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“Disappointed” 1 of 5 stars
Review of Sutton Court Hotel Residences

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Sutton Court Hotel Residences
3.5 of 5 Hotel   |   417 East 57th Street, New York City, NY 10022 (Manhattan)   |  
Hotel amenities
Ranked #271 of 458 Hotels in New York City
Brisbane, Australia
1 review
6 helpful votes 6 helpful votes
“Disappointed”
1 of 5 stars Reviewed January 7, 2012

After getting excited about our supposed New York city view that we had booked and confirmed we were disappointed with a view of neighbouring apartments. Management were not interested in our complaints. As it was just prior to Christmas we has little option but to stay there.Bathroom was small. The apartment smelled constantly of the neighbours cooking. Location was good. Noise of building works from the upper floors during the day.

  • Stayed December 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
    25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Sao Paulo, SP
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed January 1, 2012

I had a very good stay at this property for two months. The room was spacious, with a very helpful small kitchen and a small bathroom, besides a comfortable bed. Sleep quality was very good, with little noise coming from the street.

Sutton Court has a good location, almost on the corner of 57th and 1st. The neighborhood is fine and less crowded than a more central Midtown Manhattan address. There are two supermarkets and some pharmacies nearby, and a wine store right next door. You're gonna find coffee houses and restaurants all around the region.

My biggest complaint refers to the distance from the subway. Although being very well located, it was a 10-minute walk to the nearest station. This is not a really bad problem, but keep it in mind if you need to take the train daily and you don't like, don't want or simply can't walk this distance. Obviously you can also take a bus (there's a stop close to the hotel) or a taxi.

I would definitely recommend this property.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelona
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 16, 2011

Just come back from a stay here with my husband. The one bed appartment is lovely. It's a 15 minute walk to Central Park and Park Lane. The area is classy and well communicated. There's a good supermarket nearby and some places for dinner although we normally went nearer the center. Loved it

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 13, 2011

We stayed two weeks in late October and enjoyed our stay enormously. My wife never wanted to go to New York so it was with some relief that I found the room to be as expected and for the two weeks we found no reason to regret our choice of Sutton Court. My wife now likes New York! NYC is such a big city that it is difficult to decide where to stay. Initially we accepted advice to stay near Times Square but now, having been there, we realize that would have been a mistake. They say NYC never sleeps and that's because the car horns and the racket of emergency service vehicles keeps everybody awake all night! The crowds around Times Square and the constant noise of the place would make this a poor accommodation location if the price didn't deter you. We settled on Sutton Court because it was away from the din but was still within reasonable walking distance of many of the places we planned to visit. It's near the corner of East 57th and First Avenue and the subway is at East 59th and Lexington which is a five minute walk. The neighbourhood is pleasant enough and there are three grocery stores within 100m, albeit very expensive (the fruit barrow on the adjacent corner is much cheaper).

The front desk staff are pleasant and helpful and the room itself was very good. We had a south facing room on the 27th level. Initially we booked through Veneer.com as the property's own website showed no vacancies. When we emailed Laysee about some minor details we asked if we could have a high floor, south facing and she explained that the Veneer reservations only get the lower, unrenovated, floors so we agreed to pay $40 per night extra and I'm glad we did. The property is comprised of two buildings connected at the ground floor level. Our room was in the much taller tower behind the building that fronts 57th Street and at one stage probably fronted 58th Street. Each floor has four units, two facing north and two facing south. There are no windows facing east or west. From our room we could see the tops of the Empire State Building, the Chrysler Building and the East River. On the northern side you would miss this view and those rooms overlook the Queensborough bridge which carries a lot of traffic and may be noisier (but I can't confirm this).

Despite the name, this is a serviced apartment facility with a 24 hour front desk. It has a gym but this was being renovated when we were there. We didn't need the exercise anyway as we walked and walked and walked each day! Units are supplied with initial linen and towels and one change of everything which was adequate for us. If you want fresh towels or linen you pay extra. I'm not sure what the situation is if you book a longer stay. In any event there is a guest laundry where you can wash your stuff yourself.

