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“Personal Touch in a Big City” 5 of 5 stars
Review of Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
4.0 of 5 Hotel   |   70 West 45th St, New York City, NY 10036 (Manhattan)   |  
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Ranked #78 of 452 hotels in New York City
Sierra Madre, California
1 review
“Personal Touch in a Big City”
5 of 5 stars Reviewed October 7, 2013

Location - perfect mid-town hideaway between 5th and 6th

Front Desk Staff - could not be friendlier or more accommodating

Bell Staff - always a warm greeting and goodbye

Hotel Size - perfect for a personalized touch

Outdoor Patio - yes...they have one on the 10th floor...enjoy a cocktail or two during your stay

Would I Stay There Again? - in a New York second

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 14, 2013
Thank you for the great and to the point review!
I am very happy we nailed all areas in your opinion!
Please come and see us again soon!
Regards,

Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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Chicago
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 6, 2013

Was treated to an enjoyable and relaxing experience at the Cassa in NY City. My wife and I had booked the tail-end of her work trip for a two-night stay in Manhattan, and were unsure of where to stay. We are pretty low-maintenance travelers, and value location above all else, followed by noise level, room size, bathroom amenities, and decor. We chose the Cassa based on the high reviews on Trip Advisor and looking back on our stay, the hotel delivered on all fronts.

First off Troy, the General Mgr, was extremely helpful in answering my questions prior to my stay and treating my wife and I like valued guests. The staff too was impeccable with our check-in, answering questions, and any request that we had, in particular Tiffany, Eric, and Henry.

The location of the Cassa is right in the heart of mid-town, close to Grand Central Station and just north of Times Square. Bryant Park is the closest subway stop, which is a 5-8min walk away, and Grand Central about 10min walk. Mid-town is pretty crowded, but the Cassa is tucked-away between 5th and 6th and is a nice escape from the craziness.

We were in a Grand Deluxe size room and were pleased with the size (given NY standards). Nice little desk and lounge chair helped make it seem bigger than just a studio room with a king size bed. The bathroom is by far the highlight when it comes to the room, a modern, clean layout with the topper being the rainfall shower...the wife absolutely loved it. Also to be noted in the room was the flat screen TV with nice cable options, a bose-like sound system, and a mini-fridge where you could store a bottle water or two alongside the usual pay-to-eat items.

Big plus about our room (on the 16th floor) and the Cassa in general, was how quiet it was. Very little street noise and never really heard from any of our neighbors above or adjacent to us. This is key, I'm a light sleeper and any type of noise in the night will wake and keep me up. I slept like a baby at the Cassa.

Heard some negatives reviews about the elevators but they were prompt most every time we called them.

Overall I would highly recommend the Cassa if you're looking for a classy, easy stay while you're in NYC. You'll be treated like an esteem guest and you'll feel rested (from a good night's sleep), clean (from the shower), and ready to take on city!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 7, 2013
Thank you so much for the detailed and lengthy review! I think this was the first one I was mentioned in, and was very happy to have been at your disposal. My team here is top notch indeed and looking foward to having you and your wife back again soon. If you ever need anything please let me know!

Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pietranera, France
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed October 4, 2013

It is located close to Times Square with the benefit of all facilities around (restaurants, theaters, shopping areas, Central Park,...) . We have been staying here for a week in a very quiet and very comfortable room. We really enjoyed to stay there for a visit of New York. We hope to come back in New York and at the same hotel.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 7, 2013
Thank you so much for staying with us and for the kind review. We look forward to welcoming you back to CASSA in the very near future!

Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 1, 2013

I stayed at this hotel while on business and found it to be a great location for navigating the city. Just off Time Square it had lots of places to eat around it. The staff were loverly and welcoming and very helpful. The rooms were compact but nicely appointed. I'd happily stay here again as it was excellent value for money.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 7, 2013
Thank you so much for your review. I certainly look forward to welcoming you back to our hotel in the very near future.
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grapevine, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 30, 2013

This hotel is located just down the way from Times Square, Broadway and all the shopping areas. The room is nice and modern. The staff is impeccable. Very helpful and eager to serve. The lounge is under construction but there was no noise. It's going to be beautiful and a great place to hang. Would totally recommend this hotel!!! Great rate as well!!!

Room Tip: The rooms are all pretty spacious for New York rooms.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 1, 2013
Thank you for the kind review! We are very excited about Butter to open in the next few weeks. The place looks beautiful!

Please come back soon!

Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2013 via mobile

I'm in the city regularly for business. My usual places were booked so stayed here. Really loved it. Will be my first choice in future stays. Clean, comfortable and great location. Restaurant will be opening which will be a plus.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 1, 2013
Thank you for the kind review! We are also very excited for the new restaurant to open. Butter as its called will be ready by the end of the month! Fingers Crossed!

Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 24, 2013 via mobile

Cassa was perfect for our long wkend in NYC. First, the Times Square location cant be beat. The rooms are sophisticated and peaceful--a great retreat from the nonstop of the city. The service is the best I've ever experienced. The front desk staff, valet, housekeeping--every contact was personal, professional and welcoming. Add helpful and knowledgable and you begin to get the idea. As a tourist in NYC (even though an experienced traveler ) staying at Cassa gave a security or peace of mind: every need was met; every question answered. Enough! We really liked the place!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
laboy70, General Manager at Cassa Hotel 45th Street New York, responded to this review, September 25, 2013
Thank you for the wonderful review. We certainly hope to have you back again with us soon!
Warm Regards,
Troy Pade
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Luxury Hotel in New York City
#66 Business Hotel in New York City
#67 Romantic Hotel in New York City
#95 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Official Description (provided by the hotel):
Cassa Hotel located in the heart of Midtown Manhattan is the perfect location for business leisure and group visitors to the city. Qualified companies and groups enjoy special rate programs and outstanding service at the most unique luxury address in the area. ... more   less 
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Also Known As:
Cassa Hotel And Residences

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