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Langham Place, Fifth Avenue: Traveler Reviews

5.0 of 5
400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue)
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Ranked #13 of 433 hotels in New York City
Most recent review
5 of 5 stars Reviewed December 27, 2012
Albiani Boston, Massachusetts
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650 reviews from our community

Traveler rating
    521
    74
    37
    11
    7
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Families
115
 
Couples
272
 
Solo
32
 
Business
119
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Boston, Massachusetts
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
“Setai Fifth Avenue exceeds expectations”
5 of 5 stars Reviewed December 27, 2012

The Setai Fifth Avenue (no relation to The Setai South Beach) is one of ten properties worldwide managed by Capella Hotels. The boutique hotel opened in late 2010 and is located in Midtown just steps from The Empire State Building and Bryant Park.

The Setai places a strong emphasis on service and style. Staff are universally attentive and guests receive a welcome call after arriving to ensure everything is to their satisfaction, rooms all come with free wi-fi and a turn down service which leaves nightly treats. Something I appreciated was the attention given to their furnishings which are both beautiful and comfortable; adding appeal to both the body and the eye.

The stylish amenities continue in the large bathroom which includes an oversized tub that even I could fit in comfortably, ample vanity space, and a soothing shower all within easy eye shot of a small flat screen T.V.

HINT: Business travelers will like the complimentary overnight shoe shine service (esp. when visiting NYC in the winter).

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
32 helpful votes 32 helpful votes
“Having a bad experience”
3 of 5 stars Reviewed December 24, 2012 via mobile

Came back to room after a long night out to find the room had not been cleaned...THOROUGHLY DISAPPOINTED and embarrassed to have to stand in our room while it is being serviced. To make matters worse Emir the night manager wants to fight with us. Way to go Setai!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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AnneMauriceDOS, Director of Sales at Langham Place, Fifth Avenue, responded to this review
January 10, 2013
Dear Guest,

Thank you for your feedback during your recent stay with us. We sincerely apologize for not having your guest room serviced prior to your return. We hope that despite this occurence, you enjoyed your time at The Setai Fifth Avenue.

We wish you a very happy new year!

Sincerely,


Anne-J. Maurice
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
56 helpful votes 56 helpful votes
“Rest and Relaxation in NYC”
5 of 5 stars Reviewed December 23, 2012

We thoroughly enjoyed our 3 night stay at the Setai. The staff were all quite professional and personable. Room service was delicious. Our room, a corner suite, was extremely clean and quiet. We appreciated the extra touches thanks to the personal assistants. Looking forward to our next stay in the future!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Enchanting Midtown Getaway”
5 of 5 stars Reviewed December 22, 2012 via mobile

The Setai Fifth Avenue certainly exceeds the expectations. From the elegant decor to the fantastic service, this hotel is the prime choice for a mid-town stay. The rooms are spectacular, the staff is friendly and consistently goes above and beyond to make your stay the best possible experience. The food in the restaurant is spectacular, and their lounge provides a tranquil space while still providing a view of the city streets. My bartenders in particular, a girl named Emily and a fellow named Vinnie made certain my experience felt personal. I could not have felt more pampered and could not consider using another hotel after this experience.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
“One of NYC's Best Hotels, Hands Down”
5 of 5 stars Reviewed December 19, 2012

Excellent staff (they remembered our names from the moment our family walked in). Our original suite was overbooked, so we ended up in a much nicer suite (no complaints here). Extremely convenient location to Fifth Avenue shopping, restaurants, and subway system. Use the concierge, they worked magic throughout our entire stay. Regardless of whether we needed tickets, or merely a ride, the staff would go out of their way to make sure we were happy. Honestly will have trouble staying at any other hotel in the NYC area. Room service was superb. One of our family members forgot their toothbrush. We called downstairs and within 3 minutes, we had four.

For those who stay at this hotel, there's always a chance at a celebrity sighting. Our hotel neighbor happened to be Jamie Foxx, who was staying during his Django Unchained promotional tour.

Room Tip: Rooms on floors 18-27 are suites. We stayed on the 18th floor in the one bedroom suite with a total...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Langham Place, Fifth Avenue

Address: 400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue)
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #13 of 433 hotels in New York City
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Gracefully complementing Manhattan’s luxurious Fifth Avenue and boldly accenting New York City’s famous skyline, Langham Place Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world’s most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
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