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“Great location, nice rooms!” 4 of 5 stars
Review of Andaz 5th Avenue

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Andaz 5th Avenue
4.0 of 5 Hotel   |   485 5th Avenue, New York City, NY 10017 (Midtown)   |  
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Ranked #41 of 464 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersBronze level
Hermosa Beach, California
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Great location, nice rooms!”
4 of 5 stars Reviewed July 31, 2014

Second stay at this hotel in a month I highly recommend the corner suites with a southern view toward the Empire State Building, wonderful at night! Many of the rooms are massive by NY standards. The restaurants are terrific and the location can't be beat for convenience.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, August 3, 2014
Dear DBronchick,

Good to hear that you enjoyed your stay at Andaz 5th Avenue.
Thanks for staying with us twice within a month!

Please let me know next time you're around so I can say hello.

All the best,
Ratna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,582 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (378)
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Gurgaon, India
Top Contributor
82 reviews 82 reviews
49 hotel reviews
Reviews in 36 cities Reviews in 36 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed July 31, 2014

The Andaz Fifth Avenue - is all what the Andaz brand has to deliver - stylish, distinctive, efficient and with its own identity!

The rooms are well designed - Toni Chi Style - minimalist and functional. Of course, enhancements of the latest technology would be great - as there was a STB sticking out behind the TV sets and there are too many controls / devices in the room.

The staff have a high level of very positive disposition to go forward in making guests very comfortable.

In the city of NY, The Andaz 5th Avenue - surely stands out!

Room Tip: Choose a room on the higher floor - overlooking the Fifth Avenue!
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Green Features: The Hyatt has great environment friendly practices. It would be nice to tie-in with the Hyatt Gold Passport points - that would encourage more active guest participation.
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 29, 2014

We had a fantastic stay here. It's central location is perfect for sightseeing and handy for broadway, grand central station, the library and most of the shops. The staff were friendly, helpful and efficient. The rooms are large with a fabulously large en-suite. Was topped off by the free wine between 6-9 every evening. Would definitely stay there again.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, July 30, 2014
Dear NAshmead-Siers,

Thank you for your great review.

I'm very happy to hear that you enjoyed your time with us and had a memorable stay.

Hoping to see you back at Andaz 5th Avenue again soon.

Best regards,
Ratna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 29, 2014

Love this hotel. Excellent location on Fifth Ave within walking distance of everything in Midtown and Upper Manhattan. Several good places to eat close by including the hotel restaurant. The rooms are like a SoHo loft apt complete with a small kitchen. Very fun and funky, too.
The service from the staff was excellent. It was an anniversary weekend for us. We received a lovely bottle of wine and locally made candies.
This is a Hyatt hotel property. And, there is also one located is the financial district of NY.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, August 3, 2014
Dear DottieS,

Thank you for spending your anniversary with us!
We're excited to know that you had a fun time at Andaz 5th Avenue. Hoping to see you again very soon.

Congratulations and all the best,
Ratna
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New York
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 29, 2014

I had a great time staying at the Andaz. It was clean and comfortable and the location superb. They included all the non-alcoholic drinks in the room and also the wifi was free. The staff was always more than helpful and the coffee shop on the hotel lobby was spectacular. I will be staying at the Andaz again and again!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 28, 2014


Stayed at Andaz 5th with my children on a weekend trip from Boston. Excellent location just opposite NY Public Library and within walking distance to Times Square, Grand Central, Empire State, Rockerfellar and major shops. The Andaz suite is top class. Subtle yet elegant. The Andaz hosts are very engaged, warmth
and friendly. Took a taxing from Penn Station less than five minutes ride. Ate breakfast at their cafe and the price is good value for
a top class hotel. Will certainly be back.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 27, 2014

The hotel currently has no lobby which may be the main reason it is completely disorganized. I would advise anyone thinking of staying here to wait till they at least finish remodeling the lobby.
Currently the entrance is a single door into a narrow space where the check in is a square table by the elevators. The staff seems to wear whatever they want so its very hard to determine who is actually working there. Turn down service (that is anyone who comes by the room later in the day after 3:00 PM to check on towels etc.) is non existent. The hotel rooms are ultramodern to the point of not being utilitarian. For example there is this wall of doors between the room and bathroom making late night use of the bathroom/toilet a hassle. The toilet does not have a separate door making privacy an issue. The bed is not very comfortable. The TV system is not HD. We had breakfast at the The Shop in the Hotel and it was bizarre - I ordered the porridge with raisins - the raisins were dried on the vine - so a small vine of raisins was plopped on top of the porridge - effectively more of a decoration than raisins. Very strange. I would not stay here again - unfortunately Im staying at the Andaz in Maui next week - maybe that will be better??

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, July 29, 2014
Dear EricLosAngeles,

Thank you for your honest feedback and I’m sorry to hear of your disappointment with Andaz 5th Avenue during your recent stay with us.

You are correct that we were undergoing maintenance on our main entrance doors and therefore guests were redirected to use the smaller side entrance. Our intentions were to minimalize as much inconvenience to guests in our process of beautifying our entry doors, but it seems as though we failed in creating a comfortable environment from upon arrival for you.

Though the hotel’s décor receives many accolades, there are some individuals who are not particular fans of Tony Chi’s design concept for the hotel. As we are unable to create new additional walls or doors in the bathroom at this time, we appreciate your comments about the design so that we can begin planning for these additional features for our future guestroom renovations.

I’m sorry your negative experience extended to breakfast at The Shop as we pride ourselves in sourcing the freshest ingredients from the finest purveyors in the city. After speaking with our Director of Food & Beverage, we would like to host you during your next visit to re-experience breakfast at The Shop.

I know that from your comments, you stated that you would not return to the hotel, but I hope that you will reconsider and give us another chance to showcase our true spirit of hospitality that should have been provided during your last stay. We are thankful for your loyalty to the Andaz brand and wish you a wonderful time at our sister property in Maui and would be happy to reach out to ensure you are taken care of during your visit.

I look forward to hearing back from you and please do not hesitate to contact me directly should you wish to speak further.

Kind regards,
Ratna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Romantic Hotel in New York City
#34 Business Hotel in New York City
#34 Luxury Hotel in New York City
#36 Green Hotel in New York City
#53 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz 5th Avenue 4*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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