The Andaz 5th Avenue has a great location and a helpful staff, but it's not a great hotel. The builders made some suboptimal choices. I like rainfall showers, but the designers didn't include a shower door. It looks like there's enough distance between the shower and opening to prevent splashing, but there's not for tall people. The shower area has sufficient room to move the shower head further from the opening; it's just bad placement. At night, the "blackout curtains" let a good deal of light into the room. It wouldn't have cost much more to install truly dark curtains, like Park Hyatt Seoul or even the Holiday Inn Solana Beach.
My stay also had noise issues. I had a low floor room facing the library, supposedly an "upgrade". Both nights, I was kept awake past midnight by jackhammers in the street, thanks to the city. That's short-term, but also at one point I heard music. I thought I had mistakenly set an alarm, but the sounds came through the wall for about 10 minutes. Unless Emily Ratajkowski was next door, Blurred Lines should not be heard that loudly.
While the staff were very helpful and supportive, including management after I mentioned the jackhammer, there's a difference between this place and Hyatt's truly 5 star properties (Zurich, Paris, Seoul), which is a shame because this building could have reached that standard.
High floors! Away from the street!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.