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“Stress free” 4 of 5 stars
Review of Cassa Hotel 45th Street New York

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Cassa Hotel 45th Street New York
4.0 of 5 Hotel   |   70 West 45th St, New York City, NY 10036 (Manhattan)   |  
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Ranked #74 of 459 Hotels in New York City
London
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Stress free”
4 of 5 stars Reviewed October 18, 2012

The hotel lobby is minimal. A desk, sofa and some lifts to take you to your room. What's important though are the people working there. Arta at reception was exceptional throughout. Not only were we kindly upgraded after a long transfer from the airport, later during our stay she helped make restaurant bookings and imparted helpful advice. Eloy and Kevin were very friendly and helpful with advice and local knowledge too. So were all the other staff there including housekeeping, but these are the ones that come to mind first and foremost

Our room on the 21st floor was a superior deluxe with a king bed, sofa, dresser and chair. Street noise was hardly audible. View of building opposite was nothing special. But location of hotel is the key selling point. Two blocks from grand central, times square, Bryant park and 5min from the Rockefeller complex.

The negatives are only a couple. The hotel wireless service is extremely expensive at $10 a day. The business centre services were at a cost. Minor points perhaps but I found myself hanging out at the coffee places nearby to get some tourist information, bookings done.

On the whole, i would definitely recommend this hotel and stay there again!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 23, 2012
Hello City_Slicking_Hobo. Thank you for your comments. We definitely pride ourselves on our staff and our location! Yes, the nice thing about being a relatively new construction is our windows are fantastic at keeping the noisy bustle at bay. Our lounge on the 10th floor actually offers free wifi, so if you stay with us in the future, please feel free to utilize that space. And we hope you do! Best Wishes - Kevin
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1,238 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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Castlegar, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 18, 2012

My wife and I just arrived home from vacation in New York from October 1st-8th. We found that with this being our first trip to the city it was difficult to choose from the multitude of accomodation options available. We couldn't be more thankful for having chosen the Cassa. The location is ideal within only a short walk of Time Square and only steps from access to the Subway. I am an avid runner and was easily able to take the subway to Central Park for daily jogs. Our room (King Bed) was of good size and very clean/modern. The building is in very good condition overall and elevators are fast/efficient. The staff is the real treasure of the hotel. Front desk personel was continually helpful in providing direction and advice in terms of enjoying the city in addition to continually offering assistance with any accomodation questions/thoughts we might wish to discuss. Really, we didn't have any questions as the hotel was exceptional. Will definitely recommend the hotel to others and will quite possibly return.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 23, 2012
Hello Simon L. We are very thankful you chose us from all your options as well. You are right, our staff is the treasure of the hotel! Please let us know when you do return to our beautiful City. Best Wishes - Kevin
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San Juan, Puerto Rico
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2012

Wow.....just got back from NYC and the Cassa was great! We stayed here based on other reviews and were not disappointed at all. Upon our arrival we were upgraded to a king bedroom without even asking. The king bedroom was spacious and the bed and pillows were extremely comfortable. My husband loved the large flat screen TV and I loved the bath amenities which smelled fantastic! The room was modern, which we loved and the bathroom shower was great with the rain shower fixture. The staff at the Cassa was extremely friendly and helpful (kudos to Rodger) and helped us out with everything from show reservations, restaurant recommendations, and printing out our boarding passes before we checked out. The location of the hotel couldn't be better right in the heart of Midtown and within walking distance to all the sites. We will definitely stay at the Cassa Hotel on our next trip to NYC and would recommend it without hesitation to friends and family.

Room Tip: The king bedroom was perfect for a four night stay.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 23, 2012
Hello PRetired! Thank you very much for your wonderful comments. We always like to please our guests. Please let us know when you and/or your friends and family plan to come back to NYC! Best Wishes -Kevin
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Clarksdale, Mississippi
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2012

