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“Perfect home base for a SoHo visit.” 5 of 5 stars
Review of Sheraton Tribeca New York Hotel

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Sheraton Tribeca New York Hotel
4.0 of 5 Hotel   |   370 Canal Street, New York City, NY 10013 (Manhattan)   |  
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Ranked #291 of 451 hotels in New York City
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Perfect home base for a SoHo visit.”
5 of 5 stars Reviewed June 27, 2013

As one who travels often to NYC - I spend my time exploring the city. I don't spend too much time in hotel rooms. Not one to waste my money of unnecessary luxuries - for Manhattan, I only want a well located, clean room with a comfortable bed, good shower, and clean bathroom. Our room at the Sheraton was near perfect: it was spacious & clean, the bed was very comfortable, the bathroom was spotless, and the large shower had excellent water temperature & pressure. Also, the location was ideal for a weekend in SoHo - close to the shops, the restaurants, Chinatown, Little Italy, the boardwalk on the west side (Hudson River), and all the other gems one can find downtown. My one complaint was that the wi-fi in the room was poor. Upon check-in, they offered to waive the $9.99/night fee which was understandable since: (1) in my opinion, in 2013, hotels should not charge for wi-fi; and, (2) the weak signal in the room was constantly dropping. Upon check-out they tried to charge us for the wi-fi but when we mentioned that they waived it upon check-in (and that the signal is weak), they quickly waived the fee without incidence. I would certainly return to the hotel for another stay.

Room Tip: Upper floor rooms on Canal may be louder than off the street but they offer a great urban, skyline v...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tel Aviv, Israel
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 27, 2013

First time at this Hotel , whole in whole , nice experience, nice rooms although a bit small , nice Bar , good atmosphere ,not too bad Breakfast , the nice surprise was the staff attitude - Very welcoming ,helpful and smiling .

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2013

This is a very good hotel. The location is convenient for Tribeca, the Village and the financial district. What makes it really stand out is the staff. From the check-in folks, to the concierge and ESPECIALLY the head bellman, the staff was friendly, courteous and helpful. In more than 30 years of staying at hotels in the City, this was far and away the best service I have ever experienced.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville Centre, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 24, 2013

We were there for a special weekend and from the moment we entered the hotel until the time we left, the service was first class. The Front Desk staff is welcoming, the bellman are more than willing to help and everywhere we went the staff had a smile.

To make my point about service, while i was standing on my floor waiting for the elevator, I was talking to another couple who were checking out and had their bags in hand. The room attendant walks by and says "come back soon" and then hands each of them a bottle of water for their trip. A small touch with a huge impact.

The hotel is clean and well maintained and the guestrooms have all the amenities you will need to enjoy your NYC stay.

We will be back and we will only stay at the Sheraton Tribeca Hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
N Ireland
Top Contributor
237 reviews 237 reviews
69 hotel reviews
Reviews in 106 cities Reviews in 106 cities
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed June 22, 2013

I felt unsafe in this area and was approached with people leaning in close (too close) to sell fake bags etc. every time we went out to Canal Street. Others also stated feeling uncomfortable with cameras etc around their necks they felt exposed. Hotel clean and bed etc fine,but didn't get much sleep. Eventually rang desk in early hours and security came up to sort party in adjoining rooms. Police then called by them and after an hour peace at last. Handy to little Italy and China town. Coffee shop in hotel good for breakfast. Also deli next door.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
75 reviews 75 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 22, 2013

Feels (and looks) quite corporate and dull. Rooms are typical 'travelling businessman' fare. There is a bar (with a very friendly barman), but it is large, open, uninviting. The staff were very friendly, and if you want to be able to walk into SoHo, this is a good spot. However, getting taxis is a nightmare (despite the valiant efforts of the door staff), although the Metro is only 5 minutes walk. The big plus is that if you are flying from Newark (particularly in the morning), this is a great place to stay, as it is very close to the tunnel - New York traffic can be brutal at that time of the morning, and getting from Times Square area, for example can be hell!). Overall; did the job, but probably wouldn't rush back

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2013

I would highly recommend this hotel if you want to retreat to a quieter setting in the evening after a busy day in NYC. It is very close to the subway, double decker bus routes and within walking distance to SoHo, Chinatown, and Little Italy. The hotel is very clean, beds are comfortable and has many other great little perks. What really made our stay great, however, was the personable staff. In particular, there was a staff member named Eddie who went out of his way to make us feel welcome and made our first trip to NYC so memorable. When there are so many choices of hotels, it is people like this who make people want to come back to this hotel. We can't say enough about his great service!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sheraton Tribeca New York Hotel

Address: 370 Canal Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #291 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Tribeca New York Hotel 4*
Official Description (provided by the hotel):
Whether you’re traveling for business or pleasure, we’ve got it all. Our 1,000-square-foot state-of-the-art fitness center is open 24 hours a day and features a wide range of cardio equipment. And enjoy The Link Experienced with Microsoft® in the heart of our lobby. Feel free to surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Our modern, energetic lobby was designed so you can socialize with new friends or old. ... more   less 
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