The room is furnished basically but adequately. The website photos are accurate although taken when everything was sparkling new. The small kitchen has pretty much all you'd need unless you were doing some serious cooking - but, hey, who does that when they're on holiday? A full sized fridge and cooker is useful. The bed was huge and very comfortable. If you can tolerate the rubbish on US TV there's two flat screens. Internet is via a cable connection. WiFi in the lobby is available but if you want wireless in the room they need to plug in a router and they charge $10 a week for this. This is probably the only criticsm I'd offer - why nickel and dime people on stuff like this when they are paying $5,300 for their two weeks?? Another minor gripe was the AC unit in our room seemed to have it's own ideas about when it should operate. It did not have a timer function but still managed to turn itself on and off at uncommanded times. Whilst on the negatives, it's probably unfair to lump this in on Sutton Court's review, but we received an email from Veneer when we booked initially that said the terms of booking for this property were that we paid on check in. In fact Suttons terms are they put a charge through on the credit card ten working days before your stay. In our case a $5,300 charge against a debit card came close to overdrawing our account. Fortunately I was onto the account activity daily and had transferred suifficient money into the account to meet the charge. A disconnect between Veneer and Sutton obviously.

The entire building is being renovated and appears to have been going on forever. However this work proceeds at times which are convenient to the guests. I think they don't start until after nine in the morning and finish late afternoon. They were at pains to make sure we understood this before we booked but to be honest we hardly heard them. After all, most guests would be up and out before they start work and not back before they finished.

A highlight was the snowfall in our second week. Being from a land where snow in cities is unheard of, it was a novelty for us. The staff were quick to provide umbrellas on days when the weather was inclement.

All in all an enjoyable stay and I have no hestitation in recommending this property to others.

Room Tip: High up and south facing for a better view.
See more room tips
  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bendigo, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 10, 2011

We stayed here over the Christmas/New years period for 2 weeks and had the best time ever. I travelled with my sister and friend (3 girls) all in our twenties. The hotel and staff were amazing, and I will definitely be staying here again. The hotel is on a perfect location walking distance to most basics like supermarket, banks, subway, and of course bloomingdales. The hotel room was fantastic and very spacious. There were 3 of us travelling and it is always hard to find a room that can accommodate 3 people in comfort. Prices were very reasonable and we kept waiting for there to be something wrong, but there wasn't. There were renovations going on in the penthouse when we were there but there were no noise issues or problems at all. Staff were very helpful (extra donnas, pillows, taxis, restaurants, act.). We stayed in the hotel for Christmas eve and day and having the kitchen was great so that we could cook our own roast dinner. Fantastic amenities, tv, bathroom kitchen.

Overall this has to be one of the best hotels I have stayed in. I have recommended it to many friends and I recommend it to anyone travelling to New York. Will definitely be going back. :)

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Athens
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 18, 2011

I stayed in Sutton Court for 1 week. It was really clean and spacey (especially for NY standards).
I fully recomend it.

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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PA
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 16, 2011

Sutton Court was a great place to stay. The hotel is in a residential area, but with lots of shops and restaurants nearby. A Food Emporium grocery store is around the corner and a 24 hour Duane Read (drug store) is nearby. It is an easy 5 block walk to the subway. Laysee was very helpful and made booking easy. We had a one bedroom suite on the 28th floor, river view. The view out of the large picture windows was FANTASTIC!! We had a view of the East River, Williamsburgh Bridge, Empire State Building and the Chrysler Building. Amazing! The rooms themselves were large and clean and looked just like the pictures. The bed was super comfy. No maid service is included but that was not a problem at all. It was quiet with very little street nosie. (We have stayed near Times Square and had to wear ear plugs to sleep.) There are laundry facilities on the first floor and a small burt adequate gym. Everything you need. We would highly recommend
Sutton Court and will definitely stay again.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sutton Court Hotel Residences

Address: 417 East 57th Street, New York City, NY 10022
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #271 of 458 Hotels in New York City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sutton Court Hotel Residences 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Luxury apartments with one and two bedrooms, elegantly furnished and thoughtfully planned for every client wishes. 24-hour doorman and concierge. Elegant, beautifully-appointed lobby, Landscaped courtyard, Bath amenity kit by Gilchrist & Soames, Maid and laundry services*, State-of-the-art fitness room, Free local and long distance calling included (US, Canada, and Puerto Rico only), Free in-room Broadband internet included, 66 free HD channels included, Free gas and electric included.* Additional fees apply. The suites leave nothing forgotten: Stone counter tops and stainless steel appliances in kitchen, Full set of dinnerware, glassware, flatware, cookware, and kitchen utensils, Queen pull-out sofa bed. Bedroom linens include 300-thread count cotton sheets. Bathrooms with plush towels, hair dryer, vanity mirror, Waffle kimono robe, Laundry hamper, Iron and ironing board, 42" LG HDTV, Stunning views of the East River and Midtown Manhattan (View Suites). Located in a residential neighborhood, Sutton Court has convenient access to major citywide transportation and fine restaurants, boutiques, attractions, and cultural landmarks. The United Nations and renowned hospitals are also close by. ... more   less 
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