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“Nice, but quirky” 4 of 5 stars
Review of Sheraton Tribeca New York Hotel

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Sheraton Tribeca New York Hotel
4.0 of 5 Hotel   |   370 Canal Street, New York City, NY 10013 (Manhattan)   |  
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Breakfast for 2 Included
Ranked #279 of 457 Hotels in New York City
Winter Park, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Nice, but quirky”
4 of 5 stars Reviewed February 12, 2013

We stayed at this hotel and upgraded to the club level. The view was nothing to speak of, but the too was nice. We did stay there 4 nights and had to request our room to be straightened 2 of those nights and the last day we got to the end of the toilet paper roll with no replacement in sight. The staff was great, very friendly, but all the advice we got from the concierge and doormen was bad so don't ask for food, attraction, or transfer advice.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Sheraton Tribeca New York Hotel, responded to this review, February 14, 2013
Dear Yvette H,

We appreciate you taking the time to write about your recent stay with us. Although we are glad that your overall stay was positive, we were disappointed to hear of your concerns regarding your housekeeping needs. I will ensure that the Director of Housekeeping is aware of the situation.

Thank you,
Sheraton Tribeca New York Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,115 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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Puerto Rico
Senior Contributor
38 reviews 38 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 11, 2013

Went to NYC with my husband for my birthday this past weekend and booked this room about 3 moths ago through Priceline. After a while, we were a little worried about some of the complains here about how small the rooms were, etc, and thought: "Oh well, we had a great deal and don't think it will be that bad." We just want to say we loved our stay! The lobby was very nice, warm and clean, we were greeted by the staff immediately and even though we got there about an hour later, we were in our room in less than 10 minutes. The hallway was really quiet the whole weekend, even though it looked like it was packed. The room was on the 9th floor, it was clean and the size was perfect for the two of us, and I have stayed in smaller rooms in previous visits to NYC and pricier than this one. Looooved the king super comfy bed! We even found a sweet note from the maid which we thought was a very nice touch. Staff gave an excellent service and were super friendly. The hotel was really accessible to the subway, shops and restaurants. We do recommend this hotel and would stay again next time we visit!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Sheraton Tribeca New York Hotel, responded to this review, February 14, 2013
Dear elpaladardeyeya,

First of all Happy Belated Birthday! We are so glad you chose to celebrate your birthday with us and glad that you had a wonderful stay. We take pride in our staff who are dedicated to making your experience memorable. Thank you for taking the time to write such positive comments.

Sincerely,
Sheraton Tribeca New York Hotel
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Tuxedo Park, New York
Top Contributor
77 reviews 77 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 11, 2013

Stayed here over MLK weekend (Sat & Sun) for $160 per night booked directly. This place is in a great location, tippy top of Tribeca on Canal Street. Small hotel, small lobby, small hotel bar and restaurant - not a "scene" type of place which suits me fine. The deluxe room was very nice and stunningly clean; I was not prepared to be so impressed! Quiet!! The front desk staff and doormen were helpful and pleasant - I valeted my car. Walking distance to tons of great restaurants and places of interest. I visited the 9/11 Memorial. Will definitley stay again and would highly recommend.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
32 reviews 32 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 7, 2013

This is a good option in the Tribeca area, within walking distance of stacks of restaurants and shops. Reception staff were friendly and the room was clean and well maintained. We were on quite a high floor and the room was nice and quiet, and got warm quickly when we escaped in from the January cold. The room wasn't massive but big enough for a long weekend and great value.
No free wifi in the room but free computers and wifi in the lobby were an acceptable option. All in all a good option that I think we are likely to be returning to.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Sheraton Tribeca New York Hotel, responded to this review, February 10, 2013
Dear Calvadas,

Thank you for your positive feedback. We are glad you enjoyed your stay and that our accommodations met your expectations. We hope to see you again in the future.

