At the end of our US holiday, we planned 5 nights in New York and had selected this hotel on the basis of a strong recommendation from a friend. That recommendation could not have been better - we were delighted with the hotel!
The check-in process when we first arrived was simple and straightforward - rather than a traditional reception area, there is just an island in the middle of the ground floor that the staff use and means that there is a more personal touch to the service being provided as there is no desk in between you and the assisting staff member.
Our room was on the 5th floor, which was probably too low to adequately block out the constant sirens and car horns that are a part of the New York culture. It meant that sleeping in wasn't easy ... not really a huge issue as we wanted to explore New York. As we hadn't previously visited New York, we don't know whether the noise problem is common to most properties. This was the only possible negative to our stay.
We found that the concierge/reception staff (they do both) had some great recommendations in relation to Broadway shows (such as how they could assist to get tickets to sold out performances), restaurants in the area (including calling ahead to make sure that the kitchen was open when we wanted to eat late), taking our shopping bags up to our rooms when we were in a hurry ... in short, there was nothing that they wouldn't do and were always on the lookout to help.
I've stayed in many hotels with a great concierge service, but I'm yet to encounter the level that the team here went to. And there was a team - it wasn't just one person who helped: if the person we asked (say for dinner) didn't know a good place, they would know which other staff member on duty did know ... so there was always information and assistance at hand.
The housekeeping was great and there are some nice touches at the hotel - such as soda (soft) drinks and snacks being free of charge, the provision of a PC to print boarding passes (I have previously had to battle with a Singapore hotel to print a boarding pass) and having one of the concierge staff come up to the room to show you how everything operates as part of the checkin process.
Our room was quite spacious, tastefully decorated with modern furniture and a subtle level of automation (such as the foyer lights coming on when you entered). The rain shower in the bathroom was one of the more spectacular examples we've seen!
No problem to recommend the fine stay you can enjoy at this property.
- Official Description (provided by the hotel):
- Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more less
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- Also Known As:
- Andaz 5th Avenue Hotel New York City