We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spacious, apartment like suites in a less than intriguing neighborhood” 3 of 5 stars
Review of Langham Place, New York, Fifth Avenue

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Langham Place, New York, Fifth Avenue to your Saves list
Langham Place, New York, Fifth Avenue
5.0 of 5 Hotel   |   400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue) (Midtown)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
UP TO 20% OFF. BOOK NOW!
Ranked #11 of 464 Hotels in New York City
Certificate of Excellence
San Francisco, California
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Spacious, apartment like suites in a less than intriguing neighborhood”
3 of 5 stars Reviewed January 17, 2013

I stayed at this hotel once in 2012 and several times in 2011 (I think four stays total, 3-4 nights each).

The nicest thing about this hotel is that the suites are enormous, probably the largest I've stayed in in Manhattan. I've been told by staff that there is actually no management relationship between this hotel and the Setai in Miami, but it resembles the Miami Setai in that the suite is pretty much an apartment. You have a living room (an actual separate room, not a living "area" like in some hotel suites), tons of closet space, and a real kitchen fully equipped with pots and pans, silverware, blender, etc. You can really cook in this hotel, which is definitely nice if you want to entertain or if you're staying for a long time.

The decor is sophisticated and clean, lots of creams and browns and grays. It's polished but ends up feeling a bit corporate and lacking in soul. A bit corporate and lacking in soul could just as well describe the neighborhood surrounding the hotel. It's in a very dull part of Midtown, though it is quite convenient to transportation hubs like Grand Central and Times Square. Entering and exiting the hotel you'll have to deal with crowds of tourists and office workers. It's not a fun neighborhood to walk around and there's not much of interest immediately nearby.

Service is very good, in my experience. The hotel's restaurant is very good as well, but the food is quite over the top: everything is drenched in butter and cream, it's all very heavy. Definitely eat there once during your stay but I wouldn't imagine it'd be a place you'd want to go night after night. Room service is good but not great.

I could see this hotel being ideal for someone who needs a luxurious, long term stay for business in Manhattan. But if you're visiting the city for a romantic trip or want to stay in an interesting neighborhood, you'd be best suited to staying elsewhere (like I decided I was).

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMauriceDOS, Director of Sales at Langham Place, New York, Fifth Avenue, responded to this review, February 5, 2013
Dear Guest,

Thank you for your feedback regarding your recent stay. We regret you did not find our location to interesting or fun. We are, as you experienced, in the heart of Manhattan, on 5th Avenue, 1 block away from famed Madison Avenue, 2 blocks away from the Empire State Building and less than a 30 minute walk to either downtown/Soho or uptown.
Ai Fiori, our restaurant, recipient of a Michelin Star is indeed a restaurant for occasions. It has received 3 stars from the NY Times and awarded #1 Best New Restaurant in NYC in 2012. For more casual dining, Bar on Fifth offers an array of items, ranging from sharing plates, to salads, sandwiches and more..
We are pleased to hear that you found our accommodations to be comfortable and do hope we will have the opportunity to welcome you back in the future.

We wish you a wonderful new year and thank you again for sharing your comments.

Sincerely,

Anne-J Maurice
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,431 reviews from our community

Traveler rating
    1,162
    171
    58
    26
    14
See reviews for
344
540
54
274
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (335)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed January 14, 2013

We went there for a wonderful pre-Christmas week end having heard good things about the Setai in Miami.

First of all, the location, it’s on 5th and 37th which is a strange area not quite trendy downtown nor upmarket up town. Macy its two streets behind but the shops around the hotels are a bit tacky tourist places, having said that you are very quickly a few blocks in the nicer part of 5th.

The overall feeling of this hotel is that it looks nice but not luxurious. It’s very much a business hotel or feels that wayt. The staff was very helpful and friendly even though the wifi was down for two days (!).
The rooms are quite big for NY, very nice but blend a typical modern hotel with no particular soul. We had a suite so it felt very comfortable, not sure how nice the standard rooms are. The bathroom was perfect. A plus for us, the bed was extremely comfortable, perfect sheets and duvet. Breakfast was just breakfast!

So overall not a bad hotel at all, clean and modern BUT not the service or amenities that you expect for a 5 stars which normally makes you feel a bit special

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMauriceDOS, Director of Sales at Langham Place, New York, Fifth Avenue, responded to this review, January 17, 2013
Dear Guest,

Thank you for taking the time to send us your comments regarding your visit over the Holidays. Though we currently share a similar name with The Setai Miami, we are not affiliated in any way.
We regret you did not find our services and amenities in line with a 5 star hotel. We would greatly appreciate any specific feedback you may have.
We wish you a very happy new year and thank you in advance for sharing any further comments on how we can improve of overall services.

