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“Having a bad experience” 3 of 5 stars
Review of Langham Place, Fifth Avenue

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Langham Place, Fifth Avenue
5.0 of 5 Hotel   |   400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue) (Manhattan)   |  
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Hotel website
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Hotel amenities
Ranked #10 of 457 Hotels in New York City
Boston, Massachusetts
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
42 helpful votes 42 helpful votes
“Having a bad experience”
3 of 5 stars Reviewed December 24, 2012 via mobile

Came back to room after a long night out to find the room had not been cleaned...THOROUGHLY DISAPPOINTED and embarrassed to have to stand in our room while it is being serviced. To make matters worse Emir the night manager wants to fight with us. Way to go Setai!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnneMauriceDOS, Director of Sales at Langham Place, Fifth Avenue, responded to this review, January 10, 2013
Dear Guest,

Thank you for your feedback during your recent stay with us. We sincerely apologize for not having your guest room serviced prior to your return. We hope that despite this occurence, you enjoyed your time at The Setai Fifth Avenue.

We wish you a very happy new year!

Sincerely,


Anne-J. Maurice
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,218 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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North Carolina
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 29 cities Reviews in 29 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed December 23, 2012

We thoroughly enjoyed our 3 night stay at the Setai. The staff were all quite professional and personable. Room service was delicious. Our room, a corner suite, was extremely clean and quiet. We appreciated the extra touches thanks to the personal assistants. Looking forward to our next stay in the future!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

The Setai Fifth Avenue certainly exceeds the expectations. From the elegant decor to the fantastic service, this hotel is the prime choice for a mid-town stay. The rooms are spectacular, the staff is friendly and consistently goes above and beyond to make your stay the best possible experience. The food in the restaurant is spectacular, and their lounge provides a tranquil space while still providing a view of the city streets. My bartenders in particular, a girl named Emily and a fellow named Vinnie made certain my experience felt personal. I could not have felt more pampered and could not consider using another hotel after this experience.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 19, 2012

Excellent staff (they remembered our names from the moment our family walked in). Our original suite was overbooked, so we ended up in a much nicer suite (no complaints here). Extremely convenient location to Fifth Avenue shopping, restaurants, and subway system. Use the concierge, they worked magic throughout our entire stay. Regardless of whether we needed tickets, or merely a ride, the staff would go out of their way to make sure we were happy. Honestly will have trouble staying at any other hotel in the NYC area. Room service was superb. One of our family members forgot their toothbrush. We called downstairs and within 3 minutes, we had four.

For those who stay at this hotel, there's always a chance at a celebrity sighting. Our hotel neighbor happened to be Jamie Foxx, who was staying during his Django Unchained promotional tour.

Room Tip: Rooms on floors 18-27 are suites. We stayed on the 18th floor in the one bedroom suite with a total...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2012

I stayed at the Setai for 3 nights last week, as my company reserved a block for us. Although the hotel is not near Lincoln Center, which is where we shuttled to every day, I found the hotel to be a true gem. I have stayed at countless hotels in NYC and this is by far the best value. Loved the spacious rooms, modern furnishings and all the free offerings (mini bar, cookies, Internet, pressing). Regina/Chris in sales stayed all night to help coordinate my guests, and Brian/Matt/Louis from the front desk could not have been nicer. The door men were amazing- they assisted our last-minute transport needs with grace, special thank you to Joe, Mike and the security team. My boss is very hard to impress and he has already mentioned he would like to book again next year.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonbridge, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 17, 2012

Just returned from a 4 day/3 night long weekend in NYC with wife and two (late teenage) sons. We stayed at The Setai and loved it. The rooms are surprisingly large for NY and beautifully appointed. All the staff were outstanding in their courtesy and helpfulness and the location is pretty good too!

A few tips:

* We all preferred to take breakfast in our rooms. For some reason it was just a better experience than the restaurant.

* Do use the concierge for tickets, restaurant and visitor recommendations. Everything they suggested worked perfectly and they enhanced our stay hugely.

* Don't be afraid to walk and when I say walk I mean stroll. Take your time, look around and you'll be surprised how easy it is to get to places on foot. Empire State Building is insanely close by, Madison Square Garden a short walk beyond that. Rockerfeller Center, Broadway and Times Square make an easy and fun circular route and you can stroll up 5th Avenue to Central Park and beyond quite easily.

* Subways are a nightmare to find if you're used to the clear signposting in London or Paris but once you done it once or twice you'll get the hang of it. The Setai is no more than a block or two in any direction from the subway.

* Taxis are a law unto themselves. You have been warned.

So....The Setai is just about as good as you can get in Mid-Town and every one of us would go back in an instant if we could. Enjoy!

Room Tip: 11th floor rooms on the Avenue side (1103 for example) have a broad wide, shared, terrace with a wit...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 16, 2012

Just had four wonderful nights at this hotel, door men Mike & Joe through to the manager Brian all great people, and really know how to make a guest feel welcome, simply cannot do enough for you. The bar on ground floor great fod and try the local Beer. Unfortunately the bar on the second floor needs to take some lessons on how it's managed as service was awful and staff only became busy and helpful when you asked for the bill - obviously wanting a tip ! This was the only part of the whole hotel that a member of staff did not get a tip !

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Langham Place, Fifth Avenue

Address: 400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue)
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #10 of 457 Hotels in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Langham Place, Fifth Avenue 5*
Number of rooms: 214
Official Description (provided by the hotel):
Gracefully complementing Manhattan’s luxurious Fifth Avenue and boldly accenting New York City’s famous skyline, Langham Place Fifth Avenue is a renewed celebration of sophistication and style. Soaring more than sixty stories above the city, Langham Place, Fifth Avenue represents the new heart of the world’s most inspired metropolis. Accommodations exude the very essence of luxury and elegance. Duxiana beds, Pratesi linens, and floor-to-ceiling rain showers leave guests breathing easy, if not breathless. ... more   less 
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