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“Fantastic Hotel” 5 of 5 stars
Review of Mondrian SoHo Hotel

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Mondrian SoHo Hotel
4.5 of 5 Hotel   |   9 Crosby Street, New York City, NY 10013 (Manhattan)   |  
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Ranked #216 of 453 Hotels in New York City
Leeds
1 review
4 helpful votes 4 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed February 11, 2013

The Mondrian is a fantastic hotel to stay in for the following reasons:
Staff: All from the doormen, concerierge, front desk, bar staff were so friendly and helpful. they made us feel extra special with extra little touches to make our stay even more memorable.
Location: really nice area and great to be able to walk out the door and be so near to nice eateries and shops.
Room: very nice and clean, amazing view (18th floor) over to Brooklyn Bridge. Was kept very well stocked with gorgeous toiletries and the bed was sooo comfortable. Also very quiet, no noise from inside or outside.

Room Tip: Ask for a high up floor to get great views. We stayed on 18th. Ask for a bath...if you like a soak!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, April 30, 2013
Dear AJMoonie,

Thank you for such a wonderful review. Our staff really enjoys being able to assist and get to know our guests and we are glad that you were able to experience that.

We hope you will stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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802 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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marysville ohio
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 9, 2013

Have stayed here a few times when I go into New York for business. Close to a lot of great places to eat. The hotel room are a bit small but the beds are very comfortable. A good nights sleep! The rooms are clean and have great views from the windows. The staff is very friendly and helpful. I would recommend this hotel

Room Tip: ask for a room higher up so you can have a great view of the city and it is quieter up higher.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, April 30, 2013
Dear linda s,

Thank you for taking the time to provide your feedback. We are so happy to learn that you have stayed with us more than once and enjoyed your time with us. A good nights sleep is very important when staying in busy New York City and we are pleased to learn that you were able to have that while here.

We hope you will be staying with us again soon!
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San Francisco, California, United States
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 6, 2013

I come to NY often on business and my regular hotel was too expensive. I decided to try this hotel and really liked it. The rooms are just the right size, loved the bathroom and the products. I found the bed comfortable and the blue color of the room is very soothing. I found the staff to be helpful and friendly. If you love to shop, this is the neighborhood to stay in. I also love the restaurants in the area. My only complaint is that it is hard to get a cab. I'm making this my regular NY hotel.

Room Tip: I stayed on a lower floor and it was fine. No issues with noise.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, April 30, 2013
Dear Jenny N,

We are so happy to hear that we have become your regular NYC hotel. We want to take the time to thank you for taking the time to provide feedback regarding your stay and apologize for the delay in our response. Just so you know, our toiletries are Malin+Goetz and they do have a store in Chealsea if you are interested in purchasing their products to take home with you . Our blue paint is a custom made color made exclusively for our hotel and we are happy to know that you are also a fan.

We are sorry that you had trouble finding a cab while you were with us but please know that our door team is always happy to assist you in finding transportation while you are with us.

Thank you again for your feedback Jenny N, and we hope to welcome you back soon!
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London
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed February 3, 2013

This hotel tries hard to be a hip, cutting-edge state of the art establishment. If you like white leather furniture, blue pompom fittings, mirrors everywhere and people-watching this is the place for you. For middle-aged Europeans like us it seemed pretentious and poor value. But, the views of New York from the upper floors are spectacular.
Our room was tiny with the bathroom virtually next to the bed. We drank what we assumed was complimentary bottled water only to be charged for it when we checked out. However, when we complained this charge was refunded. Given the expense of the rooms this seemed particularly penny-pinching
The narrow corridors leading to the rooms and the lifts lend a claustrophobic feel to the place more reminiscent of a prison than an upmarket hotel.

Room Tip: Stay away from the elevator and choose a room on a high floor
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  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, April 30, 2013
Dear AlstroemeriaLondon,

We thank you for taking the time to provide us with feedback regarding your stay with us and apologize for the delay in our response.

