Everything about Langham is top notch. Customer Service is amazing; smiles on the associates faces and always accommodating to the best of their ability. The food in the lounge was delicious and they also have live music there nightly (I believe) which is great after a long day of work. The rooms are one of the most spacious rooms I have stayed in New York and there are beautiful views of the Empire State Building. The room service (food) was AMAZING! In addition to all of the aforementioned, the location was perfect. There are about 5 rooftop bars within 5 minutes of the hotel, 2 blocks away from the Empire State and 5 blocks from the Library.
If you are a stickler for great customer service and cleanliness then visit the Langham and enjoy the experience. I tell all my friends about this place.