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“Great staff, fun part of town” 5 of 5 stars
Review of The James New York

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The James New York
4.5 of 5 Hotel   |   27 Grand St., New York City, NY 10013 (Manhattan)   |  
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Ranked #105 of 453 Hotels in New York City
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great staff, fun part of town”
5 of 5 stars Reviewed April 30, 2014

Really enjoyed our two night stay at The James. The rooms are on the small side, but beds are comfortable. The lobby is well-designed and there are snacks available for guests throughout the day, along with a nice little business center. Most memorable was how helpful, warm and professional the staff were. Everyone was great, but Kenny really stood out in anticipating our needs, remembering our names and making us feel at home. A total rockstar – I would stay here again just because of him!

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, May 1, 2014
Dear AmberGib,

We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. You pointed to some of our most unique features, including the business center and our daily complimentary amenities in the Sky Lobby. Our team members strive to go above and beyond so we appreciate you acknowledging all their hard work. But more importantly, thank you for acknowledging Kenny. He’s a huge asset to our team. Thanks for choosing The James for your visit to Soho. We look forward to your next visit.

Warmly,
Gissel Barriola
Guest Services Manager
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814 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
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English first
Chicago, Illinois
1 review
5 of 5 stars Reviewed April 30, 2014

Stayed in this hotel on business, and was extremely pleasantly surprised by the modern decor, the friendly staff, the artistic touches, and the open atmosphere. My room was absolutely gorgeous, and the view was amazing. The pantry was stocked to the brim with interesting food and beverages, and even a little something more! Thank you for making this trip as comfortable and memorable as possible.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, May 1, 2014
Dear Nina U,

Thanks for the rave review. It seems like you got a full authentic James experience. We pride ourselves on our attention to detail and genuine approach to guest service. Especially for acknowledging our pantry, our team takes great pride in selecting local vendors for our snacks and beverages. Hopefully you can return when the Urban Garden and rooftop plunge pool are open to enjoy the warmer weather. Until your next visit.

Warmly,
Gissel Barriola
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westchester County, Ny
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 29, 2014

We had a wonderful weekend stay at the James. They took me to four different rooms before I settled on the two I wanted for myself and my friends. Although the rooms are a little small, the views, particularly on the higher floors, make them feel very spacious. Anything we asked of the staff, with one exception, was met with a cheerful and efficient response. For example, there was no decaf coffee set out in the morning, but after a short wait, one of the staff brought me a fresh brewed pot of decaf coffee. I also needed hot water for tea (again, none set out in the morning) and they were very accommodating fetching it for me. (Would have been nice if they had a bigger selection of teas - they only had one black tea. Luckily, I had brought my own herbals teas.). Cookies at night in the lobby and the chocolates in the room were absolutely divine! The one glitch is that the mini-fridge in my room was not cold, which I noticed right away. In spite of asking twice to have it taken care of, it never was and the food I put in it spoilt. :-( The elevator access is confusing, particularly if you're trying to get to the rooftop bar at night. But, overall a great stay.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, May 1, 2014
Dear Queenmab100,

I wanted to personally thank you for taking time to share about your visit to The James. Your attention to and appreciation for details are refreshing. Your feedback is very insightful. I’m glad you found the James Club complimentary amenities and curated art enjoyable. I’m most proud of our team for leaving you feeling welcome. I will pass along to them your feedback regarding our tea variety. We strive to provide genuine unobtrusive guest service. Thank you again. We hope you return soon.

Warmly,
Gissel Barriola
Guest Services Manager
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New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 28, 2014

Had an amazing time at the James. The location was fantastic - so close to shoppping, bars and restaurants we wanted to visit. The staff were all extremely helpful and knowledgable of the area. I will stay here again if I visit New York again!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, May 1, 2014
Dear Mr. Michael E,

We really appreciate you taking time to share feedback about your stay. Our location in the pocket of Tribeca and Soho make this a prime location to shop, dine & explore. We hope you return very soon. Thanks again.

Best,
Gissel Barriola
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2014

Just returned to the James for the second time and it was great. The location is perfect and the staff was very accommodating. Thanks to the gentleman downstairs-Kenny, Michael and Luis were always very helpful in getting us cabs and sharing their tips for SoHo and beyond. Had a corner suite and it had great views from the 17th floor. The rooftop bar-Jimmy- was always packed and for good reason. It had the best views and great drinks! Definitely will be returning to the James again!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, May 1, 2014
Dear Cremnos,

Thanks for taking time to share your James experience. Your loyalty and recommendation means a lot to us. Kenny, Michael, & Luis are all a great asset to our team so thank you for acknowledging their hard work. I’m also happy you enjoyed the views from JIMMY, it’s one of the features that makes our hotel unique. We hope you return very soon. Thanks again!

All the best,
Gissel Barriola
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 27, 2014

Visit to NYC to with my wife and 17yr old son to tour NYU. Close to campus. Visit NYC 2-3 times year and always stay upper east or west side-not anymore! This is simply a great hotel in a great area of NYC. Incredible shopping and dinning minutes from hotel. 2 subway stops steps from hotel, easy access to east and west side of Manhattan. Rooms incredible. Ask for high floor for the most breathtaking views. Gym on the 17th floor with wonderful views. Visit Jimmy's on the roof for cocktails and lite snacks-it is happening here. Luis Vargas the Concierge loaded with suggestions and will easily point you in correct direction-it can be a little confusing down here. Staff cannot help enough. Courtesy car available certain hours. This is our new hotel to stay at when visiting NY

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, May 1, 2014
Dear Brooklyn9196,

We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. You pointed to some of our most unique features, including the views from our guestrooms, and JIMMY our rooftop bar. Thank you for recognizing our concierge Luis Vargas, he truly is an asset to our team. We will pass along your positive comments to him. Thanks for choosing The James for your visit to Soho. We hope you return very soon.

Warm regards,
Gissel Barriola
Guest Services Manager
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Gladwyne, Pennsylvania
1 review
5 of 5 stars Reviewed April 24, 2014

The staff --that greeted us at The James-- was outstanding. They could not have been any nicer, more accommodating or more professional. Michael, Kenny and Morgan were most helpful and kind during our stay at The James. It was my first time there--my husband has been at The James several times before for NYC business trips.
I am certainly hoping to be able to go back. The accommodations were lovely and dinner at the restaurant delicious --but, it is the people on staff that truly make this hotel special. Loved the Soho/Tribeca location--in the vicinity of great shopping--Kenny, Michael and Morgan made sure I found my way!

Room Tip: We were on an upper floor and enjoyed the view!
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gissel B, Manager at The James New York, responded to this review, April 25, 2014
Dear Lynne M,

Thank you for acknowledging our team’s hard work. They’re truly our greatest asset and it’s great when guests take notice of our approach to guest services, genuine and unobtrusive. Our location in the pocket of Tribeca and Soho make this a prime location to shop, dine & explore. We hope you return very soon. Thanks again.

Best,
Gissel Barriola
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotel in New York City
#73 Luxury Hotel in New York City
#84 Romantic Hotel in New York City
#124 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
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Also Known As:
The James New York Hotel New York City

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