We truly value your opinion and although Mondrian Soho was not the best fit for you, we encourage you to check out one of our sister properties for your future travels to New York City.
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Rhodes Town, Greece
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 31, 2013

Even though we stayed only 3 days in this hotel, we found it excellent. It is very beautiful, we loved the concept, the colors. The service was perfect, all the staff was friendly and willing to help. The hotel offered complimentary bottles of water every day in room. We loved the amenities and the iPad provided in the room. Free Wifi everywhere.

The breakfast could be better though. I think this is the only minus about this hotel.

All in all we would recommend it and will certainly prefer it if we ever go back to NY.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, April 30, 2013
Dear PrincessAndri,

We are so happy to hear how much you enjoyed your stay. Hopefully the next time you stay with us it will be for a longer period of time. We recommend you explore our À la carte breakfast menu and encourage you to reach out to any member of our concierge or Isola staff for menu recommendations.

Thank you for taking the time to provide us with feedback on your stay and please accept our apologies for the delay in our response.
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Los Angeles CA
Top Contributor
90 reviews 90 reviews
77 hotel reviews
Reviews in 27 cities Reviews in 27 cities
433 helpful votes 433 helpful votes
4 of 5 stars Reviewed January 31, 2013

For our most recent NY visit over the MLK weekend, we opted to try this newest offering from the Morgans Hotel Group, again using a flash sale from our favourite private website. Although we have stayed at the Mondrian in Los Angeles, this was our first NY Morgans stay (we have visited the Royalton and Hudson, however). Morgans hotels are well-known for their contemporary, sometimes quirky style, often in partnership with French designer Philippe Starck, and their active lounge/bar scenes. I would say they cater mostly to a younger crowd, and are not particularly family-oriented. They also are perhaps less known for their service.

The Mondrian Soho is situated in the southeast corner of Soho, just a block away from Chinatown and a Holiday Inn. Jil Sander, Derek Lam and the famous Opening Ceremony boutiques are steps away. The only other Soho hotel we have stayed at is the Mercer (an Andre Balazs hotel), which is more centrally located within Soho, as is the Soho Grand. The James and Trump Soho hotels are on the southwest edge of Soho. Soho is a tourist destination mainly because of its high calibre shopping opportunities, as well as its art galleries, restaurants and bars. Most businesses are situated in historic cast iron buildings; the area is a National Historic Landmark.

The Mondrian's main entrance is on Crosby street, with another entrance on Lafayette. It seems to be one of the taller buildings in the area, if not the tallest, and thus commands nice views from its upper floors. One enters the hotel via an ivy-trellised walkway alongside the greenhouse-like restaurant (Isola). The hotel's interiors were designed by architect Benjamin Noriega-Ortiz, inspired by Jean Cocteau's film "La Belle et la Bete" (Beauty and the Beast). I found the hotel's colour palette of white and shades of royal blue quite lovely. The ground floor features seating areas, a bar with a private room beyond it concealed behind bookcases, and the aforementioned restaurant Isola Trattoria and Crudo Bar. The reception desk is on the 2nd floor, where there are also meeting rooms and 2 whimsical outdoor decks. The top floor (penthouse) also has rooms for private events as well as a large outdoor terrace. The small fitness centre is in the basement. There apparently is a lounge called Mister H somewhere in the hotel, but we did not see it. Service overall was quite friendly and surprisingly non-judgmental, as service from beautiful young people can sometimes be.

The room we booked was a Deluxe One Bedroom Suite, about 350-400 sq. ft. Standard rooms are a compact 200-250 sq. ft. Our suite featured a sitting room with a sofa, chair, large HD TV, the hotel's signature chrome desk with an iPad from which you can access hotel info as well as numerous newspapers), minibar with whimsically labeled selections, and both an orchid and succulent plants. The bedroom had a king bed with storage drawers underneath, chair, bedside tables with a large iPod player/clock, and another TV. The bathroom had a small sink area that was open to the bedroom, with the toilet and large marble shower enclosed behind opaque glass. There was a thermostat in each room that gave temperature readings about 10 degrees apart. The floor-to-ceiling windows (that can open a bit) allowed in plenty of light; our views were to the east, where we could see glimpses of the East River as well as 3 bridges--Williamsburg, Manhattan and Brooklyn--plus the Lower East Side. Aside from some nearby street construction that continued until about 10pm, noise was surprisingly minimal, and the windows quite noise-suppressing and cold-insulating (it went down to the 20's during our stay). Our package included Wifi, which was pretty speedy.

