From the pre-arrival notes from the hotel personal assistant to the warm reception given as a returning guest, I thoroughly enjoyed the warmth and welcome received throughout my recent visit.
Eating in Il Fiore was a culinary delight. The server was well-versed in everything on the menu that evening, and was as enthusiastic as most likely was the chef bout the choices that evening as well as the preparation.
My companion and I thoroughly enjoyed the 4-course prix fixe selections ... enough variety and portion size so that we were not stuffed from overeating.
Every staff person we encountered during our visit was most pleasant, smiled and extended warm greetings. The check-in and check-out process is seamless and efficient ... the personal assistant and other front area staff persons most accomodating.

When I next want to stay in mid-Manhattan ... this is where to find me!

Full disclosure: I used a discount booking site where one learns the hotel after paying. I expected luxurious surroundings but mediocre service. I was wrong, the service was above and beyond! (Right about the surroundings, the room was great.)

We had just come from the Caribbean and our cold weather clothes were a mess after being in storage. No problem, they'll send someone up to collect the items, press them, and even deliver them earlier than initially asked. Not only did this save us the time of running around Manhattan to find a launderer but they didn't charge us for the service; first 5 pieces are complimentary.

After a day of walking around the city my husband needed his shoes polished before heading to the ballet. They were picked up and returned in 15 minutes! Again, we were amazed how swiftly this was done and with no charge.

Both day's breakfast were delivered in a timely manner and delicious. My husband did complain the eggs were cold but come on, realistic expectations here, the cook is not frying them in the hall! The espresso machine in the room was great too. And we both loved that we could grab a soda from the mini-bar and not wince at the usual $5 charge- all drinks are free.

The room was nice, I find it hard to say much about a room... it was larger than I expected, bed was comfortable, nice large closet, good storage space in the bathroom (something I'm beginning to notice is an issue w/ many hotels), loved the deep bathtub. Not so in love with the scent of the bath products or the lobby, it was a bit like Abercrombie, over perfumed, but a minor flaw.

Overall, I'm very glad we got this hotel for our last hurrah before heading home. We felt very well taken care of and it was a perfect ending to our honeymoon (we didn't tell anyone, so we weren't given any special treatment) We'd love to stay here again and would recommend it to anyone visiting New York.

Bar on Fifth (Setai Hotel Lobby Bar) is upscale with excellent drinks and excellent service. Between 8pm - 11pm you will enjoy the live jazz band. The drinks are pricey at about $16 which is normal for NYC. They also provide you with a nice little dish with nuts/pretzels/etc.. Just down the street from the NYC Public Library and Lord & Taylor. We did not stay at the hotel, drinks only.

My first visit to The Setai which was comfortable but was expecting much more based on what I had heard. Location is not so good but manageable. My company has much traffic into the City and we will not necessarily return when we have many other choices.

We asked to speak with a senior manager to discuss some problems and it seemed asking too much. Our planner received a voice mail instead of an in person meeting.

The food was good but stayed out for sometime. The servers did not always look clean and neat.
Reception personnel absent from area many times during our breaks when needed.
Rooms were large and satisfying.