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“Great place from which to explore NYC” 5 of 5 stars
Review of Mondrian SoHo Hotel

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Mondrian SoHo Hotel
4.5 of 5 Hotel   |   9 Crosby Street, New York City, NY 10013 (Manhattan)   |  
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Ranked #194 of 451 hotels in New York City
Gainesville, Florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Great place from which to explore NYC”
5 of 5 stars Reviewed October 14, 2013

My wife and I stayed here at the suggestion of our son, who works in New York and lives in NoLita. The rates were competitive, so we booked three nights and had a terrific stay. The staff were very helpful and friendly, especially the concierge, for whom we had lots of questions. The hotel is on the southeastern border of SoHo, and so it's very close to Little Italy and Chinatown. The Museum of China in America (MOCA) is right across the street to the east, for example. Our son's business, Soho Strength Lab, is on historic Mulberry Street, so we strolled down Mulberry all the way to Downtown Manhattan, passing through Little Italy, with the wonderful street front restaurants and Chinatown, with its own very different vibe. One day, we walked through SoHo in the other direcection, through Washington Square, the NYU campus, Greenwich Village, Chelsea and the High Line, before heading Uptown to the east side to eat that night taking the subway on the last leg.

The point of saying all this is that the hotel is nicely located for walking the streets of New York, which is what I like most about the city. The cultural variety is so dense that every step is a new discovery. And the places to eat around the hotel are numerous and varied, too. Try Jack's Wife Freda on Lafayette for breakfast, the Italian Food Center on Mulberry for lunch, and Socarrat on Mulberry for a dinner of tapas.

The hotel itself is a happening place. Men's Health Magazine was having some sort of launch party in the hotel's restaurant, Isola, while we were there. Lots of buzz about the place. Our room was upgraded to a suite by the front desk, which was nice, giving us essentially two bedrooms for the price of one. There was an iPad in the room to use to access hotel services. My wife said the gym was nice and fully equipped. Everything worked in the hotel and was clean. No complaints at all. We would definitely stay there again.

Room Tip: Talk to the front desk to be sure you explore all the options. Higher floors give you a better view...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (215)
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Copenhagen, Denmark
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 14, 2013

This hotel is not a 5-star establishment. I´ve been at many different 5-star hotels in different countries around the world, and when booking a 5-star hotel you expect a certain level of service etc.

- No one helped us with our luggage when arriving.

Rooms are very small, which I understand is normal in NY. However, the bathroom consisted of a WC and a shower. The mirror and handwash was located in the room, next to the bed area. This is a hopeless and awkward experiment which is just weird from start to finish. Also, the bathroom is only separated from the bed area by a thin "door", with 2 cm opening in the ends, so the person standing outside the bathroom could see whatever was going on in the WC area. This is also awkward for people who´s not been married for 50 years or longer. Also, no place to put your clothes, only a small "Harry Potter" room with place for one suitcase and a few jackets.

If you want a 5-star experience in New York, stay far away from this overpriced hotel. We did not feel welcome here.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Mondrian SoHo Hotel, responded to this review, December 3, 2013
Dear emami_daniel,

Thank you for staying at Mondrian Soho during your recent visit to New York City. We are sorry that you did not enjoy our unique design. Morgans Hotel Group has a total of four hotels in New York City and we are confident that one of our other properties would be a better fit for your next visit to New York. We encourage you to take a look at our other properties by visiting www.morganshotelgroup.com

We hope you had a memorable time taking in the sights of the city and thank you for your feedback.

Kind Regards,

James Bryant
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central MA
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 13, 2013

We stayed there 1 night to tour NYU. We arrived at night, and the valet service took care of our car ($55 for 24 hour parking), very polite and courteous. The location of the hotel was perfect, and allowed us to do a short walk to NYU and plenty of shopping.

The room was on the 23rd floor, and is quite small, but I suspect is typical of hotels in this area. The room was very modernly decorated, and everything seemed to be very new. The room had a beautiful view of the skyline. The bathroom was very nice, marble, great toilet and shower. Our room also had a large window to the skyline, which could make some people a bit self-conscience when showering. The bathroom wall was translucent, and although opaque, you were not given the feeling of a lot of privacy, visually or audibly. The bed was among the most comfortable that I have ever slept on [I have a select comfort].

Staff was pleasant and competent on all interactions.

Room Tip: Higher floors have better views, and elevators are speedy and nice.
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, UK
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed October 12, 2013

First off, great location, lovely rooms and friendly concierge.

