My husband and I booked a suite facing the Empire State Building to celebrate his birthday. We took advantage of the pay for two-nights, get the third night free promotion and it was well-worth it. As soon as we arrived, the staff went out of their way to be friendly and to make our stay comfortable. The bed, room, linens, soaps, tub, etc. were all luxurious.
While we didn't use the very nice cooktop in the kitchen area or the washer/dryer in the dressing area, having those features made us feel like we had a wonderful, New York apartment for our trip. (It was much larger than my apartment when I lived in Manhattan.) We did use the fridge, expresso machine, dishes, serving dishes, and hosted two cocktail parties for friends and family in the living room before going out to dinner. We requested extra glasses and a champagne bucket which were delivered quickly. We enjoyed a terrific meal in the Michelin Star Al Fiori restaurant (expensive but memorable) one night and went to the Metropolitan Opera and the Bryant Park Grill on other evenings.
My only complaints (and they are minor ones) are that they could use more hooks and places to hang towels in the bathroom and the TV in the bedroom should be moved to a corner. We had a fantastic view from the bed that was blocked by the television.