Langham Place offers the best suites in the city for the best value - make sure you get the 3 nights for 2 deal. It was the perfect accomodation for our family of 4 (2 small kids) during our visit to the city. Having en suite washer/dryer as well as a full kitchen is really amazing. The space of the suite is something you would have to spend up to triple at other 5 star hotels (especially on 5th Ave). Getting dropped off to the museum in a Maserati (free) was totally awesome! Free soft drinks and waters in the fridge is great especially during hot NYC summers. We had a large one bedroom suite looking straight at the empire state building. Free wifi is really nice as well.
However, when you are a proclaimed 5 star property, I expect a certain level of aptitude regarding the services provided. One night, our room service order (ice cream for the kids) never arrived after waiting an hour - after calling them, they asked us what we ordered (shouldn't that be noted somewhere?) and then told us it went to the wrong room (shouldn't that be automatically known by using the room phone?). Another example was when I called to book the Maserati, the doorman told me he would call me when it was ready. After waiting an hour, I called back and he told me his partner forgot to call me because he had gone for lunch. Turndown service failed to show up a couple of nights, which is annoying when you have a rollaway bed standing vertically in the hallway! Finally, the "Personal Assistant" is nothing more than a concierge who is supposed to meet you on the first day. It was nice she brought toys for the kids though!
My overall thought is that this hotel is too big for the current number of employees and information system. They all are a little confused and it's not quite polished.
However, there is no other place I will stay in NYC on future trips with the family. If you can get the 3 for 2 suite deal, you have to check this place out. The accomodations and location are absolutely perfect.
- Official Description (provided by the hotel):
- Gracefully complementing Manhattan’s luxurious Fifth Avenue and boldly accenting New York City’s famous skyline, Langham Place Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world’s most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more less
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