I was lucky enough to use my Hyatt two free nights to stay at this hotel in early December. Went with my adult daughter and we stayed in a corner room with two twin beds on the ninth floor. It's tough to find good hotels with two beds in a room in NYC so this was a bonus. The room was very quiet. I could not hear anyone from other rooms, the hallway or any street noise. The room has a sleek modern design and was spacious for NYC standards. I loved the bathroom. Being able to get a cold bottle of water at all times was great and snacks in the rooms was a nice touch.
I also loved the overall vibe of the hotel; small, hip, clean, and friendly. Great artwork. Not warm and cozy though. The seating in the "lobby" is not particularly comfortable or inviting. The staff was young and not as experienced as one would find at a five-star hotel but this is not a five-star hotel. They did the best they could to help with restaurant reservations, shopping information and other general information. Easy walk from here to Grand Central Station to hop the subway and cabs easy to find. Loved being across from The New York Pubic Library and Bryant Park. Lovely pop-up stores and ice skating in Bryant Park for the holidays. Beats the craziness of Rockefeller Center in my book.
There are a few problems that I believe can be corrected easily. One is the lack of proper lighting in the room, the architect and designers clearly were not thinking of women when they designed the rooms. It is very dark and would be really difficult if you were trying to get ready for a special event. Also there is no drawer space and the closet is minuscule. Not sure how to correct that issue. The other problem is that the beds, at least the twins we slept in, were not very comfortable. Very firm which is fine if you like it that way. All in all though, my memories are of a great stay.