Staff were extremely commendable. Always with a smile, helpful, and they actually bothered to remember my name, have parcels sent up to my room as and when they see me along the corridors or at the lobby - v impressive for Americans, i have to say.
The doorman is ALWAYS there to greet us every morning, open the doors, smile and wish us a great day (for 2 mths, mind you). I am from the service industry and i can tell when service is from the heart. And i'm very happy to say the staff at Cassa are so precious!
Location is perfect! 2 streets away from Rockefeller Centre (subway stn), 3 streets away from Bryant Park(another subway stn). One avenue away from Times Square - so you're literally living in times square, but just a lot more peaceful. If you're travelling out during the weekends, Port Authority is within walking distance (2 av, 3 streets away), and so is Penn Station - your link to the airports via train. If travelling from EWR, there is a bus service from the corner of bryant park as well. Very, very convenient.
Cleanliness is impeccable. My only gripe is the free coffee & tea during breakfast. Maybe it's my fault for always heading down so late (10-11am), but it is at that timing when either the coffee or tea is empty. :( But it's not a big problem, there are many Starbucks outlets around the corner.
Oh and just one more thing: Room 34B - the bed is SO damaged. Every little toss or turn you make, the bed squeaks! Time for a change! Everything else is in the room is perfect! Amenities are more than enough for a very comfortable stay. Spacious room, good & working showers, washing machine, TV, microwave, etc.