We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mmmmm” 4 of 5 stars
Review of Cassa Hotel 45th Street New York

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Cassa Hotel 45th Street New York to your Saves list
Cassa Hotel 45th Street New York
4.0 of 5 Hotel   |   70 West 45th St, New York City, NY 10036 (Manhattan)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
Save & Give
Ranked #73 of 457 Hotels in New York City
Ennetbaden, Switzerland
Top Contributor
68 reviews 68 reviews
56 hotel reviews
Reviews in 50 cities Reviews in 50 cities
78 helpful votes 78 helpful votes
“Mmmmm”
4 of 5 stars Reviewed April 23, 2014

First off, we had stayed in this building last April in a rented apartment. The apartment was a bit of a disaster, but the staff of the hotel were extremely helpful, friendly and fantastic. So, we decided to stay in the hotel itself, and were somewhat happy with our experience.

The room and the bathroom were great, as was the bed - very comfortable. The problem was the heating/ac. It would come on, and just grow louder and louder then quiet down only to begin again loudly. We are used to the hums of systems, but this became rather obnoxious and woke us up. We finally shut it off at 2 am and opened the window (yes and amazingly it was quieter outside). This was mentioned at checkout the next morning and they will look into it.

The other issue is with communication. When we checked out at 10:30, we said we would be back between 2:30-3:00 to take a shower at the fitness center the hotel has a relationship with. Well, the fitness center closes at 3:00, this could have been communicated when we mentioned this. We thought we would have a shower after being out all day (nice mid-70s) and before boarding our overnight flight back to Europe. It was rather ackward when we returned and told the fitness center had closed and we could not shower. Now how much easier could it have been to tell us this at 10:30 in the morning before we left. Anyway, we used the sink in the lounge area, not much fun.

I give this a Very Good because I am basing this review on the room itself, NYC small but nice. Great view out of the 27th Floor. Great to have internet access in the Lounge for free. Also nice to have free coffee/tea in the morning. Great products in the rather generous bathroom. Bed was comfortable. The porter was FANTASTIC, I really wish I could remember his name...he was the only one who really understood our dilemna about showering and was rather sympathetic and apologetic...thank you.

Would we stay here again, not so sure. The prices of hotels in NYC are outrageous, and so this maies choosing the right hotel rather difficult, considering the minor irritants paying as much as one does they no longer seem so minor.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at Cassa Hotel 45th Street New York, responded to this review, May 8, 2014
Thank you for the review and the feedback.

The Equinox gym is always open until 9pm unless there was an issue at the location or it was a holiday so we would never have thought to check on that particular day. Was it on Good Friday perhaps? My apologies. So again I am sorry that this occurred. Was clearly not communicated to us that they had intended to close early. Please do not hold this against us!!

Thank you for choosing CASSA and we certainly hope to have you back with us again.

Warm Regards,
Troy Pade
GM of CASSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,231 reviews from our community

Traveler rating
    688
    381
    109
    26
    27
See reviews for
137
623
80
185
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Saint Louis, Missouri
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2014

We stayed with another couple in an apartment on the 40+ floor for two nights.
We had two bedrooms and a spacious dining and sitting area with free wifi, plus some great views. If you are traveling with others this is a great option.

We also stayed in one of the hotel rooms for one night. It had a small bedroom with a small bathroom and a very soft bed. The room was clean, but I would rate it a little less than average

Hotel overall
- friendly and helpful staff
- great location
- restaurant was closed for renovation
- only one elevator was working during two days of our stay. I feel there should have been a greater sense of urgency in remedying this as the wait could be up to 5 minutes.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 22, 2014
Thank you for your feedback. Very much appreciated. Hope we can welcome you back again soon.
Warm Regards,
Troy Pade
GM of CASSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mayport, fl
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 20, 2014 via mobile

After hours of hotel research, this is the hotel I chose for my teenage daughter and I. It was very modern with an upscale appeal. Each time you come and go, you are greeted by a friendly doorman. The receptionists were very cordial as well. It rained a few days while we were there, and they had complimentary umbrellas to use - very appreciated. One thing I was worried about booking my hotel was area/feeling safe. I never felt unsafe, even walking back to the hotel at night. Location was great, it is just between Times Square and 5th Ave. Whichever direction you choose, there are sights to see. My daughter and I walked everywhere without thinking "ugh, this is way too far." We walked all around Times Square, to a Broadway show, to the subway (which was also not scary or uncomfortable), and we even walked to Central Park for a Good Morning America concert. It was a little far, but not too bad. I will definitely stay here again should I return to NYC for a visit!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 22, 2014
Thank you and your daughter for choosing to stay at CASSA! I am happy to hear that you pointed out our very friendly staff. We try to pick the best! Please come back and see us again soon.
Warm Regards.
Troy Pade
GM of CASSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 20, 2014

We had a fantastic stay at this hotel, the hotel is very modern and the rooms are a very good size. Location is excellent and it is walking distance from several subway stations. The staff were very friendly.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 22, 2014
As they say, location, location, location! We are in the middle of it all! Thank you for staying with us and please come see us again!

Warm Regards,
Troy Pade
GM of CASSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 17, 2014

This place is ideally situated near Times Square. It is ably managed by the very helpful and friendly Patrick And crew. The rooms are small, but modern, clean and have everything you need. As with everything it's not cheap, but it's pretty good value for money.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 22, 2014
Thank you for staying with us and giving Patrick a shout out for his great service. Please come and see us again soon!
Warm Regards,
Troy Pade
GM of CASSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed April 15, 2014

I was in NY for business and couldn't pick a better hotel. The rooms are very well appointed, nothing close to the holes in the walls they sell in NYC as guestrooms, and extremely clean!
No matter if you are there for business or leisure, the hotel is 10min away to were you are going and a few blocks away from Time Square, Bryant Park and Grand Central station.
What truly makes the difference though, is the staff. You will never have to repeat something twice, they are on top of their game and on top of your needs...and that will change your experience in a city like NY!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy P, General Manager at Cassa Hotel 45th Street New York, responded to this review, April 22, 2014
WOW! Thank you for such a lovely review!! Please come back and see us again. Our CASSA is your CASSA!
Cheers!
Troy Pade
GM of CASSA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Cassa Hotel 45th Street New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#54 Luxury Hotel in New York City
#56 Romantic Hotel in New York City
#62 Business Hotel in New York City
#88 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Cassa Hotel located in the heart of Midtown Manhattan is the perfect location for business leisure and group visitors to the city. Qualified companies and groups enjoy special rate programs and outstanding service at the most unique luxury address in the area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, HotelTravel.com, Priceline, Travelocity, Otel, getaroom.com, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Cassa Hotel 45th Street New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cassa Hotel And Residences

Owners: What's your side of the story?

If you own or manage Cassa Hotel 45th Street New York, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.