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“Quirky but worth it. Excellent Service” 5 of 5 stars
Review of Andaz 5th Avenue

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Andaz 5th Avenue
4.0 of 5 Hotel   |   485 5th Avenue, New York City, NY 10017 (Midtown)   |  
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Ranked #39 of 461 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersBronze level
Johannesburg, South Africa
Top Contributor
63 reviews 63 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
“Quirky but worth it. Excellent Service”
5 of 5 stars Reviewed May 8, 2014

Just stayed here and can only recommend this hotel.Very central - right across from the Library,and easy walking distance to Times Square and theatre district.The rooms are rather mod and different and if you can get past the fact that there is minimal cupboard and drawer space and only a small totally glass cupborad- I am a neat freak and this really bothered me- you will find this hotel a pleasant surprise.The cafe that is joined to the hotel serves the most delicious and different breakfasts. On our last day in NY we had an early check out, but not only did the staff make sure that we were aware that we could still get breakfast before we left, but we were given a little bag with pastries for our trip to the airport! In all my years travelling, this has NEVER been done before. It was a very little gesture but certainly one that stayed with us and will ensure that when next in NY, we will definitely be staying here again. Their room service was also exceptional as we opted to try it after a late theatre show. Food arrived after 20 minutes and it was one of the nicest pastas, I have had in awhile. The meal certainly made up for the drenching we got after failing to find a cab and walking back to the hotel in cold, wet weather. And lastly, the staff were all very pleasant, knowledgeable, friendly and extremely helpful. this is one hotel that focuses on its guest first and utmost. Thank you and well done.

Room Tip: We had a room facing the library and we could see the Times Square ball.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, May 10, 2014
Dear Fomc,

Thank you for your great review and for complementing the team on their exceptional customer service :) We're very excited to be your hotel of choice when returning to the city!

Hoping to see you on your next visit at Andaz 5th Avenue.

Until then all the best,
Ratna
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1,543 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (372)
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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2014

Friendly staff with a super relaxed informal check in and check out. In my room in 2 min! Modern feel with all the conveniences. Shower with rain shower, hand held and foot soak. Heavenly. The breakfast and lunch is delicious! Rooms are large for NY and very clean and comfortable. My go to hotel in NY.

Green Features: Friendly, helpful and nice staff in every part of the hotel. You are made to feel truly special.
  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, May 10, 2014
Dear RKNtravels,

Thanks for the compliments!
Happy to hear that you enjoyed your stay with us.

Best regards,
Ratna
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Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 5, 2014

I really liked the hotel and the service except for how the shower works. I went there with my family a few days ago. It's really close to the national library. They have really nice staff at the hotel. The conceirge works well. The Restaurant is good enough but I would rate it 6/10

Stayed May 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
93 reviews 93 reviews
89 hotel reviews
Reviews in 80 cities Reviews in 80 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed here for a week in April/May 2014. We arrived at around 2 pm and were checked in by a very friendly and professional concierge. We couldn't resist her offer to upgrade to a large room on the 14th floor, and it was well worth it.

The room was really spacious, with a separate entry area/living room. 2 large flat screen TV's (one in the living room, one in the bedroom) - the digital receiver boxes are a bit noisy but can be switched off. The free minibar is a nice perk, and it gets refilled diligently. Cleaning and turn down service were impeccable. The bathroom is very large (2 sinks) - water pressure in the shower was a bit low though, especially when using the rain shower.

There was some construction work going on across 41st Street late at night - not the hotel's fault of course, but it should perhaps be considered when choosing which floor or side of the building one prefers.

Location wise, this Midtown Manhattan, so you know to expect a lot of nearby restaurants, bars and attractions, as well as good access to the subway; the area is also a little quieter than the streets closer to Times Square, although of course still pretty "touristy". Overall, we had a great time here (best place I personally have stayed at in 4 visits to New York, and good value when considering the size of the room) and sure hope to return in the future.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review, May 9, 2014
Dear Kloddz,

Thank you for staying with us at Andaz 5th Avenue.

