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“Location, location, location - but you know that” 5 of 5 stars
Review of Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
4.0 of 5 Hotel   |   70 West 45th St, New York City, NY 10036 (Midtown)   |  
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Ranked #100 of 468 Hotels in New York City
Certificate of Excellence
Pretoria, South Africa
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Location, location, location - but you know that”
5 of 5 stars Reviewed yesterday NEW

We only stayed at this hotel for one night before catching a flight back home - our experience was second to none.
The staff are absolutely incredible and went out of their way to assist us with baggage storage and an earlier check in.
The hotel is centrally located on W 45th Street - between Ave of the America's and 5th Ave - this is right in the heart of Midtown. Far enough from Times Square to have no noise and the street itself goes quiet at night.
We loved the terrace on the 10th floor - great views for Midtown.
Our room was on the 19th floor - large with a large bed, large TV and large bathroom - you get the idea. For New York, there is no lack of space at this hotel.
We did not do breakfast or visit the restaurant, so I cannot comment on those.
Across the street there is a place called 'Jack's' - this is a big and relatively cheap shop to get your hands on nearly anything - from food to gifts. We were happy to buy most of our NYC gifts here to take home to family and friends.
Fab hotel and we would love to stay here again.

Room Tip: Higher room facing the street for the best views
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  • Stayed August 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,434 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Dover, UK
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel was perfect for us. It is just minutes away from Times Square and 5th avenue, 15 mins to Central Park and 15 mins to the Hudson piers to get boats to lower Manhattan, 10 mins to the Empire State and 5 mins to top of the rock. Everything we wanted to do was in walking distance! We were on the 27th floor and the room was clean and well maintained, the beds are very comfy. I would have liked coffee facilities in the room but you do get free coffee in the lobby every morning. The staff were very helpful and friendly, I would stay here again

Stayed August 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

I arrived late on the 2nd of August 2015.Checkin was pretty fast and the bell boy was very helpful.When we got to the room we found to our dismay that the room was so small so we went back to the reception to find out if we could get a bigger room at a cost.They told us there were no rooms available but could sell us an additional room which I declined.How could I leave a 14 year old in a room alone?
The next morning we tried to have a breakfast just before 10,and had a shock with was was available.We both had a croissant which was really tasteless.Our second day,we were awoken by a noise eary morning.Next to our room,they had started doing some work,and this lasted all morning.
We went back to the reception and the lady was very nice and apologized.She even sent to the room some chocolates and wrote a handwritten apology.We will not really go back.

  • Stayed August 2015, traveled with family
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We were very impressed with the location of the hotel and cleanliness of our room! Only blocks away from Times Square and walking distance to shopping and ton so restaurants! Will definitely stay again on our next trip to NYC!

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear Kim N,

Thank you for posting such a wonderful review! I am delighted to read your feedback and cannot wait to welcome you back. Please feel free to contact me directly the next time you are in town for a 10% off the Best Available Rate.

We look forward to welcoming you back soon!

Regards,
Safina Afridi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vaxjo, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was my first time visiting New York, and I'm happy that I spent it at the Cassa. I traveled with my aunt, my cousin and his friend. We only stayed for a few days, but we definitely made the most out of it. The hotel had a clean, fresh design and the location couldn't have been any better. We were very pleased with the staff, but there was one staff member that stood out in particular. His name is Edgar and he was beyond helpful. He worked at the front desk, and he was one of the first employees that we interacted with. He is tall, handsome and has a great beard. He provided us with the best service possible, and made sure that we had the best food New York had to offer. He mastered the art between being professional, and carrying the warmth that made us feel at home. People like Edgar kill the "New Yorkers are rude"-rumor, by a wide margin. We will definitely be back!

  • Stayed July 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear Julianna B,

Thank you for staying with us and for giving us a 5 star rating! I am so glad your first visit to New York was great and I am especially happy to learn that the amenities and staff at Cassa were able to leave you with a memorable experience. Our staff works really hard and it is always extremely rewarding when colleagues are recognized for embodying true hospitality; I will be sure to share your feedback with Edgar and the rest of the staff.

The team and I cannot wait to welcome you back to create another memorable experience for you!

Regards,
Safina Afridi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the Cassa as part of our summer holiday. We had a brilliant stay as the staff were very helpful and welcoming. The rooms were very clean and comfortable. Only issue was breakfast. For the price there was little choice and breakfast area was a little gloomy. I would have no hesitation in recommending this hotel.

Stayed August 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 3 days ago
Dear Sarah J,

Thank you for the recommendation to fellow readers! I am glad you enjoyed our prime location and welcoming staff. As for your comments regarding the breakfast options I am happy to announce that we are currently in the process of revamping and improving our services/selections to better meet and exceed expectations.

We remain at your service and look forward to welcoming you back soon!

Regards,
Safina Afridi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waukesha, Wisconsin
Level Contributor
98 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was more like a European hotel than what one usually finds in the U.S. It is a combination of a hotel and residential units. The hotel was very pleasant, a quiet escape from the intensity of the city. The lobby is quite small, but the staff was always very helpful. Wi-Fi was free in the room, something that is somewhat hard to find in NY.

Stayed July 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Safina A, Guest Relations Manager at Cassa Hotel 45th Street New York, responded to this review, 4 days ago
Dear wivoyager,

Thank you for the wonderful review! I am glad you had the opportunity to take advantage of the complimentary WI-FI.

We hope to have the pleasure of welcoming you back soon!

Regards,

Safina Afridi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#69 Romantic Hotel in New York City
#77 Luxury Hotel in New York City
#86 Business Hotel in New York City
#98 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Cassa Hotel located in the heart of Midtown Manhattan is the perfect location for business leisure and group visitors to the city. Qualified companies and groups enjoy special rate programs and outstanding service at the most unique luxury address in the area. ... more   less 
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Also Known As:
Cassa Hotel And Residences

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