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“Great Stay” 4 of 5 stars
Review of Andaz 5th Avenue

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Andaz 5th Avenue
4.0 of 5 Hotel   |   485 5th Avenue, New York City, NY 10017 (Manhattan)   |  
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Good Morning Sunshine
Ranked #31 of 458 Hotels in New York City
GreenLeadersBronze level
Houston
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
“Great Stay”
4 of 5 stars Reviewed December 18, 2012

This is a great property in Midtown. We two different rooms different rooms during our stay. The first room was in the North tower, which was quite inconvenient. You have to go through the conference area to get to the north elevators.

The second room was the Andaz Suite. It was nicely appointed room, but the best part about it was the bathroom. From the foot soaking bowl to the bath products, everything about the bathroom was awesome!

Lemon poppy-seed pancakes are must haves at the restaurant. One of the best pancakes ever.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,445 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Laguna Beach, CA
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed December 17, 2012

The Andaz is a nice hotel in a central location of Manhattan. The Hyatt has come up with a modern hotel that is both comfortable and convenient. When you arrive you are greeted by friendly "Hosts" and they walk you to the check-in desk while offering you a beverage.
We had a one bedroom suite that accommodated four people reasonably well. Plenty of closet space, well lit with floor to ceiling windows, and actually quiet!
The bathroom was large with a very nice walk-in shower and a built-in bench with unique low spout to wash your feet.
The kitchenette was a nice touch with a stocked fridge offering complimentary non-alcoholic beverages and snacks, dishes and utensils, a sink, dishwasher, and a microwave.
They have daily Happy Hour(s) where you can get a complimentary decent glass of wine in the modest Lobby Lounge and bring it to your room. The Lobby Lounge has some seating and one table with 8 or so chairs where you can buy food from the adjacent restaurant. One suggestion is to offer selections of cheese and crackers platters to go with that wine. We ordered one that had to be custom made, but it worked well.
We didn't eat in the hotel restaurants. The restaurant off the lobby was very pricey for breakfast (+$20 per entree). When you can get a decent breakfast within a block or two of the hotel for under $10, what can I say?
As a hotel designer and someone who is very picky about hotels, I will definitely stay there again and I highly recommend it.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Top Contributor
163 reviews 163 reviews
87 hotel reviews
Reviews in 50 cities Reviews in 50 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed December 17, 2012

I have stayed at each of the US Andaz properties, and this one is the best of them all. MUCH better than the West Hollywood property where Brand standards are slowly fading. This is the shining star here in the States.

My room (suite) on the 12th floor was fantastic as usual. Perfectly maintained, very comfortable, great bathrooms (best in NYC???). The bathroom is huge, with large shower 'room' and multiple shower heads. Double lavatories flank one wall. Huge....

THe bed is always perfect. Televisions in both rooms were perfect for my limited time spend in the suite. Nice desk for work area and in room dining.

Every room has a fridge with complimentary soft drinks, snacks, water, sparkling water, milk and juices. Nice touch. Suite has full size refrigerator with icemaker, and also features a microwave, sink and dishwasher drawer....all nicely concealed behind beautiful cabinetry. Really great for a longer stay...

I do have 2 complaints. First, the elevators. The waits were sometimes ridiculous. 3 elevators serve the main tower with a rather limited number of rooms. THis is a newer hotel, but there is no service elevator. I was continually surprised after waiting for an elevator at how many stops we made for housekeeping to enter with carts, room service carts and trays, etc. How could Hyatt skip a service elevator on this new property? It really stinks at times.....its bad.

Lastly, i have traveled with world and certainly know NYC pricing. Breakfast at the Andaz ranks above almost anything i have ever paid. Apparently, i had a $190.00 breakfast for two the first morning, and $175.00 the second. Eggs for each, coffee, berries. Wow. Of course, i really don't know...as there is no bill. They just deliver it, and leave. Prices are listed in the in-suite menu, but no itemized billing is given. I am 'gifted' with a $75.00 credit for my breakfast as a Diamond member, and i assumed that had not been applied when my bill reflected a 'non itemized' charge for $110 plus for the first night, and slightly less for the second. I was wrong, it had been applied (no way for me to see this). WOW. It certainly isn't worth it.

I know i sound like one of those guys who complains about pricing, but clearly doesn't know what things cost. Wrong. This one really surprised me, and i have traveled the world for more than 20 years staying in some of the finest hotels in the world. Andaz is great, but it doesn't rank with many that i have had the pleasure of staying with.

