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“Solid choice overall” 5 of 5 stars
Review of Sheraton Tribeca New York Hotel

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Sheraton Tribeca New York Hotel
4.0 of 5 Hotel   |   370 Canal Street, New York City, NY 10013 (Manhattan)   |  
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Ranked #296 of 451 hotels in New York City
Charlotte, North Carolina
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
“Solid choice overall”
5 of 5 stars Reviewed July 3, 2013

We stayed here for a couple of nights in May before moving to the W on Lexington (see review). We booked via priceline "express deals" and for the price we paid, I have absolutely no complaints!

Check in was super fast - front desk staff, bellman, etc - everyone was friendly. We were assigned a king room on the 9th floor. The room was moderately sized and super clean. The bathroom, while on the small side, was efficiently laid out and the water pressure rocked (no tub - which does not bother me because I don't take baths in hotels!). I did note that the towels were a little on the small/thin side, however. There were plenty of outlets for charging phones, laptops, etc., which I consider a huge plus. We only had one packet of regular coffee but had no problem getting more. Our tv was having some issues and within minutes of calling, maintenance was there to repair the problem. The bed was really comfortable, which made for very sound sleeping after a long day of eating, drinking and sightseeing. I don't recall street noise or door slamming being an issue. After all, it is NYC - it is a hotel - there will be some noise. I can live with it.

This was our 3rd trip to NYC in less than a year and we really enjoyed staying here and exploring this area of New York. I did not feel uneasy or like we were in a "seedy" neighborhood - nothing like that. There are several metro stops in the immediate area, which made it easy to travel to other areas of the city as well as bars, restaurants, etc. The Sheraton Tribeca is a very solid choice for visitors who don't feel the need to be in the middle of Times Square. We would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTribecaDOSM, Director of Sales at Sheraton Tribeca New York Hotel, responded to this review, July 5, 2013
Hi there Bethy2120-

Thank you for sharing your feedback about your recent experience at the Sheraton Tribeca, we really appreciate you taking the time to share this with us. I will pass along your wonderful comments to our staff here - we look forward to welcome you back to our hotel soon!

Have a wonderful weekend!


Dawn Waters
Director of Sales & Marketing
Sheraton Tribeca New York Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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Boston
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 29, 2013

I am a Starwood platinum guest, lifetime gold - so I travel a lot and I stay at a lot of Sheratons.

I was upgraded to a room that was still incredibly tiny. The main issue was the AC came on and off several times an hour making it difficult to sleep. When is was on it *blasted* me in bed with arctic air, and when it was off the room was sweltering. Would be great of they could (1) direct the vents away from the bed, and (2) have the climate control be steady and reasonable instead of all or nothing. Also, the room was a little dumpy - the property hasn't had any investment in a while. Better value in NYC exist if you can break away from Starwood.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTribecaDOSM, Director of Sales at Sheraton Tribeca New York Hotel, responded to this review, July 5, 2013
Dear Capataz_1974

Thank you for sharing your recent experience at the Sheraton Tribeca. I will inform our Engineering Team about your comments regarding the AC.

In regards to the room accommodations, I sent you a private note to get a bit more information as we would be more than happy to update your guest profile with us with comments to no longer block you into the accommodations that did not meet your expectations so that if we may have an opportunity to welcome you are not upgraded to these accommodations in the future.

Thank you again for sharing this important feedback - it is greatly appreciated!

Warmest regards,


Dawn Waters
Director of Sales & Marketing
Sheraton Tribeca New York Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 29, 2013

I stayed at this hotel for one night and left my blazer in the room upon checkout in the morning. I immediately called the front desk and security, asked them to pick up my blazer from the room and wait for my friend to come collect. When my friend showed up in the afternoon, however, the security guy (Dylan) told him that the blazer was picked up by someone else who presented exactly my room number, color of the blazer and what's inside the pocket. If this is not blatant theft, I don't know what is. Furthermore, when I called the duty manager (Michael), he simply said they followed the procedure and there's nothing they could do. Nice job Sheraton - at stealing from your customers.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTribecaDOSM, Director of Sales at Sheraton Tribeca New York Hotel, responded to this review, July 5, 2013
mcpolo1997--

Thank you for bringing this to our attention, I have sent you a direct message to discuss in greater detail and to assist you with your inquiry.

Dawn Waters
Director of Sales & Marketing
Sheraton Tribeca New York Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2013

Very good hotel, good service and nice staff. Canal street was a bit noisy, but the hotell was great. Location was good because we walked to down town and Soho. Also the pirs and Sky line was in reach.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTribecaDOSM, Director of Sales at Sheraton Tribeca New York Hotel, responded to this review, July 5, 2013
Hi Jon Steinar T-

How wonderful was it read your recent experience at the Sheraton Tribeca!

I have shared this news with our team - we hope to welcome you back to our hotel soon.

Warmest wishes for a most enjoyable summer!!

Dawn Waters
Director of Sales & Marketing
Sheraton Tribeca New York Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waurn Ponds, Victoria, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 29, 2013

Hotel was modern. Rooms were comfortable and clean. Service was great also. We ordered room service a few times and it came up quickly, the prices were reasonable and the food was good. Location is also great, with food outlets located close-by, underground with easy access anywhere in the city and also a few minutes walk from the Broadway Street shopping strip where you can grab some awesome bargains.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 27, 2013

As one who travels often to NYC - I spend my time exploring the city. I don't spend too much time in hotel rooms. Not one to waste my money of unnecessary luxuries - for Manhattan, I only want a well located, clean room with a comfortable bed, good shower, and clean bathroom. Our room at the Sheraton was near perfect: it was spacious & clean, the bed was very comfortable, the bathroom was spotless, and the large shower had excellent water temperature & pressure. Also, the location was ideal for a weekend in SoHo - close to the shops, the restaurants, Chinatown, Little Italy, the boardwalk on the west side (Hudson River), and all the other gems one can find downtown. My one complaint was that the wi-fi in the room was poor. Upon check-in, they offered to waive the $9.99/night fee which was understandable since: (1) in my opinion, in 2013, hotels should not charge for wi-fi; and, (2) the weak signal in the room was constantly dropping. Upon check-out they tried to charge us for the wi-fi but when we mentioned that they waived it upon check-in (and that the signal is weak), they quickly waived the fee without incidence. I would certainly return to the hotel for another stay.

Room Tip: Upper floor rooms on Canal may be louder than off the street but they offer a great urban, skyline v...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 27, 2013

First time at this Hotel , whole in whole , nice experience, nice rooms although a bit small , nice Bar , good atmosphere ,not too bad Breakfast , the nice surprise was the staff attitude - Very welcoming ,helpful and smiling .

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Tribeca New York Hotel

Address: 370 Canal Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #296 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Tribeca New York Hotel 4*
Official Description (provided by the hotel):
Whether you’re traveling for business or pleasure, we’ve got it all. Our 1,000-square-foot state-of-the-art fitness center is open 24 hours a day and features a wide range of cardio equipment. And enjoy The Link Experienced with Microsoft® in the heart of our lobby. Feel free to surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Our modern, energetic lobby was designed so you can socialize with new friends or old. ... more   less 
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