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“Outstanding” 5 of 5 stars
Review of Sheraton Tribeca New York Hotel

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Sheraton Tribeca New York Hotel
4.0 of 5 Hotel   |   370 Canal Street, New York City, NY 10013 (Manhattan)   |  
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Breakfast for 2 Included
Ranked #286 of 455 Hotels in New York City
Rockville Centre, New York
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
“Outstanding”
5 of 5 stars Reviewed June 24, 2013

We were there for a special weekend and from the moment we entered the hotel until the time we left, the service was first class. The Front Desk staff is welcoming, the bellman are more than willing to help and everywhere we went the staff had a smile.

To make my point about service, while i was standing on my floor waiting for the elevator, I was talking to another couple who were checking out and had their bags in hand. The room attendant walks by and says "come back soon" and then hands each of them a bottle of water for their trip. A small touch with a huge impact.

The hotel is clean and well maintained and the guestrooms have all the amenities you will need to enjoy your NYC stay.

We will be back and we will only stay at the Sheraton Tribeca Hotel.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,055 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (245)
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N Ireland
Top Contributor
244 reviews 244 reviews
73 hotel reviews
Reviews in 108 cities Reviews in 108 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed June 22, 2013

I felt unsafe in this area and was approached with people leaning in close (too close) to sell fake bags etc. every time we went out to Canal Street. Others also stated feeling uncomfortable with cameras etc around their necks they felt exposed. Hotel clean and bed etc fine,but didn't get much sleep. Eventually rang desk in early hours and security came up to sort party in adjoining rooms. Police then called by them and after an hour peace at last. Handy to little Italy and China town. Coffee shop in hotel good for breakfast. Also deli next door.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
79 reviews 79 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 22, 2013

Feels (and looks) quite corporate and dull. Rooms are typical 'travelling businessman' fare. There is a bar (with a very friendly barman), but it is large, open, uninviting. The staff were very friendly, and if you want to be able to walk into SoHo, this is a good spot. However, getting taxis is a nightmare (despite the valiant efforts of the door staff), although the Metro is only 5 minutes walk. The big plus is that if you are flying from Newark (particularly in the morning), this is a great place to stay, as it is very close to the tunnel - New York traffic can be brutal at that time of the morning, and getting from Times Square area, for example can be hell!). Overall; did the job, but probably wouldn't rush back

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 21, 2013

I would highly recommend this hotel if you want to retreat to a quieter setting in the evening after a busy day in NYC. It is very close to the subway, double decker bus routes and within walking distance to SoHo, Chinatown, and Little Italy. The hotel is very clean, beds are comfortable and has many other great little perks. What really made our stay great, however, was the personable staff. In particular, there was a staff member named Eddie who went out of his way to make us feel welcome and made our first trip to NYC so memorable. When there are so many choices of hotels, it is people like this who make people want to come back to this hotel. We can't say enough about his great service!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport Beach, CA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 21, 2013

Let me first say that I actually signed up for an account on tripadvisor just to review this hotel - that's the kind of impact they left on me. This is going to be a long review so I apologize in advance.

My husband and I are Gold Starwood members. We choose to stay at only Starwood properties all over the world because we love Starwood's member services and have always had great experiences at every Starwood property we've stayed at... until now. Please keep that in mind as you are reading my review.

My husband is in the sports business. We had planned a media tour with some of our athletes and had most of our appointments in the TriBeCa area. We usually stay at the Sheraton Time Square but because of our back to back appointments near SoHo, we went online and booked 5 rooms at the TriBeCa Sheraton. In full disclosure, we booked rooms that were non-cancellable - Big mistake, I get that.

Four days before our scheduled trip, our itinerary did a full 180. Due to this drastic change, 2 of our players were no longer scheduled to come and 90% our meetings were rescheduled in Midtown. The second we found out, we contacted this hotel immediately and asked if there was anything we could do to transfer to a different property or to even receive credit for future travel.

One of our staff members called and spoke to a manager named Cornelio, who said they would have to get back to us. This was on a Thursday. (We were arriving late Sunday evening). After a couple of emails, there was no real response, so I decided to call myself on Friday to see if I could expedite our process of getting answers. Spoke to the night supervisor Maria (whom I have to say was the only person during this whole ordeal who took our concerns seriously) and told her about our situation. She told me that Cornelio was off for the weekend and would have to get back to me. Mind you, we were arriving Sunday night and didn't know which hotel we would have to stay at. As someone who came from management in the service industry, you don't take a day off. You may not physically be at work, but you should always be a phone call away for any emergency situations that arises. STRIKE 1.

