We only stayed at this hostel for two nights, the first night was good but the second one was terrible and completely ruined my opinion of this hostel. When we arrived we were told that they had over booked and that they did not have any of the two person dorms that we had booked available. We couldn't believe our luck when were upgraded to a modern private room with a double bed and private en-suite. They had undercharged us by around $50 but we didn't say anything. We had a lovely nights sleep and left early the next morning after a free stale bagel in the kitchen to go sightseeing. We didn't return until around 11pm that night. The elevator is extremely small and barely was big enough for our luggage so we decided the stair were a better option. While walking to our room, we passed the luggage cage where they store guests' luggage and saw ours had been thrown into it. We checked our key card in the door and it was not working. A different person was at the desk this night and we asked him what had happened, he informed us that we had only paid for one night and we should've checked out that morning which the girl the night before had not mentioned. I showed him that our booking was for two nights and that they had overcharged for the first night if not. It turns out we had not been upgraded for the private room but they had charged us the cost of that room as they didn't have any of the cheaper ones that we had booked available. We established with him that we had booked two nights and had no where to stay at midnight on the Upper West Side with all our luggage. He told us they again had none of the rooms left that we had booked except one which I think was on the third floor. We had to pay for this room which the man suggested was a discounted rate for our troubles but from my paperwork I knew that this was the original rate. Too tired to argue, we accepted and dragged our luggage (half of which had been shoved into black bin bags) up to the new room. The new room had no key card but a key on a string, the lock did not work properly as there was an existing broken key stuck in it. The room was a disgrace. The tiles were falling apart on the floor and there were holes in the walls. Everything had been painted white, even the small cupboards were painted shut. The plug sockets looked dangerous and half of them didn't work, there were no furnishings, just a chrome bunk bed with a thin mattress, sheet and pillow. There was a green rug covering up the broken tiles but its was awfully stained and the lockers were so bent out of shape that even if you locked your things in them, you could reach through the bottom to get them without opening it. It was so bad that we actually laughed hysterically. The shared bathroom down the hall was outdated and dirty, we didn't use it much. We ended up sleeping on the bottom bunk together with both mattresses and left as soon as the sun came up in the morning. The night desk boy that had shown us to the second room even apologised, he looked embarrassed but there was nothing more he could do. There was no manager in sight to talk to. We were very upset at the way we were treated, we had stayed in lots of hostels on our travels and usually didn't care much as long as they were clean but I would never stay here again. The only good thing about the hostel was the location, the Upper West Side was beautiful with lots of restaurants and shops within walking distance and the subway not too far away.
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- Also Known As:
- Jazz On Amsterdam Avenue Hotel New York City