That sadly, is where it stops. This was my experience:

1. Waited 3hrs and 40minutes for check-in (after a VERY long international flight).
2. There were never any bikes (as shown on the website) nor Equinox facilities.
3. Waited an hour at the restaurant (which was empty whilst I waited for check-in) to be served.
4. Food in their only restaurant is appalling. Bland, poor produce and just terrible.
5. Despite the "do not disturb sign" I was woken up at 8am the next day for my laundry.
6. I then left the room at 8:30am to return at 4:30pm and the room had not been made.
7. The bar was closed for private events or simply closed for 4/5 nights I was there.
8. When I did go to the restaurant (again and again given there is nothing else) and asked for a drink plus nuts/a snack - they basically said no, I would have to order off the menu.

Best explanation I have is that they are grossly understaffed. Everyone was pleasant and I said the location and quality of the rooms were brilliant (room service great too). But this is no excuse as the hotel was full (events around the UN GA and Clinton Global Initiative in NY) and they should have known better.

Room Tip: Pick a room high up. The lower rooms are by the club and very noisy.
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  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
213 reviews 213 reviews
84 hotel reviews
Reviews in 101 cities Reviews in 101 cities
558 helpful votes 558 helpful votes
4 of 5 stars Reviewed October 11, 2013

Our travel agent suggested the Mondrian as we wanted a change of hotel and district in NYC. On arrival we were pretty disappointed - we did not like the decor ('like a lady's hairdresser'), poorly lit hallways and lifts, minute rooms, wash basins in the room not the bathroom, almost total lack of storage space, minimal service, extra charge for poor internet etc. When we complained we were given a slightly bigger room with a larger bathroom which has the wash basin IN THE BATHROOM! Unfortunately it has no storage whatsoever apart from a tiny closet - not a single drawer.As a result we are not able to unpack and our detritus litters the room, which we hate. However, we've grown used to our junk littering the room and having nowhere to relax except the bed, It's like being teenagers again, though our energy levels are lower. And the room is clean and comfortable. So overall it's not awful, and better than we first feared, but we won't return if we can possibly avoid it.

Stayed October 2013, traveled as a couple
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Milan, Italy
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 11, 2013

I love it, i spent a lot of night in most of NYC hotels and i wasnt expecting much to be honest, i know that NYC has small rooms and most of the time unfrendly staff but morgans reserve as usual surpises. Hotel is in the collest location of NYC, i got upgraded to a corner room so i had larger space ( still small compared to other cities). Room all white and blue, but surprise teh view of NY is amazing ( from the 22nd floor). Well i didn't want to leave the room just to watch the view. Restaurant Isola great and breakfast up to the expectations.
only one defect, once you arrive especially out of busy hours ( i arrived at 11pm) it is extremely difficoult to identify the reception lobby so i would recomend an signage integrated in the design or more support to guide the clients to the lobby.

Room Tip: try to get top floors corner rooms, it costs more for sure but it pay the view
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 4, 2013

Mondrian Soho is in a great location but is a very impersonal hotel. Ground floor has a nice bar and restaurant but hotel reception is upstairs. Once you have checked in you never see reception again, and staff are young and need work on their customer service skills. They don't know who is staying there and who isn't with no security, anyone able to enter the lifts as you don't need to present your room key. Rooms are very tastefully decorated, clean and fresh. The window opened in the room which freaked me out a little bit, escpecially from floor 19. I was really disappointed that hotel guests didn't get use of the roof top bar. Its run separately from the hotel and I believe falsely advertised in hotel material. You need to line up (like at a nightclub) and pay a minimum table fee, its also only open certain days of the week.
The hotel also took a $150 per night security deposit from your credit card and took 7 days to release it. I wouldn't recommend this hotel

Room Tip: ask for a Deluxe or Superior room
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Mondrian SoHo Hotel

Address: 9 Crosby Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#112 Luxury Hotel in New York City
#169 Romantic Hotel in New York City
#172 Business Hotel in New York City
#227 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian SoHo Hotel 4.5*
Official Description (provided by the hotel):
Inspired by Jean Cocteau’s cinematic interpretation of the tale of “La Belle et la Bête”, Mondrian SoHo is yet another innovative vision by Benjamin Noriega Ortiz. With Mondrian’s design, Noriega awakens the imagination and invites guests into a fantasy that offers an escape. The hotel boasts a mesmerizing ambiance that captures the sparkling charm and romance of New York, Isola Trattoria & Crudo Bar - a Coastal Italian restaurant with food and ambience inspired by the Amalfi Coast, Italian Riviera and Sicily. Mister H - an intimate downtown nightlife concept inspired by old New York, and 270 guest rooms - each with stunning views wrapping around the island of Manhattan, custom-designed bath fixtures, and a clever nod to the tale here and there. All guest rooms at Mondrian are non-smoking rooms. ... more   less 
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Also Known As:
Mondrian Soho Hotel New York City

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