Stayed Thanksgiving weekend in a large suite. Property is very nice, trendy and clean. The room was good sized and the balcony was a great feature. Bed was comfortable and was very quiet at night. Large spacious bathroom was also very nice. The lighting could have been improved in the closet areas but the touch button controls were unique and easy to use.
Cons: Couple of small issues could be corrected to have made this a much better stay. The hot water in the shower was very hit or miss (often too hot or too cold), the free mini bar was a nice touch but the beer was never restocked after our first night, we took a house car to a Broadway show and the driver didn't know where it was (despite being only a few blocks away and costing $40), we weren't provided a comforter and pillows for the pull out bed until the second night. Closet space was a bit limited in the bedroom. Door man was non existent at the main entrance, which was puzzling for a such an expensive and trendy hotel.
Pros: After reading the check in reviews I was a bit nervous, but our went smoothly. I used the web check in earlier in the day and was greeted promptly when we arrived. A porter took our luggage, brought us right to the room and explained the amenities to us. I will note that we didn't check in until 8:30pm so it was rather slow in the lobby area. After leaving my keys in the room 3 times, I was given replacement keys each time with a courteous smile. The location of the hotel is excellent. Just a short walk to Bryant Park, Time Sq., Rockefeller Center, Broadway and plenty of excellent shopping. Breakfast is good but expensive. I expected this for room service in NYC so it wasn't an issue.
Overall a good stay. The hotel itself was very nice, service seemed to be the main issue. For the price I feel we could do better on our next stay in the city.