3 things I like:

- The best hotel I ever stayed in NYC, the room is very nice, the bed very comfortable, modern and stylish, you can get a good rate if you book well in advance
- Great location
- Very friendly staff

3 things I don't like:

- no loyalty program
- no iHome for my iPod
- the room has no view

The hotel was beautiful and the staff was so friendly and helpful. After a few great recommendations from the concierge and some great meals and nights out we decided to stay in our last night and were delighted to have amazing food, great live jazz and incredible service. Sarah at the bar served us a specialty cocktail from the menu and it's now one of my favorite drinks, I just hope my bartender at home can make them as well as she did!

I absolutely LOVED this hotel. Very clean, beautiful rooms and a welcoming staff. Special thanks to the reservation manager Deryk. He has been extremely helpful before and throughout our stay. I will definitely come back to this hotel whenever I travel to New york and I will, without any hesitation,book through deryk and I highly recommend anyone who books with this hotel to do the same. Amazing and professional service!! The hotel is a great location, it has spacious rooms and very comfortable beds!! LOVE LOVE LOVE!!

We stayed in the City One Bedroom Suite during our short trip to NYC. Very much enjoyed the incredibly spacious suite, the beautiful views of NYC and great interior design and architecture of both rooms and hotel. The suite was really very spacious and comfrotable with huge spa bathroom. It was a pleasure to relax there after days spent throughout the city. We really enjoyed the accomodation.

The suite includes also small kitchenette. According to the information provided to us at the time of reservation, the refrigerator shall be "stuffed with selection of non-alcoholic beverages". And the reality two non sparkling bottles of water. If I wanted to have some coke it was necessary to use room service. It was not overpriced but still very annoying. And the promise given has not been fulfilled.

The other negative aspect was that we were not provided with advantages as LHW members except for thenice personal letter from the manager. Usually we receive at least some fruits, uograde, free internet or something...

The last negative point was about pre arrival assistance and concierge. We sent some requirements before our arrival but got answer only very late as our email was categorized as spam and the concierge had not chcecked the spam folder. We also had some difficulties with our reservation when in the city and were not able to reach the concierge via phone. We succeeded only after 15 minutes and sixth call.

One great tip about the hotel: no checkout time limit. Pretty good!

Despite small negative issues we very much enjoyed the stay and can honestly recommend the hotel to others.