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“Number One, N Y hotel” 5 of 5 stars
Review of The James New York

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The James New York
4.5 of 5 Hotel   |   27 Grand St., New York City, NY 10013 (Manhattan)   |  
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Ranked #109 of 458 Hotels in New York City
Stockholm, Sweden
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Number One, N Y hotel”
5 of 5 stars Reviewed January 6, 2014

Second time in three years at this spectacular hotel with excellent service and location in Soho.
And we will be back. Staring the mornings at the Gym just below the rooftop pool and taking the morning bath, enjoying breakfast at the poolside overlooking the south of Manhattan. Well, that is a real top notch urban vacation.

Room Tip: Try to book a room on the with a viewing Freedom Tower and he new World Trade Center. It´s a remar...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, January 22, 2014
Dear MM6102,

Thank you for such a kind review. Great to hear that you enjoyed your stay. I definitely agree with you on The James Fitness Center. The unobstructed views of Manhattan are a nice treat. We’re glad you enjoyed your stay and hope you return soon.

Sincerely,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed January 5, 2014

Great hotel great location great staff
We would recommend it but we don't want you knowing about it because it's too good !

Kenny on the door is magnificent, Eddie, Amy and Morgan are fabulous in fact you won't find a nicer more helpful bunch in NYC :)

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, January 7, 2014
Dear helicopterflyer,

Thanks for the rave review. Our team members strive to go above and beyond so we appreciate you acknowledging all their hard work. We've enjoyed being under the radar and I think being situated in a pocket between Soho & Tribeca, in addition to our unobtrusive yet genuine approach to service will keep us a neighborhood gem. I’ll definitely relay your kind sentiments to the team. Until your next stay.

Sincerely,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 of 5 stars Reviewed January 4, 2014

Please note I have not stayed at this hotel. I am sure it is wonderful, but I can tell you I am not impressed with the treatment I am getting. I am desperately trying to order from amenities for a guest that is staying at the HOTEL, celebrating! I have ordered through the hotel ....as per their requirements, Champaign and Chocolates, and a special cake. I am on day two dealing with this ...it is the end of day two...everything was to be delivered by 4pm today..still my cc has not been charged and my e mails are not being answered. When I call the hotel, I get excused...if this is how they operate, for something as simple as this, I would hate to stay there.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, General Manager at The James New York, responded to this review, January 22, 2014
Dear brightonnyc,

It is unfortunate you received this impression from your experience. Please feel free to contact me directly to further discuss at jamesnygm@jameshotels.com.

Regards,
Glenda Maldonado
General Manager
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Florence, Italy
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 3, 2014

Very good location on 6th Avenue with Greenwich village and Broadway 5 minute walk away. Canal St subway, corner deli within 2 minute walk.
Suite was spacious, quiet, equipped with desk and complimentary internet.
Good security particularly after hours.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, January 7, 2014
Dear 954WilliamG,

Thanks for taking time to write a review. The James’ prime location is one of my favorite features of the hotel so I’m glad you enjoyed it. Guests avoid the hustle and bustle of Midtown while getting a genuine New York experience in vibrant Soho. We look forward to your next visit.

Thank you,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2014

Loved our stay here. Hotel was lovely and so were all the staff. The staff couldn't have been more friendly or helpful; trying to help us with tours and answering any questions. Jimmy's on the roof terrace is amazing too. Can't wait to return!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, January 7, 2014
Dear jenfurS-S,

Thanks for such a positive review. Our team is our greatest asset so I’ll be sure to relay your special mention to them. The James’ luxury liberated approach to guest service strives to be genuine and unobtrusive. It’s great you felt welcomed. We hope you return very soon, perhaps in the summer to enjoy the plunge pool!

All the best,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 3, 2014

We satyed twice at the James in December 13 and had a great time everytime. Rooms are small but huge window make them feel bigger.

The service is great: they would provide complementary scones and coffee each morning and wine and cheese and night. Toughtful and convenient!

Jimmy's, the bar on the rooftop is an amazing place to have a drink as well!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, January 7, 2014
Dear Olivia c,

We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. You pointed to some of our most unique features, including the loft-inspired guestrooms, JIMMY our rooftop bar, and daily complimentary amenities in The Sky Lobby. Thanks for choosing The James for your visit to Soho.

Warm regards,
Yvette Ly
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
5 of 5 stars Reviewed January 2, 2014

This is our 4th time staying at The James. We feel so welcomed by the staff, they remembered who we were after the first stay. The outdoor spaces are restful & beautiful. The artwork is a special edition. We are ceramic artists so we really appreciate the architecture, decor & extras the hotel offers.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheJames_NY, Guest Relations Manager at The James New York, responded to this review, January 6, 2014
Dear Mrs. Ann P,

Thank you for continuing to choose The James for your visits to New York. Great that you had another enjoyable stay. Our architecture and artwork embodies Soho and our elevated complimentary amenities make for a truly luxurious experience. We appreciate you taking time to write a review. Until your next stay.

Sincerely,
Yvette Ly
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in New York City
#76 Luxury Hotel in New York City
#88 Romantic Hotel in New York City
#125 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
Official Description (provided by the hotel):
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
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Also Known As:
The James New York Hotel New York City

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