After several phone calls with Maria, she was finally able to get ahold of Cornelio and told me that a decision couldn't be made until Monday when that hotel manager was in. At this point, we had no choice but to stay in TriBeCa and commute back and forth from Midtown to attend our meetings. I asked Maria about canceling just the two rooms then and getting credit to future travel, but she told me again that it was up to manager. When I expressed my frustration in the lack of follow up, she understood and wished that she could help me more. I told her that this was a very special circumstance and I wasn't asking for money back if it couldn't be done, I just wanted credit. STRIKE 2

When we arrived at the hotel, the hotel staff informed us that we had been upgraded to one of the nicest rooms in the hotel. It was a pleasant surprise. Thankful, we went up to our room and was blown away by how small it was and how run down it looked. I was so surprised by how a Starwood hotel could look like this. You could literally walk maybe 10 steps from one side of the room to the door. The bathroom (which reeked of mildew, mind you) wasn't even big enough to fit two people standing side by side at the same time and in order to use the restroom, you had to step aside to close the door. It was awful. I can not even imagine how terrible the room our Olympian stayed in was. I was utterly embarrassed. STRIKE 3

On Monday, after a full day of meetings, I finally got back to the hotel and asked to speak to Cornelio, who I thought was going to have an answer for me on the credit. He basically told me that he couldn't get back to me because the hotel manager had to give the approval. SERIOUSLY?! To me, when someone says they need to get approval, that means under special circumstances, it's possible. Don't you? When I told Cornelio that we would have checking out the next day to fly to our next destination and wanted to speak directly to the hotel manager, he mysteriously was in 'meetings' all day and said he would have to "call me back". Needless to say, I didn't receive a phone call that day and didn't hear back until we were mid air to our next stop. He left a message basically saying he was out of the office that afternoon and was unwilling to issue any credit but when (yeah, sure) we stayed there again, he would try to "assist in offsetting some of the cost". STRIKE 4.

To top this all off, we requested late checkout (2pm) because we had more meetings in midtown in the AM and wouldn't be able to get back in time. At first they told us they would have to CHARGE us for late check out. As if they didn't already charge us enough! After talking with yet another manager and finding out we were gold members, they finally allowed us to late check out 2 or our 3 rooms. STRIKE 5

We will never stay there again. Not only because of the lack of attention received by management, but also because the rooms were small and unkept and the bathrooms smelled like mildew. In all fairness, they are located in a good location, but I would rather stay farther away than ever go back to this property. $1300 lesson learned.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
272 reviews 272 reviews
120 hotel reviews
Reviews in 97 cities Reviews in 97 cities
222 helpful votes 222 helpful votes
3 of 5 stars Reviewed June 20, 2013

I usually stay at the Four Points Sheraton in Soho which is about a 15 minute walk away. Four Points is a step lower on the Starwood portfolio (simpler but "high value") but checking into this Sheraton I really saw little difference between the two brands. This is a relatively new property but with little character - cookie cutter, out of the box, bland hotel. I have no idea what the Sheraton brand is all about in the US. They are premium in Asia but so hit and miss average in the US. Shocking. They also charge for internet here where Four Points doesn't.

Ya, ya, so what about this hotel .... what can I say? It's pretty average. It's a clean room in a rather ratty location but the staff is nice and it's decent. So, if you get a good price, why not?

Despite checking in with my gold card, I still got the worst room located just outside the elevator. In fact, I could reach the elevator button standing in the room. Good luck to try to get some sleep. Room was small and simple. No umbrella in the closet, basic amenities. Take a look at my uploaded picture - what's missing? What kind of maintenance do we have here?!

I used the fitness room twice and it's a bit of a joke but not the worst that I have seen. Some lonely dumb bells but limited room to use them. Some pretty soak sweat cardio machines. Towels ran out, I called for more, after a one hour work out, they still didn't arrive.

So this hotel is pretty average, basic and nothing special. If you got a better deal elsewhere, go for it!

Room Tip: as high up as possible and away from the elevators!
See more room tips
  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 18, 2013

I would recommend this Hotel because it satisfied all of my needs. It is 5 minutes to the metro, room was lux, very clean, nice sheets and bed.
By the way it has a special room in case you want to leave your baggage.

Room Tip: You can ask for a room with view
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Tribeca New York Hotel

Address: 370 Canal Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #286 of 455 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Tribeca New York Hotel 4*
Number of rooms: 369
Official Description (provided by the hotel):
Whether you’re traveling for business or pleasure, we’ve got it all. Our 1,000-square-foot state-of-the-art fitness center is open 24 hours a day and features a wide range of cardio equipment. And enjoy The Link Experienced with Microsoft® in the heart of our lobby. Feel free to surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Our modern, energetic lobby was designed so you can socialize with new friends or old. ... more   less 
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