This hotel goes beyond the five star offerings. Our suite had a full kitchen, a small washer and dryer and the most luxurious bathroom. The bed was very comfortable and there were baked goods left at the bedside in the evenings. The refrigerator was always fully stocked with complimentary beverages. There is a good coffee maker in the room, but if you like lattes or quick breakfasts there is a Prete a Manger across the street. The location is in easy walking distance to Times Square and a short walk to the subway.
The views were amazing. The staff was friendly and helpful. In particular, the concierge team was knowledgable and pleasant to talk with. Sometimes it is an excellent concierge that makes the hotel experience exceptional. It was so on this occasion.