It was a pleasant surprise! I was very pleased with Cassa's location, interior decor, the comfort of the mattress/pillows/beddings, the cleanliness and their customer service! The interior of my room was modern and designed to function and provide the spacious, elegant feel. I also like the vanity accessories they provided, good quality. The shower pressure was fantastic as well comparing to other boutique hotels in NYC. Everyone at the front desk was professional, friendly and helpful.
I was slightly disappointed with their rooftop bar/lounge. It was like a cafeteria more than a real bar/lounge/restaurant. Their staff was very friendly and helpful answering my questions. I was informed that they are in the process of building a real bar/lounge/restaurant downstairs next to the lobby.
I was also slightly disappointed with the severe corner wall and desk damage which is not pleasant to look at, but they covered it with the desk chair which made it a lot more pleasant for the eyes, but I can still see them when I sat at the desk. It would be nice if Cassa can place a work order to have that patched/fixed. It doesn't seem like a big nor a pricy job, but it would match the quality of everything else this hotel offers.
Overall, my stay at Cassa was fabulous and would definitely stay here again next time I visit NYC. I highly recomend Casa Hotel if you are looking to experience boutique hotels in NYC.