Sincerely,
Sheraton Tribeca New York Hotel
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Singapore, Singapore
Top Contributor
148 reviews 148 reviews
40 hotel reviews
Reviews in 42 cities Reviews in 42 cities
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed February 2, 2013

I recently spent three weeks at this hotel to attend an education program intensive at NYU Stern and to conduct a week of business. Walking distance to NYU, local shopping delights of Greene Street, Mercer and Broadway and restaurants. A short cab ride to the meat packing districts. Canal Tube Street is only one block away.

They also provided a comparative group hotel deal for my Class that provided us with a convenient location, discounted restaurant, free wifi and gym access throughout our stay. Late bookings and transfers were kindly provided by Nicole and her team for fellow classmates. Quiet Rooms were provided away from noisy elevators and close to our class colleagues for late night study sessions.

Their security service is excellent and the team received a number of international packages for my work and provided safe delivery to my room. A convenient location for client meetings against an intensive study schedule and a friendly and warm front desk and concierge service greeting you throughout the day and providing necessary directions and recommendations for local restaurants, entertainment and shopping districts.

Grub hub provides secure delivery of a wide variety of local restaurants to your hotel room. The in room dining experience is average but Starbucks certainly makes up for that in terms of quick bites and decent coffee from 6.30 am-8pm.

The only downsides are that late night services can be very slow.

I would highly recommend Sheraton TriBeCa for anyone seeking great service, convenience to NYU and close locaction to night life and the local fashion districts.

Room Tip: Choose a city view room.
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Sheraton Tribeca New York Hotel, responded to this review, February 4, 2013
Dear LeesaSoulodre,

We appreciate you taking the time to write about your stay. We are so glad you felt it was a home away from home and glad that our staff was able to accommodate all your specific needs and made you feel welcome. We enjoyed having you stay with us and hope to have you again in the future.

Thank you for your positive feedback.

Sincerely,
Sheraton Tribeca New York Hotel
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Tokyo, Japan
Senior Contributor
42 reviews 42 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 2, 2013

Been in many of SPG properties in the big Apple in the last year , W Times Square , Element Times Square , Sheraton Times Square and passing by the Four Points in the city I will Conclude ...
There is a good atmosphere , and relatively tidy rooms , when you return it feels good compare to the other SPG properties I mentioned. (If you like the area)
It is not the perfect place , front desk people don't count so much if you are Platinum member , and if they will , the suites are not attractive .. I would recommend to ask for a room in High Floor with good view . (they have few rooms with floor to ceiling windows)
Concierge staff are really nice and make you feel very welcome .
The lounge Breakfast is reasonable , but in the evening they will charge you for Alcohol (Apparently something common in NYC).
Overall I had ambivalent feeling to that hotel , but after visit his "Brothers" I run back and felt good.

Room Tip: Ask for High floor (18 and up with floor to ceiling windows looking to the river)
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2013 via mobile

The staff at this hotel was so friendly, they made me feel like a celebrity! Upon check in, they upgraded my room for free, just to be nice. ( Thank you Esther ! ). What's more, they let us check in early and because my wife was slightly ill on our check out day, allowed us to check out late as well, with no added cost. After we checked out, they also let us store our luggage for the day so we could enjoy the city.

Stayed January 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLozano, Starwood Hotels at Sheraton Tribeca New York Hotel, responded to this review, February 1, 2013
Dear Ed S,

Thank you for your wonderful comments. We are so glad to hear that our staff went above and beyond to ensure that your stay exceeded your expectations. We hope you come back and visit us soon.

Sincerely,
Sheraton Tribeca New York Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tribeca New York Hotel

Address: 370 Canal Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #279 of 457 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Tribeca New York Hotel 4*
Number of rooms: 369
Official Description (provided by the hotel):
Whether you’re traveling for business or pleasure, we’ve got it all. Our 1,000-square-foot state-of-the-art fitness center is open 24 hours a day and features a wide range of cardio equipment. And enjoy The Link Experienced with Microsoft® in the heart of our lobby. Feel free to surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Our modern, energetic lobby was designed so you can socialize with new friends or old. ... more   less 
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