It was our first visit to New York and booked at the Cassa after reading all of the wonderful reviews. Location was key for us and the Cassa definately wons us over as far as the location and friendly staff. We book through expedia which on gives single beds and we desperately needed a room with double beds. Well thanks to Henry we was able to get an upgrade to room with a double bed..thanks alot Henry!!! The hotel is only a 5 min walk away from time square which was awesome, it has numerous resturants and bars on the street next to the hotel, it has a car services that will pick up or transport the guest to the airpoirt for around $70 (con: the driver droved very fast and had us all fearing for our lives when transporting us for our 6:00 a.m. flight). There is a starbucks with free wifi directly acrossed the street(con: the hotel doesnt have free wifi). The is breakfast on the 10th floor(con: the breakfast isnt complimentary). Pros: room where standard, very clean, bathroom was great, very great location and i would definately recommend friends and family to stay there!
Cons: no free wifi, no complimentary breakfast, and the driver needs to slow down when transported guest.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 18, 2012
Hello Cinnamonsage! I like your user name. Very seasonal sounding. Thank you for all your wonderful comments! I’m happy to hear that we were able to accommodate your needs for an extra bed.

I’m sorry about the driver. We will speak to them about being more conscientious. We do have a breakfast package if that is of interest to you. You can see it on our website, or if you call we can book it for you over the phone. And we would love for you to come stay with us again. Complimentary wifi is available in the lounge space, so next time you don’t have to cross the street. Best Wishes - Kevin
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Oslo
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 14, 2012

Very close to everything, still you're in a more quiet street. Not bothered by any noise. Ok sized room. Everything fresh and clean. We got a good offer on our stay, not sure it's the best choice if you pay full price.

Room Tip: We asked for a room with a view, and got it :)
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 15, 2012
Hello vibekese. Thank you for your comments. Yes we are very lucky with our location. Please stay with us again! Also if you let us know and depending on availability, we may be able to accommodate you in a larger room so that you can keep your price down while having a fantastic room. Best Wishes - Kevin
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Melbourne, Australia
Top Contributor
205 reviews 205 reviews
57 hotel reviews
Reviews in 67 cities Reviews in 67 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed October 13, 2012

We booked the Cassa at the last minute and were very pleased that we did, the room is not massive, however it is a very good size for New York City accomodation. The bathroom was a very good size too and very modern. We loved the fact that our friends were next door and there was a little alcove between our two front doors that we could both use as "ours". Fantastic idea. The location is fabulous with many shops and cafes right outside the door. We loved this place and will be back when next visiting New York. Also the staff are fabulous and very knowledgeable, and especially loved Kevin, we stayed for 4 nights, all good.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 15, 2012
Hi LissyL0u! Thank you for your wonderful comments. We would love to have you back again and every time you visit NYC! Best Wishes - Kevin
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Bristol, United Kingdom
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 13, 2012

My wife and I travelled to new York for a five night stay and found this hotel that was central to Manhattan Island. Until we got there we didn't realise how good the location was for all the sites. Blocks away from Rockefeller Center, Times Square, Empire State, so most things were within walking distance, and for those that don't mind walking you could easily walk up and into Cental Park. On arrival the staff were very friendly and helped us to the room, giving us advise on how to get around and offered to help if we needed any information on anything. The room itself was a standard room and felt it was a good size compared to similar priced hotels in other cities we'd visited. The bed was really comfortable and the shower was brilliant and did a great job reviving you after a day pounding the streets of NYC.
I would definitely stay here again due to the staff and the location.
If I had to find a fault, I'd say maybe that there weren't enough draws in the room to put things in, but this isn't exactly earth shattering or going to affect your stay.
On departure ey let us store our bags whilst doing last minute shopping and allowed us some space to sort out our cases before leaving. They also gave us the options on getting to the airport including which subway station would make it the easiest route back.

Room Tip: I don't think you need to worry which way you face as rooms seemed quiet as off main drag.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review, October 15, 2012
Hello Andymiller_brs. It is always a pleasure to hear about a guest’s good experiences here in NYC and that we could contribute to that. Please visit us again and let us know if there is anything else we can do to make your stay that much more memorable. Best Wishes - Kevin
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Additional Information about Cassa Hotel 45th Street New York

Address: 70 West 45th St, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#56 Business Hotel in New York City
#56 Luxury Hotel in New York City
#57 Romantic Hotel in New York City
#86 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Cassa Hotel 45th Street New York 4*
Number of rooms: 165
Official Description (provided by the hotel):
Cassa Hotel located in the heart of Midtown Manhattan is the perfect location for business leisure and group visitors to the city. Qualified companies and groups enjoy special rate programs and outstanding service at the most unique luxury address in the area. ... more   less 
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Also Known As:
Cassa Hotel And Residences

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