First the positives. The hotel is well placed for all the down town sites. Lobby is nice and check in friendly. Now for the rest; we arrived late with tired kids. The bath was broken - called guest services and it took an hour and 4 calls before the maintenance man arrived. Bath fixed in 30 mins. On last night sat to try and use computer and found it was broken.........staff couldn’t help. Room was on the 7th floor (very noisy) - really poor nights sleep every night. Discovered on the last day it was because the window catch was broken so window didnt seal properly. Over the course of my stay I had contact with the concierge on 2 occasions. They were always busy and couldn’t be bothered to help. Didn’t seem to know about activities in NYC for kids. Concierge and guest services had no information on arrangements for breakfast - so we ate at a deli round the corner. On check out I listed my concerns about the number of things in the room which were broken (which I had reported to guest services with no effect). The staff member seemed surprised I was annoyed. Eventually I said - shouldn’t you write this down and get them fixed - she thought that was a good idea and went to find a pen. I asked to see a manager - they were busy. Very disappointing stay. Noisy rooms, staff hungry for tips but not prepared to give any sort of service. Avoid.......I’m a gold member in frequent guests program and this is my worst stay ever. High hopes - disappointed
- Official Description (provided by the hotel):
- Opening July 2010, InterContinental New York hotel ~ a new landmark in Times Square, stands 36 stories offering panoramic views of Manhattan's skyline, Hudson River and Broadway. At 44th Street and Eighth Avenue, it’s convenient to 39 theatres in the Broadway Theater District. Enjoy the onsite French inspired brasserie, from Celebrity Chef Todd English. The InterContinental New York is the place to meet with more than 10,000 square-feet of flexible New York meeting & event space. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental New York Times Square Hotel New York City