First of all, let me say that this hotel is exceptional in many ways. Terrific rooms, great location, wonderful food & beverage options, a very generous Diamond breakfast benefit.
However, I had one of my worst hotel check-ins ever here and I am posting this now, six months later, because someone from Hyatt HQ recently asked me about my best and worst Hyatt stay, and I am still resentful at how I was treated by this property. Short story: There was an issue with a confirmed suite upgrade and hotel staff did not believe me until a manager confirmed the day after check-in that an error had been made. While mistakes like this can happen (and if this hadn't been a special occasion for me where I had an expectation of a suite I would likely have been more understanding myself), the antagonistic attitude exhibited by some of the hotel staff exacerbated the situation instead of facilitating an appropriate solution. I cannot recall ever being talked to in a hotel in a similar way, especially at a Hyatt property, and it appears a few of the negative reviews here reference similar behavior.
That said, I am very pleased to see that the overwhelming number of reviews here are positive and I am sure if it hadn't been for the service issues related to my Diamond benefits (suite upgrade and late check-out) I would have had a great stay as well.
- Official Description (provided by the hotel):
- Located on 5th avenue at 41st street, Andaz 5th Avenue is in the fashionable Bryant Park area of midtown Manhattan directly across the street from the New York Public Library. Guests will enjoy easy access to iconic New York attractions, like Times Square, Grand Central Station, Empire State Building, Herald Square and the Theater District. For a little retail therapy, we are within walking distance to endless shopping along 5th Avenue and are near subways to take you to other neighborhoods and the outer boroughs. The Andaz experience begins the moment you arrive and are greeted by one of our Hosts, who will check you in via handheld PC. Art work can be found throughout the hotel, whether it's 14-foot murals by Carlos Capelan, which glow like fire through the windows on 41st Street, or our ever-changing tbd Art series on the doors to the bar downstairs. But we don't just want you to look at beautiful things - we want to let you live the beautiful life as well. As part of that promise, we offer amenities like free Wi-Fi, a mini-bar stocked with complimentary non-alcoholic drinks and snacks, and 6,400 sq. Ft. Of event space. ... more less
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- Also Known As:
- Andaz 5th Avenue Hotel New York City