don't be fool: behind the efforts Hyatt did to come up with a trendier arm for their Andaz brand, this remains a family friendly corporate hotel. If you are after the kind of creative and trendy crowd you expect to see at the Standard or the Soho House, wrong address. The hotel is full of "suits" and families. It is opposite the Library, mid town in a good location. I had one large room and a suite. The suite looked very nice with floor to ceiling windows, a large dinner table and a spacious bedroom.
It is very well appointed although way over designed in the sense the architects have obviously lost sense of what guests really need in their room, especially when they stay longer than one day. No coat hangers anywhere so you have to either hang yours in the already minuscule unique wardrobe or leave it on your bed. No cupboard space, I have never seen anything like that: literally you have a tiny wardrobe with one shelf and only one drawer hidden in the bedside tables and that's it. The bathroom is also very dark but the staff told me they were in the process of changing it. But beside these glitches, the rooms are quite nice and the bedding is fabulous. There is a tall glass wardrobe that looks better than it is convenient but it is a nice feature. The bathrooms are spacious although not very practical. Also I wasn't impressed with the soundproofing of their double glazed window: depending what you are facing, traffic noise can get pretty loud.
One thing they got right in their new approach: they don't charge for soft drinks in your fridge, nor for the internet and there is a free Happy hour between 6 and 9PM where you can get wine in the lobby. Also they don't charge for local call. That's brilliant! when do other hotels will understand we don't want to pay per day what our provider charges us per month to have access to the internet? and that we are not prepared to pay $20 for a bottle of Evian! So well done Andaz.
The staff is generally very helpful and kind although they have to work in rather difficult conditions: there is no reception desk, only a square unit in the lobby where staff uses each one side to deal with clients. So they constantly ask people to move away from it because they have to have access to the built-in drawers. So guests do not know where to cue, whether they are here to check-in, check out or ask questions: the staff does it all, there is no concierge. Inevitably this other attempt to be "cool" leads to frustration and chaos. And obviously, not all staff are good at giving advices on restaurants. One of the guys though was very knowledgeable, the others were definitely less. But again, the staff tries its best to be helpful, no question about that.
Another annoying thing, especially after a few days: there is no service elevator so the times where you actually make it to your floor without at least two stops are very very rare. A member of staff will almost inevitably get in at any floor and stop at another.
Finally, I couldn't quite figure out why they don't make better use of the best space they have: the open kitchen at the second floor. It is very well designed, bright, large and the kitchen units are great. It is not open to the guests and they only use it for corporate events. Talking about corporate, this is clearly a design hotel for corporate people, probably due to both its Hyatt genes and core business. This is a bit misleading: i thought it would be more of trendy place.
Overall I recommend it, you won't be disappointed if you accept the few issues I mention above.