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“Absolutely the Best Concierge/Reception Ever!” 5 of 5 stars
Review of Andaz 5th Avenue

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Andaz 5th Avenue
4.0 of 5 Hotel   |   485 5th Avenue, New York City, NY 10017 (Midtown)   |  
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Ranked #41 of 463 Hotels in New York City
Certificate of Excellence 2014
GreenLeadersBronze level
Melbourne, Australia
Top Contributor
100 reviews 100 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
86 helpful votes 86 helpful votes
“Absolutely the Best Concierge/Reception Ever!”
5 of 5 stars Reviewed June 27, 2013

At the end of our US holiday, we planned 5 nights in New York and had selected this hotel on the basis of a strong recommendation from a friend. That recommendation could not have been better - we were delighted with the hotel!

The check-in process when we first arrived was simple and straightforward - rather than a traditional reception area, there is just an island in the middle of the ground floor that the staff use and means that there is a more personal touch to the service being provided as there is no desk in between you and the assisting staff member.

Our room was on the 5th floor, which was probably too low to adequately block out the constant sirens and car horns that are a part of the New York culture. It meant that sleeping in wasn't easy ... not really a huge issue as we wanted to explore New York. As we hadn't previously visited New York, we don't know whether the noise problem is common to most properties. This was the only possible negative to our stay.

We found that the concierge/reception staff (they do both) had some great recommendations in relation to Broadway shows (such as how they could assist to get tickets to sold out performances), restaurants in the area (including calling ahead to make sure that the kitchen was open when we wanted to eat late), taking our shopping bags up to our rooms when we were in a hurry ... in short, there was nothing that they wouldn't do and were always on the lookout to help.

I've stayed in many hotels with a great concierge service, but I'm yet to encounter the level that the team here went to. And there was a team - it wasn't just one person who helped: if the person we asked (say for dinner) didn't know a good place, they would know which other staff member on duty did know ... so there was always information and assistance at hand.

The housekeeping was great and there are some nice touches at the hotel - such as soda (soft) drinks and snacks being free of charge, the provision of a PC to print boarding passes (I have previously had to battle with a Singapore hotel to print a boarding pass) and having one of the concierge staff come up to the room to show you how everything operates as part of the checkin process.

Our room was quite spacious, tastefully decorated with modern furniture and a subtle level of automation (such as the foyer lights coming on when you entered). The rain shower in the bathroom was one of the more spectacular examples we've seen!

No problem to recommend the fine stay you can enjoy at this property.

Room Tip: I'd ask for a higher level room to try and limit as much of the external noise as possible.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 27, 2013

On a recent trip in to New York my wife and I ran in to a difficult start. We were to meet my family for dinner and decided to make a weekend of it. To start our day we ran afoul of traffic and the NYC Parking Authority. We had reached a point where we were ready to just give up on the rest of the weekend when we arrived at the hotel. The staff immediately saw we were having difficulty and did everything they could to make us feel more welcome in a sometimes difficult city. Specifically Ramon was able to move us in to a quiet room in the back of the hotel and arrange for a fairly late checkout. For the rest of the weekend whenever we saw him he would stop what he was doing too make sure we were doing better.
The room was fairly large, especially for a New York hotel, with very high ceilings and a very comfortable bed. The bathroom had a spacious walk in shower with a rain shower head way up on the ceiling. The Minimalist decorations are clean and neat, but comfortable at the same time.
The hotel is located right on 5th ave. across the street from the main branch of the New York Public Library and Bryant Park. A short walk of only a few blocks will bring you to Rockefeller center and St. Patrick’s Cathedral. Head in the other direction and you are just as close to the State building. Close by are the Diamond District, Grand Central Station, Times Square, and a collection of world class restaurants. It would be hard to find a more centrally located hotel.
In summary, this is a great hotel, in a great location, with an exceptional staff. I fully intend to be back.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
1 review
5 of 5 stars Reviewed June 26, 2013

I had a wonderful experience at Andaz 5th. Avenue!
Great hotel, modern, beautiful design, clean lines, lovely décor!
Comfortable room (I stayed at 1408), quiet, spacious, separated sitting area from bedroom, big bathroom, kitchenette and free mini-bar with non alcoholic beverages and snacks. Great!
People at the front desk are extremely gentil! You can count on them for anything! They're always ready to help!
Restaurant is nice and trendy. One day Nicki Minaj was having lunch at the table next to mine!
Nice location, in front of Bryant Park and NYC Public Library.
I will surely come back and recomend it to my friends!

Room Tip: Higher floors are quieter
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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LONDON
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 26, 2013

Easy check in on late arrival Saturday, Memorial weekend. Great room overlooking the library. A quick call downstairs to change our bedding from feather was ok. Although non allergenic duvet rather than a sheet & blanket would have been preferable. Enjoyed the free drinks & snacks in the mini bar. Saved having to pop into a deli every night. My 8th visit to the city & 8th hotel and definitely my favourite. Fantastic location and view if you get a room facing the library. Loved the techy control board for all the lights and blinds. As others have mentioned very little hanging/draw space but didn’t bother me. Nice touch of cookies & milk for my daughter’s birthday. We will be back. Bringing my old Mum over at Easter. Visitor tip. If you can’t find a taxi when it is time to head to the airport the shuttles run from 2 blocks down at a fraction of the price.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2 reviews
5 of 5 stars Reviewed June 25, 2013

Always try and stay here whenever I come to New York. It's exactly what you need from a hotel in the city. Perfect location minutes from Grand Central, 5th avenue, times square, etc. The service is first rate and they get the little things bang on --> life free non-alcoholic beverages and and snacks in the mini bar. The rooms are modern, clean, new and quite large for NYC. The sky high ceilings also help! Already looking forward to my next stay!

Room Tip: As for a high floor away from the lift. Pretty standard advice for New York
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto
Top Contributor
606 reviews 606 reviews
52 hotel reviews
Reviews in 118 cities Reviews in 118 cities
281 helpful votes 281 helpful votes
4 of 5 stars Reviewed June 25, 2013

This is a lovely hotel right on 5th Avenue at 41st Street opposite the magnificent historic NY Public Library. Close to Bryant and Central Parks, great shopping, Times Square and some of the city's greatest museums and galleries, this is truly a wonderful place to stay. The area is attractive, busy and safe. The hotel is quite unusual inasmuch as it has no conventional front desk; rather there are a number of hip young greeters in the lobby who book one in with their laptops and then show one to one's room. The staff are absolutely first class, always with a smile with the attitude that nothing is too much trouble. The room itself was a good size but very minimalistic with no pictures and little in the way of comfortable furniture. The drawer and hanging space was absolutely minute and could not have accomodated us had we been staying for longer than a weekend. However that did not spoil the experience for us at all. The room was airy, cool and attractive in its way. The bed was oh so comfortable, and the bathroom was trendy and attractive with a large shower. When next in NYC we will be staying here again.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 23, 2013

A new and hip concept which you see right when you enter the door. We used points last minute and stayed in a great suite overlooking the library and views of the empire state building. The photos on-line do not do the rooms justice. The bed is great and the room just like a trendy version of your house with comfy couches. Cannot get a better location. Close to the sites but not stuck in the crowded tourist spots closer to time square. The staff are very friendly and helpful. They give it a personal touch that makes you feel welcome. The gym is good but lacks natural light. The breakfast is good but the value of the buffet is not so good.

  • Stayed June 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Romantic Hotel in New York City
#33 Business Hotel in New York City
#34 Luxury Hotel in New York City
#36 Green Hotel in New York City
#53 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz 5th Avenue 4*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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