Stayed new years eve had two rooms and hotel was nice enough but, did not deliver the type of service that one would expect when at this price point. Have gotten similar type of room at Westin for half the price. Hotel restaurant should be avoided at all costs. Food not good and way overpriced with tip added on top of that. Location is ok, but, try and find another hotel at the prices these guys are charging, nothing special.

I returned to the Setai after staying there with my two teenage kids for Christmas 2011, this time with my partner. Last time I valued the space of the Apartment Suite, the location which meant that we could walk almost everywhere we wished to go, and the friendly service. This time we were upgraded to an Apartment Suite (thanks Natalie) and again were very happy with the space, location and service.

Everyone was friendly and helpful and we especially appreciated a 4.00 pm checkout as we waited to be taken to the airport. We managed a couple of trips in the Maserati (thanks John), which certainly beats taxis for style.

This is not an old style five star hotel with luxury and obsequiousness oozing from every corner; it's a well equipped modern new style five star hotel and was perfect for our trip. Thanks.

Very mixed feelings about this hotel. On one hand, the location is absolutely amazing! Its near Empire State Building, walking distance to Public Library, Bryant Park, Grand Central, Times Square, Rockefeller Centre, Macy's and of course 5th Avenue. Also, the hotel is new and very well maintained, the furniture/elevators are all new, the hall and lounge are very clean. The Room Service is great as well, they are very quick and thorough ( they change bedsheets daily, clean bathroom and organize toiletries really well, stack minibar, fold clothes etc). On the other hand, the service is a let down. There is usually only one receptionist at the lobby (sometimes two), so when you finally get at the hotel after a day of traveling, be prepared to wait for your checkin. Also, be prepared that because the only receptionist is alway very busy, they could simply forget your request (we requested room-service in the evening, and after we came back to the room an hour later, they apparently forgot about us. As it was already very late, we had to stay in the room while they cleaned it, very awkward). Also, due to a very minimalistic design, there is only one couch in the lobby (beside the lounge/restaurant), so if thats taken, you have to stand and wait. There is also an option of a personal assistant, who are very helpful by email. However, once you are at the hotel, it takes time to get hold of one. Usually there is only one personal assistant present (sometimes none) and you always have to wait in line between 10 and 25 minutes. Then, there is also a Michelin Star restaurant. Well, the long seating and overpriced dishes might be alright for a dinner, at least it is expected. But this is also the only option if you want to have an early breakfast. And that is truly terrible. We always want to start our day with a quick and full breakfast, to go on with our tours and sightseeing. However, there is no buffet, only a very limited menu, and it takes ages to serve 4 people for omelets and coffee. Thankfully, there is a cheap-looking, but a very good breakfast cafe at the corner near the hotel, with many delicious sandwiches, panini's and pancakes. Also, due to a very minimalistic design and somberness I wouldn't recommend this hotel for the holidays season! (and that is possibly the biggest letdown). At last, the hotel is very pet-unfriendly, this is perhaps not the strict policy of the hotel, but of the US, so if you are from Europe, I wouldn't recommend taking your pet with you.

Spent a few days at The Setai between Christmas and the new year, and had an absolute fantastic time. Had a great suite on the 26th floor, with nice neutral decor and great views.
Everyone I dealt with from the second I arrived were very service minded, and it truly felt as if they were going the extra length to make me feel comfortable.
I was fortunate to be transported by the house car on a few occasions, and every request I had during my stay was dealt with promptly.
To Gabriel and the other guys at the door. Thank you for a great stay!

Br

Mads J