We had cocktails and crudo one evening at Isola, and it was very nice, but a bit pricey. The nights we stayed at the hotel, there did not seem to be nearly as much of a bar scene as at other Morgans hotels; in fact the outer bar was closed. There are many restaurant options in Soho--we particularly liked Andrew Carmellini's The Dutch (on Sullivan at Prince), and you can't go wrong with Keith McNally's venerable and atmospheric Balthazar Restaurant a few blocks north on Crosby at Spring. We in fact gorged ourselves at restaurants throughout Manhattan, since our visit coincided with Restaurant Week.

Overall, the Mondrian is a solid, stylish lodging choice in this part of town. I would certainly like to try the James in the future, having enjoyed their Chicago property in the past, but I prefer the Mondrian's Soho location to the other Morgans hotels' locales.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, April 30, 2013
Dear pillowsofwanderlust,

Thank you so much for taking the time to write such a detailed review. We love your knowledge of our properties and the fabulous neighborhood that is Soho.

I want to take the time to comment on a few of your observations regarding our property.Our hotel is in fact the tallest building in Soho. We didn't place any artwork in our rooms and instead installed those fantastic floor to ceiling windows which are meant to display the NYC view as art. Our restaurant, Isola, is now offering a wonderful weekend brunch menu which has become extremely popular with our locals. Perhaps next time you join us, you will be able to experience Isola during the busier hours when the restaurant really comes to life.

We hope you will be staying with us again soon. Thank you again for your posting and I do apologize for the delay in my response.
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Montreal, Canada
Top Contributor
64 reviews 64 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed January 30, 2013

Overall a good experience at the Mondrian Soho. I stayed only for 1 night, so I did not have much time to enjoy all the hotel has the offer. First thing when I got to the hotel, I noticed the bellman wears regular cloths, which almost looked like mine. Kind of confusing but i was cool with that. Then getting in the hotel, I was a bit disappointed by the ''poshness'' of the place. From the people in the bar to the smell of the hotel to the music that was playing, it was very poshy and superficial. As we got to the check in, we were upgraded to a suite. Which was amazing, because we only booked a standard room. The girl at the front desk was very kind.

The suite looked great, very simple, but very nice and clean. The suite had an Ipad we could use to browse the internet which was very pleasant. Rooms have bathrobes, nice toilet amenities, a pretty large shower.. The suite isn't very big tho, i'd say around 400sqf, which is a about the size of some rooms in other new york hotels. Still, much better than their 170sqf standard room.

Area is great, right in the center of Soho and walking distance of the Village. Overall we enjoyed it, I would maybe return.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gary T, General Manager at Mondrian SoHo Hotel, responded to this review, January 31, 2013
HG56,

Thank you for your recent stay. Hopefully next time we can welcome you back for a longer visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian SoHo Hotel

Address: 9 Crosby Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#124 Luxury Hotel in New York City
#176 Business Hotel in New York City
#184 Romantic Hotel in New York City
#238 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian SoHo Hotel 4.5*
Number of rooms: 270
Official Description (provided by the hotel):
Inspired by Jean Cocteau’s cinematic interpretation of the tale of “La Belle et la Bête”, Mondrian SoHo is yet another innovative vision by Benjamin Noriega Ortiz. With Mondrian’s design, Noriega awakens the imagination and invites guests into a fantasy that offers an escape. The hotel boasts a mesmerizing ambiance that captures the sparkling charm and romance of New York, Isola Trattoria & Crudo Bar - a Coastal Italian restaurant with food and ambience inspired by the Amalfi Coast, Italian Riviera and Sicily. Mister H - an intimate downtown nightlife concept inspired by old New York, and 270 guest rooms - each with stunning views wrapping around the island of Manhattan, custom-designed bath fixtures, and a clever nod to the tale here and there. All guest rooms at Mondrian are non-smoking rooms. ... more   less 
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Also Known As:
Mondrian Soho Hotel New York City

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