My husband and i stay here around half a dozen times a year. We have stayed in pretty much most of the 5 star hotels in NYC ranging from The Plaza, New York Palace, Mandarin Oriental, Ritz carlton to name a few.... hands down The Setai is the best.
From the minute we exit the cab we are always greeted with a smile (and now a hug), everything is taken care of even down to personal requests such as more coke cans and less other soft drinks in the fridge.
They always escort me to my room and carry my shopping bags no matter how busy they are.
My favourite was a casual chat with a dooman about my love of american cookies and how every time i visit i find cookie stores. Within 15 minutes a complimentary plate of freshly baked cookies and a glass of milk was delivered with a note saying "now you don't have to find them, enjoy!"
Rooms service is always amazing. Healthy and naughty options always available, cooked with the freshest ingredients. Always delivered within 30 minutes, and if you stay for as long as we do they even remember what you like for breakfast!
The Italian restaurant is worth a visit too, highly recommended. The food and service here is consistently excellent.
Overall, the Setai is in my humble opinion is the best hotel in NYC and dare I say it, it has a lasting memory of being the best no matter where we travel in the world.