Glad to hear that you enjoyed your spacious room including the complimentary minibar and liked the convenience of receiving morning and evening cleaning service. Thanks for the compliments!

Hoping to see you back in NY soon.

Best regards,
Ratna
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Saint Paul, Minnesota, USA
Top Contributor
141 reviews 141 reviews
18 hotel reviews
Reviews in 38 cities Reviews in 38 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 2, 2014

The best place I've stayed in NYC. Great location: walkable to Times Square and Central Park; close to shopping and subway connections. Outstanding rooms: surprisingly roomy, comfortable bed, cool design features, incredible bathroom, no outside noises. Staff was helpful and friendly. Complimentary items in the mini-bar was a nice touch. And it wasn't even expensive.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review, May 4, 2014
Dear Jeff B,
Thanks for the fantastic review! We know there are many great hotel options in NYC, so we're humbled by your comment of being the best place you've stayed in the city. Come back soon! And send me a shout so I can say hello & thank you in person.
Best,
Cornelia Samara
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Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

Very trendy, clean and quiet! I stayed there for weekend with a friend of mine. Staff is very attentive and caring. The suite was awesome, very modern and super clean. Bathroom is spacious and stylish. After we got in the room, we made Nespresso coffee for ourselves. High quality coffee was a great surprise after a long trip from Dallas! The location is great, just in the heart of Manhattan.The restaurant serves perfect breakfast, and it has a view on 5th Avenue. It's been a lot of pleasure to enjoy the breakfast and overseeing new yorkers rushing to work! Highly recommended!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review, April 30, 2014
Dear Yurly I,

Thanks for the fantastic review! We love the feedback. Glad to hear that you enjoyed the Suite. Did you feel like a NYC Resident? I agree about the view from The Shop-It's fun people watching and one can never get tired of the beautiful view of the New York Public Library!

Come back soon! We have 9 different Suite configurations...so you should try them all! :-)

Best,
Cornelia Samara
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London, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 27, 2014

When we arrived, our first impressions of the hotel were great. While we were checking in at about 2pm after a long flight we were told by the receptionist that our room wasn't ready. This was fine as we already knew before coming that check-in wasn't until 4pm but we were then told that the room still wouldn't be ready after 4 and we were offered a standard room until it was. We were now getting angry as we were extremely tired and wanted to unpack in our own room. When we told this to the receptionist, she started talking back to us and being rude asking us not to get 'technical' with her. She then got the manager who was more friendly and we sorted the situation out however still hugely unimpressed by the unprofessional behaviour of the receptionist.

Apart from that our room was amazing with a brilliant view of fifth avenue. It was huge and perfect for 3 of us. The room was very modern and the mini bar was free apart from the alcohol and it was topped up daily. The beds were comfortable. Gym was brilliant.

The atmosphere was a bit dreary and the 'bar' area was poor. A better bar would have been nice.

Apart from the mishap at the beginning, the staff were extremely helpful for the rest of our stay. As it was my first time in New York I was very unsure about the best places to visit and eat etc but the other receptionist and the concierge helped us greatly.

Room Tip: We had a room a loft room in the second block. Views were good and room was spacious.
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornelia S, General Manager at Andaz 5th Avenue, responded to this review, April 30, 2014
Dear I-love-obergurgl,

So sorry to hear about your arrival experience! Honestly, I was embarrassed to read your feedback as it's not like us. Nonetheless, thanks for sharing and I'm glad to hear that the remainder of your stay was much better.
Would you mind reaching out to me at cornelia.samara@andaz.com?
I would love to chat with you more about your initial experience. Thanks and I look forward to hearing from you.

Very best,
Cornelia Samara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Luxury Hotel in New York City
#32 Business Hotel in New York City
#34 Romantic Hotel in New York City
#34 Green Hotel in New York City
#39 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz 5th Avenue 4*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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