Sincerely,

Anne-J Maurice
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 13, 2013

Myself and my husband ended our honeymoon in The Setai for 3 night in Nov. I liked the hotel as soon as I arrived. Our bags were whisked into the lobby and the Italian receptionist was so friendly she used to live in ireland so it was nice to chat about common places we knew. She recommended a informal Italian two blocks over which was lovely and just want we wanted. We got upgraded to a room with a view of the empire state and received breakfast vouchers compliementary. The breakfasts were delicious.
The room was a great size for NY but the best part was the bathroom with the twin sinks and great tub. The best thing about the hotel were the staff. Brian and Eugenia went out of their way to organise restaurants and trips for us and Brett made sure we got to the restaurant (Budakaan) in the Masarti and the driver was really friendly. We loved the atmosphere in the bar which the jazz music. The only thing that we didn't get as honeymooners as we got in other hotels was a note and complimentary chocs or champers but the upgrade and breakfasts made up for this.
We are thinking of returning to NY for our first anniversary as 3 days wasn't enough and we hope to return to The Setai.

Room Tip: Ask for a room on a high floor
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed January 12, 2013

We booked a 1-bedroom suite for 4 nights, and this is the email that I sent the hotel, while staying there:

I just want to express some of my concerns about my current stay at this hotel... I will be checking out at some point today (Oct 15/12)...

1. When we arrived, we were told that there is complimentary refreshments including water and sodas... There were none, when we entered the room... When we inquired further about this, we were told this service has now been discontinued at your hotel. They did say they will honour it for this stay, but it took us asking 3 times to actually get them...

2. Room Service... This service was atrocious... On Friday, we ordered at 9:30 am... The attendant mentioned it could be up to an hour... I told her i had an important conference call at 10:30 am and that i need to eat something before then... she said they would try for 10:15 am... The food didnt arrive until 10:35am... by the time i finished my conference call, the food was cold, not to mention i was starving... For subsequent room service orders for breakfast, it wasnt any quicker... Not sure why room service takes so long at this hotel...

3. The speed of the internet is slower than dial up...or at least it feels that way... Why? Isnt this hotel relatively new?

4. I inquired to the front desk about where i can purchase the front door latch, which i found interesting... I was told they would get back to me shortly... This was on Friday, and I still have no response


I choose this hotel because of the rave reviews on trip advisor... I like my stays to be relatively perfect and problem free, as my expectations are generally high, specifically at a hotel of this caliber... Im guessing/hoping my experiences were an anomaly... I would expect the above to be the least of any guest's concerns at your property, as they are usual for any hotel... On a positive note, Luis, the personal assistant was great and so was the asian doorman (sorry, i forgot his name). Overall, the staff were pleasant... And, the room was also quite nice...

Im not sure i would come back, but I thought I would at least share my concerns...

AND to top it off… after taking the time to write and send my comments to the hotel, I received a pathetic response from, Natalie David-Szemes, with absolutely no personal touch to it... Im guessing they cut and pasted their response that they usually give to all their guests who write to them. Just Pathetic!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 10, 2013

This hotel is beautiful and luxurious. The artwork is modern and clean. The rooms are comfortable and full of amenities you cannot get at just any hotel, like rain showers, full bathtubs and bowls of fruit (the good fruit not cheap melons). I had breakfast in the dining room and enjoyed 5 star service and food.

Room Tip: go for the sweets on the top floors... really great views up there and kitchenettes.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 8, 2013

Room was exquisite with modern features. Very spacious. Courtious staff was eager to help.Room service kinda pricey. Great location. We were able to walk to Madidon Square Garden for the KNICKS game..We will definitely stay there again !!!!!

  • Stayed January 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drexel hill,pa
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed January 7, 2013

Stayed new years eve had two rooms and hotel was nice enough but, did not deliver the type of service that one would expect when at this price point. Have gotten similar type of room at Westin for half the price. Hotel restaurant should be avoided at all costs. Food not good and way overpriced with tip added on top of that. Location is ok, but, try and find another hotel at the prices these guys are charging, nothing special.

Room Tip: Try and get Corner room if you can
See more room tips
  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMauriceDOS, Director of Sales at Langham Place, New York, Fifth Avenue, responded to this review, January 10, 2013
Dear Guest,

Thank you for taking the time to provide feedback for your recent stay, over New Year's with us. We regret you found the hotel overpriced. New Year's is typically a very busy time in the City and we continuously monitor pricing, namely among hotels which fall within our pricing range. Our rates over this particular time frame, were in line with the market place.
Ai Fiori, the hotel's restaurant is owned and managed by an independent operator, thus we do not oversee its operation.
We value your patronage and hope we will have the opportunity to welcome you back in the future. It would be my pleasure to personally assist with your accommodations. Please do not hesitate to contact me directly.

We wish you a very happy 2013 and thank you again for your comments.

Sincerely,


Anne-J. Maurice
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Langham Place, New York, Fifth Avenue? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Langham Place, New York, Fifth Avenue

Address: 400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue)
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #11 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Langham Place, New York, Fifth Avenue 5*
Number of rooms: 214
Official Description (provided by the hotel):
Gracefully complementing Manhattan's luxurious Fifth Avenue and boldly accenting New York City's famous skyline, Langham Place, New York, Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world's most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, Booking.com, Expedia, Orbitz, Priceline, Odigeo, DerbySoft Ltd Shanghai HQ, TripOnline SA, HotelTravel.com, Agoda and Jetsetter so you can book your Langham Place, New York, Fifth Avenue reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Langham Place, New York, Fifth Avenue, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.