I just had breakfast this morning for 2 at the Four Seasons NYC. It was half the cost....almost. :)

Stay away from room service in my opinion....

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 16, 2012

This was our first stay at the Andaz. Lovely little hotel with great views of the library. VERY spacious with a HUGE bathroom! The complimentary drinks and snacks were a plus. Very quiet. My only complaint was there was no one to help us with bags or getting a cab. We had quite a bit of luggage and no one was around to open the door at the entrance (which consists of 2 black doors that are also not marked. We wandered around a bit before realizing this WAS the main entrance)!! We needed to get a cab to the train station and were told that none were available and that we should try and walk to Madison Ave to get one! No easy feat with lots of luggage and it was quite the walk. Clearly they should have the means to summon a cab. Hopefully this will be addressed before our next visit!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2012

I was lucky enough to use my Hyatt two free nights to stay at this hotel in early December. Went with my adult daughter and we stayed in a corner room with two twin beds on the ninth floor. It's tough to find good hotels with two beds in a room in NYC so this was a bonus. The room was very quiet. I could not hear anyone from other rooms, the hallway or any street noise. The room has a sleek modern design and was spacious for NYC standards. I loved the bathroom. Being able to get a cold bottle of water at all times was great and snacks in the rooms was a nice touch.

I also loved the overall vibe of the hotel; small, hip, clean, and friendly. Great artwork. Not warm and cozy though. The seating in the "lobby" is not particularly comfortable or inviting. The staff was young and not as experienced as one would find at a five-star hotel but this is not a five-star hotel. They did the best they could to help with restaurant reservations, shopping information and other general information. Easy walk from here to Grand Central Station to hop the subway and cabs easy to find. Loved being across from The New York Pubic Library and Bryant Park. Lovely pop-up stores and ice skating in Bryant Park for the holidays. Beats the craziness of Rockefeller Center in my book.

There are a few problems that I believe can be corrected easily. One is the lack of proper lighting in the room, the architect and designers clearly were not thinking of women when they designed the rooms. It is very dark and would be really difficult if you were trying to get ready for a special event. Also there is no drawer space and the closet is minuscule. Not sure how to correct that issue. The other problem is that the beds, at least the twins we slept in, were not very comfortable. Very firm which is fine if you like it that way. All in all though, my memories are of a great stay.

Room Tip: I'd go for a higher floor, corner room, and a view of the Public Library is nice, Of course, I...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington, DC
Top Contributor
292 reviews 292 reviews
134 hotel reviews
Reviews in 125 cities Reviews in 125 cities
2,360 helpful votes 2,360 helpful votes
4 of 5 stars Reviewed December 16, 2012

Other hotels in NYC that are space challenged would do well to take note of what Hyatt has done with its two Andaz properties here. Not only is the 5th Avenue property in a great location, but the rooms are wonderfully designed and well appointed and the staff does a great job in terms of customer service. My wife and I arrived at 10am on a Saturday morning and the hotel had been sold out the night before. However, the young lady checked us in quickly and asked for a phone number to call us when our room was ready. We went out to have breakfast and before we were finished she call to let me know that the room was ready. We also loved the complimentary snacks and beverages in the mini frig, as well as in the lounge. The only drawback is that the Internet is painstakingly slow, which is the reaso for the 4 stars. Except for that, the hotel is a 5 all around. Would definitely recommend highly.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 11, 2012

I'd never heard of this hotel, but came away a big fan! It is a boutique-style hotel with a European feel; staff always ready to serve and yet laid-back and friendly. The location on Fifth Avenue was walking distance to most of the sights we wanted to see. Perfect. The rooms and bathroom were modern and beautiful...we had a suite with a little kitchen mini-bar set up with complimentary espresso-maker, juices etc. and loved the complimentary wine in the evening! It was such a great stay and such a beautiful hotel and everyone on staff could not have been nicer!!! Thanks for all you did to make our trip to New York special…..we loved every aspect of the Andaz experience. And we will definitely be back!

Room Tip: We had a corner suite on the 13th floor. looking out at 42nd st....windows and light and a great set...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Business Hotel in New York City
#24 Luxury Hotel in New York City
#29 Romantic Hotel in New York City
#30 Green Hotel in New York City
#40 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz 5th Avenue 4*
Number of rooms: 185
Official Description (provided by the hotel):
Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more   less 
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Also Known As:
Andaz 5th Avenue Hotel New York City

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