. Please feel free to contact me directly the next time you are in town for a 10% off the Best Available Rate.

We look forward to welcoming you back soon!

Regards,
Safina Afridi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaxjo, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first time visiting New York, and I'm happy that I spent it at the Cassa. I traveled with my aunt, my cousin and his friend. We only stayed for a few days, but we definitely made the most out of it. The hotel had a clean, fresh design and the location couldn't have been any better. We were very pleased with the staff, but there was one staff member that stood out in particular. His name is Edgar and he was beyond helpful. He worked at the front desk, and he was one of the first employees that we interacted with. He is tall, handsome and has a great beard. He provided us with the best service possible, and made sure that we had the best food New York had to offer. He mastered the art between being professional, and carrying the warmth that made us feel at home. People like Edgar kill the "New Yorkers are rude"-rumor, by a wide margin. We will definitely be back!

  • Stayed July 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 1 week ago
Dear Julianna B,

Thank you for staying with us and for giving us a 5 star rating! I am so glad your first visit to New York was great and I am especially happy to learn that the amenities and staff at Cassa were able to leave you with a memorable experience. Our staff works really hard and it is always extremely rewarding when colleagues are recognized for embodying true hospitality; I will be sure to share your feedback with Edgar and the rest of the staff.

The team and I cannot wait to welcome you back to create another memorable experience for you!

Regards,
Safina Afridi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

Stayed at the Cassa as part of our summer holiday. We had a brilliant stay as the staff were very helpful and welcoming. The rooms were very clean and comfortable. Only issue was breakfast. For the price there was little choice and breakfast area was a little gloomy. I would have no hesitation in recommending this hotel.

Stayed August 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 1 week ago
Dear Sarah J,

Thank you for the recommendation to fellow readers! I am glad you enjoyed our prime location and welcoming staff. As for your comments regarding the breakfast options I am happy to announce that we are currently in the process of revamping and improving our services/selections to better meet and exceed expectations.

We remain at your service and look forward to welcoming you back soon!

Regards,
Safina Afridi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Romantic Hotel in New York City
#76 Luxury Hotel in New York City
#85 Business Hotel in New York City
#111 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Cassa Hotel located in the heart of Midtown Manhattan is the perfect location for business leisure and group visitors to the city. Qualified companies and groups enjoy special rate programs and outstanding service at the most unique luxury address in the area. ... more   less 
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Also Known As:
Cassa Hotel And Residences

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