We stayed two weeks in late October and enjoyed our stay enormously. My wife never wanted to go to New York so it was with some relief that I found the room to be as expected and for the two weeks we found no reason to regret our choice of Sutton Court. My wife now likes New York! NYC is such a big city that it is difficult to decide where to stay. Initially we accepted advice to stay near Times Square but now, having been there, we realize that would have been a mistake. They say NYC never sleeps and that's because the car horns and the racket of emergency service vehicles keeps everybody awake all night! The crowds around Times Square and the constant noise of the place would make this a poor accommodation location if the price didn't deter you. We settled on Sutton Court because it was away from the din but was still within reasonable walking distance of many of the places we planned to visit. It's near the corner of East 57th and First Avenue and the subway is at East 59th and Lexington which is a five minute walk. The neighbourhood is pleasant enough and there are three grocery stores within 100m, albeit very expensive (the fruit barrow on the adjacent corner is much cheaper).
The front desk staff are pleasant and helpful and the room itself was very good. We had a south facing room on the 27th level. Initially we booked through Veneer.com as the property's own website showed no vacancies. When we emailed Laysee about some minor details we asked if we could have a high floor, south facing and she explained that the Veneer reservations only get the lower, unrenovated, floors so we agreed to pay $40 per night extra and I'm glad we did. The property is comprised of two buildings connected at the ground floor level. Our room was in the much taller tower behind the building that fronts 57th Street and at one stage probably fronted 58th Street. Each floor has four units, two facing north and two facing south. There are no windows facing east or west. From our room we could see the tops of the Empire State Building, the Chrysler Building and the East River. On the northern side you would miss this view and those rooms overlook the Queensborough bridge which carries a lot of traffic and may be noisier (but I can't confirm this).
Despite the name, this is a serviced apartment facility with a 24 hour front desk. It has a gym but this was being renovated when we were there. We didn't need the exercise anyway as we walked and walked and walked each day! Units are supplied with initial linen and towels and one change of everything which was adequate for us. If you want fresh towels or linen you pay extra. I'm not sure what the situation is if you book a longer stay. In any event there is a guest laundry where you can wash your stuff yourself.
The room is furnished basically but adequately. The website photos are accurate although taken when everything was sparkling new. The small kitchen has pretty much all you'd need unless you were doing some serious cooking - but, hey, who does that when they're on holiday? A full sized fridge and cooker is useful. The bed was huge and very comfortable. If you can tolerate the rubbish on US TV there's two flat screens. Internet is via a cable connection. WiFi in the lobby is available but if you want wireless in the room they need to plug in a router and they charge $10 a week for this. This is probably the only criticsm I'd offer - why nickel and dime people on stuff like this when they are paying $5,300 for their two weeks?? Another minor gripe was the AC unit in our room seemed to have it's own ideas about when it should operate. It did not have a timer function but still managed to turn itself on and off at uncommanded times. Whilst on the negatives, it's probably unfair to lump this in on Sutton Court's review, but we received an email from Veneer when we booked initially that said the terms of booking for this property were that we paid on check in. In fact Suttons terms are they put a charge through on the credit card ten working days before your stay. In our case a $5,300 charge against a debit card came close to overdrawing our account. Fortunately I was onto the account activity daily and had transferred suifficient money into the account to meet the charge. A disconnect between Veneer and Sutton obviously.
The entire building is being renovated and appears to have been going on forever. However this work proceeds at times which are convenient to the guests. I think they don't start until after nine in the morning and finish late afternoon. They were at pains to make sure we understood this before we booked but to be honest we hardly heard them. After all, most guests would be up and out before they start work and not back before they finished.
A highlight was the snowfall in our second week. Being from a land where snow in cities is unheard of, it was a novelty for us. The staff were quick to provide umbrellas on days when the weather was inclement.
All in all an enjoyable stay and I have no hestitation in recommending this property to others.
High up and south facing for a better view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.